Hotel Zetta San Francisco, a Viceroy Urban Retreat

Photo gallery for Hotel Zetta San Francisco, a Viceroy Urban Retreat

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Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Hotel Zetta San Francisco, a Viceroy Urban Retreat

VIP Access

Hotel Zetta San Francisco, a Viceroy Urban Retreat

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
55 5th St, San Francisco, CA, 94103

Explore the area

  • Popular LocationSan Francisco Museum of Modern Art9 min walk
  • Popular LocationMoscone Convention Center9 min walk
  • Popular Location555 California Street16 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)18 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

San Francisco

In the entertainment district, Hotel Zetta San Francisco, a Viceroy Urban Retreat is in Union Square, a neighbourhood in San Francisco with good shopping. Pier 39 is a popular attraction and the area's natural beauty can be seen at Golden Gate Park and Alcatraz Island. Looking to enjoy an event or a game while in town? See what's happening at Oracle Park or Chase Center.

What's nearby

  • San Francisco Museum of Modern Art - 9 min walk
  • Moscone Convention Center - 9 min walk
  • Asian Art Museum of San Francisco - 12 min walk
  • Bill Graham Civic Auditorium - 14 min walk
  • 555 California Street - 16 min walk

Getting around

  • Market St & 5th St Stop - 1 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 18 min drive

Restaurants

  • Cupola Pizzeria - 3 min walk
  • Little Delhi - 3 min walk
  • Farmer Brown - 3 min walk
  • Green Papaya - 3 min walk
  • Kin Khao - 3 min walk

About this property

Hotel Zetta San Francisco, a Viceroy Urban Retreat

4-star San Francisco hotel in Union Square, near Moscone Convention Center
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, a conference centre and valet parking.
Hotel Zetta San Francisco, a Viceroy Urban Retreat offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 46-inch LCD televisions come with premium satellite channels. Fridges and espresso makers are provided. Bathrooms include a shower, dressing gowns, slippers and designer toiletries.

This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

Languages

Chinese (Mandarin), English, Filipino, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (third-party expert - Global) and SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 62 per night; includes in/out privileges)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • S and R Lounge
  • The Cavalier

Things to do

  • Billiards/pool table
  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Mobile key entry
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Welcoming dogs only
1 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 62 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco
Hotel Zetta San Francisco
Hotel Zetta San Francisco, a Viceroy Urban Retreat Hotel
Hotel Zetta San Francisco, a Viceroy Urban Retreat San Francisco

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 605 out of 1000 reviews
5 - Excellent 61%
Rating 4 - Good. 275 out of 1000 reviews
4 - Good 28%
Rating 3 - Okay. 79 out of 1000 reviews
3 - Okay 8%
Rating 2 - Poor. 26 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 1000 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

2/5 Poor

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed at the hotel with a friend for 3 nights, looking to have a fun long weekend in SF. On the first night, we arrived late and wanted to go to sleep, only to find a disgusting cockroach walking on the floor. As we talked with reception, the cockroach continued its stroll around the room and climbed on my bed, exploring the sheets and pillows. At some point someone came and changed the bedsheets and disposed of the cockroach, but there wasn’t another room to move to for the entire stay, so we had to remain in ours. On top of that they messed up with the charges for the hotel. they doubled charged me and charged my friend too. I'm still not sure how much I'll be actually charged as there are multiply charges and returns and some of them are still pending. The hotel looks really nice, and the location is great, but the overall experience was really bad.
Stayed 3 nights in Jul 2022

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quiet, peaceful. I'd return for sure.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique vibe, cool design and helpful staff. The neighborhood is pretty sketchy, with homeless encampments all around, and didn’t feel particularly safe going out with my kids after dark. Not the hotels fault but still. Also, they charge a ridiculous “resort fee” for things like two cans of water and access to a Nintendo switch or oculus headset, none of which did I want and substantially increased my bill. Felt like a way to increase the price of the room without providing anything of real value. For these reasons would not stay there again.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Union Square. Nice vibe
Stayed 2 nights in Jul 2022

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is good. in good location, clean and comfort. It is super over priced!!! No breakfast, just cofee and a small cake. Nothing at the room. Shower is big and comfortable Bed us terrible.
Stayed 4 nights in Jul 2022