JW Marriott San Francisco Union Square

Photo gallery for JW Marriott San Francisco Union Square

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Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of JW Marriott San Francisco Union Square

JW Marriott San Francisco Union Square

4.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
515 Mason Street, San Francisco, CA, 94102

Explore the area

  • Popular Location555 California Street12 min walk
  • Popular LocationSan Francisco Museum of Modern Art13 min walk
  • Popular LocationMoscone Convention Center15 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)19 min drive

Choose dates to view prices

About this area

San Francisco

JW Marriott San Francisco Union Square is located in Union Square, a neighbourhood in San Francisco, and is in the entertainment district and near the beach. Ferry Building and Berkeley Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Exploratorium and Pier 39. Check out an event or a game at Oracle Park, and consider making time for California Academy of Sciences, a top attraction not to be missed. Sailing and surfing/boogie boarding offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby.

What's nearby

  • Grace Cathedral - 7 min walk
  • 555 California Street - 12 min walk
  • San Francisco Museum of Modern Art - 13 min walk
  • Moscone Convention Center - 15 min walk
  • TransAmerica Pyramid - 17 min walk

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco International Airport (SFO) - 19 min drive

Restaurants

  • Katana-Ya - 2 min walk
  • The Owl Tree - 2 min walk
  • The Oak Room Restaurant - 2 min walk
  • Aliment - 2 min walk
  • L'Ottavo Ristorante - 2 min walk

About this property

JW Marriott San Francisco Union Square

Luxury San Francisco hotel in Union Square, walk to Warfield Theater
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre.
JW Marriott San Francisco Union Square offers 344 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Rooms have partially open bathrooms. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, Farsi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global), GBAC STAR Facility Accreditation (global expert) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 83.22 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Level III Restaurant
  • Level III Bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Corner/local shop
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (4352 square feet)
  • Meeting rooms - 15

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Up to 25 lbs/11 kg

Children and extra beds

Children are welcome
Kids stay free! Children 18 years old and younger stay free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD25 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 83.22 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

JW Marriott Hotel San Francisco Union Square
JW Marriott San Francisco Union Square
Jw Marriott San Francisco Union Square Hotel San Francisco
Marriott San Francisco
Pan Pacific Hotel San Francisco
San Francisco Jw Marriott
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square San Francisco
JW Marriott San Francisco Union Square Hotel San Francisco

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 553 out of 992 reviews
5 - Excellent 56%
Rating 4 - Good. 263 out of 992 reviews
4 - Good 27%
Rating 3 - Okay. 97 out of 992 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 992 reviews
2 - Poor 5%
Rating 1 - Terrible. 28 out of 992 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel and our room!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
it was very nice
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and polite. It’s a beautiful hotel, nice bathroom and room. We were just disappointed in the city. During our 3 days, we saw homeless people everywhere, several fights, stealing in stores and there were no police anywhere to help control these situations. To top it off, we woke up during our last night to gun shots, one and then several. It’s so sad because the city is pretty and unique, but it’s not safe.
Stayed 3 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in SF, I have not been back in 15 years and the city has gone to crap, its just sad, Union square sidewalks smell like piss, the roads have not been redone in a long time. roads that can damage your car. The homeless population is out of control.
Stayed 4 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were modern and clean, but below JW levels I’ve seen elsewhere. Location to downtown and tour pick-up points are very convenient. Elevator access could be more secure. Entrance and lobby need updating. Satisfied but not “wowed”.
Stayed 5 nights in May 2022