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"The staff although were nice in some ways, but the reception staff lack experience and knowledge. Although I checked in online before arrival, I had to queue in a long line with other customers who didn’t check in online. That was because the online check-in counter staff was not available. The staff wanted to charge me the room fees again as he couldn’t locate the evidence of payment through Expedia. I refused to pay and had to escalate to a manager who could find my payment in the system. The inexperienced staff just acted as if nothing had happened. I recommend to avoid this hotel!"

"A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms."

"Bar has a wide selection, pool is well kept."

"Great hotel, excellent service and food, very nice rooms. Unfortunately the pool bed reservation issue is ongoing for years. And 7:30am 80% of the pool beds are reserved with towels and most if it not used until 2pm. This is a typical “german” behavior but the hotel seems to be ok with it - unfortunately. Other hotels have clear rules about this. "

"Very nice and clean, really nice staff"

"The breakfast was quite limited. Sometimes they add raw onion in omelette. They also block half of morning dining room so I had to wait for 5-10 minutes every morning at 10am for free table and for fork and knife. Menwhile the blocked area had all the tables ready but not used. The rooms are very dated. Not a fan of purple colours everywhere. I will probably wont stay there again unless its super cheap because its very close to Yumbo. "

"Would thoroughly recommend. Rooms a little tired but very clean, with everything you need and good service. Plenty of choice for breakfast - quality of food fine. Had a room with a city view, which was lovely and quiet."

"Very clean, great pools (not heated in winter). Limited restaurant options outside of the buffet meals. "

"Excellent experience and mostly because the staff were so attentive and pleasant "