In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Days Inn by Wyndham San Antonio Alamo/Riverwalk

2 out of 5
Days Inn by Wyndham San Antonio Alamo/Riverwalk
400 Bowie Street, San Antonio, TX

Reviews

6.8
Rating 10 - Excellent. 202 out of 675 reviews" "
Rating 8 - Good. 147 out of 675 reviews" "
Rating 6 - Okay. 123 out of 675 reviews" "
Rating 4 - Poor. 96 out of 675 reviews" "
Rating 2 - Terrible. 107 out of 675 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels nearby charge overnight parking, this one was the cheapest.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Jorge,We are glad to hear you found our parking rates competitive during your stay. Providing affordable options for our guests is important to us. If you have any other feedback or questions, please don't hesitate to reach out.

8/10 Good

Laure

Liked: Cleanliness
Had to cross the street for breakfast
Stayed 4 nights in May 2024
Response from Manager on 22 May 2024
Hello Laure,We apologize for any inconvenience caused by the separate breakfast location. We appreciate your feedback as we continually strive to improve our services for guest satisfaction. For any future visits, feel free to contact us with any requests or preferences. Thank you for staying with us.

6/10 Okay

Nicole

Business traveller
Liked: Staff & service
Ok
Stayed 2 nights in Mar 2024
Response from Manager on 22 May 2024
Hello Nicole, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your concerns have been noted, and we will address them with our team to improve our services. If you have any further comments or questions, please don't hesitate to contact our management directly. Thank you for sharing your experience with us.

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Days Inn has 2 properties. Ours was run down, the fitted sheets were stretched out and didn’t fit on the corners. The pillows were lumpy. Blinds were taped together. Very noisy from traffic but that isn’t the hotel fault. The breakfast very limited and carb laden. Bagels, bread, mini muffins, and waffles I should have read the reviews but focused on price and location near Riverwalk.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello James, Thank you for sharing your feedback with us. We value all guest comments and will take your review into consideration for future improvements. Your experience is important to us, and we apologize if it did not meet your expectations. We appreciate your understanding and hope to welcome you back in the future for an improved stay.

8/10 Good

esmeralda

Liked: Staff & service
The room smelled like sewage in the bathroom which made the room smell
Stayed 2 nights in Apr 2024
Response from Manager on 21 May 2024
Hello esmeralda, We are sorry to hear about your experience and apologize for any inconvenience caused. We value your feedback and will address this matter with our team to ensure our guests' comfort in the future. Thank you for bringing this to our attention.

8/10 Good

Alexandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Alexandra,We appreciate you choosing our hotel for your stay! Feel free to contact us directly with any feedback you may have to help us improve your experience next time. We look forward to welcoming you back soon.

8/10 Good

Terra

Travelled with group
Liked: Cleanliness
Disliked: Amenities
It was clean and quiet. The registration desk is inconveniently located but otherwise I was happy with my stay. Would stay here again!
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Terra,We're glad to hear that you found our hotel clean and quiet during your stay. Your feedback about the registration desk location is noted for future improvements. We look forward to welcoming you back again in the future!

4/10 Poor

????h????????

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very nasty room , smelled like smoke, and beds were dirty sheets looked and smelled used.
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello ????h????????,We're disappointed to hear about your experience and appreciate your feedback. Guest satisfaction is our priority, and we will address your concerns internally. Should you have any further comments or questions, please feel free to reach out to our management team directly.

10/10 Excellent

Pedro

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Pedro,We're elated you enjoyed your stay with us! Please come back and visit us again soon.

8/10 Good

Michelle

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Michelle, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Martín

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are very old shower had mold around the bathtub bed are very old
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Martín,We appreciate your feedback and apologize for any inconvenience caused. Our team is constantly working to improve our facilities to ensure a comfortable stay for all guests. Your comments will be shared with the relevant departments for further review and enhancement.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness
i liked that i didnt have to drive everywhere
Stayed 3 nights in Mar 2024
Response from Manager on 1 May 2024
Hello Tiffany,We're pleased to hear you enjoyed the convenience of our location. It's great to know that you found our hotel's proximity to attractions convenient for your stay. If you have any more feedback or suggestions, feel free to reach out to our management team directly. Thank you for choosing to stay with us!

4/10 Poor

Destiny

Travelled with partner
Liked: Staff & service
It’s ok for a quick room to sleep in but something about the room made my skin itch!
Stayed 2 nights in Mar 2024
Response from Manager on 1 May 2024
Hello Destiny, We regret to hear about your experience and appreciate your feedback. We suggest contacting our management team to discuss your concerns further. Your comfort is important to us, and we will address the issue accordingly.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Maria,We're delighted to hear you found our hotel to be a nice place. Your positive feedback is truly appreciated. Thank you for choosing to stay with us.

6/10 Okay

Esmeralda

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I got very nausea with the musky smell.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Esmeralda, We appreciate your feedback regarding the musky smell and apologize for any discomfort caused during your stay. Your comments will be shared with the team for further review and improvements. Thank you for bringing this to our attention for future enhancements.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are basic, but clean. Very well-lit parking lot, so my vehicle felt safe. The staff was excellent. Negatives - you really need a channel guide of some kind in the room. Also - wifi is not good, so plan to bring a hotspot with you or use your phone data. Outside of that, I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Manager on 24 Apr 2024
Hello Kenneth,We’re glad to hear you found our rooms clean and the staff excellent during your stay. Your feedback on the channel guide and WIFI is valuable for our improvement. We appreciate your compliments and hope to welcome you back soon.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr 2024
Hello Linda,Thank you for highlighting our hotel's convenient location. We strive to provide easy access to all that our city has to offer. Your feedback is valuable to us as we continue to enhance our guests' experiences.

8/10 Good

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok to sleep and nothing spectacular. Its an ok room. It has a microwave fridge and coffeepot. The room was clean. There was a scent in the room that I particularly didnt care for. Other than that it was a place to sleep in. Great TV time.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello juan,Thank you for sharing your feedback with us. We're pleased to hear that you found your room clean and equipped with convenient amenities. We appreciate your input regarding the room scent, as we always strive to improve our guests' experiences. We're glad you enjoyed your TV time during your stay.

4/10 Poor

Darla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smelt like smoke, were dirty. The one bed at least hadn’t been washed and had dirt in the sheets. Went for continental breakfast and staff were all yelling at front desk. Coffee was just light brown water not drinkable. Would never stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Darla, We appreciate your feedback and apologize for the inconvenience you experienced. We take all guest concerns seriously and have shared your comments with the management team for further review. Thank you for bringing this to our attention.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was very clean and looked like it had a fresh remodel. The only downside was housekeeping knocking at 9am so loudly on the door I thought it was the cops, just to ask if I wanted the the room serviced that day. The next day I put out the "Do Not Disturb" sign and that solved that issue. Overall. I really enjoyed my stay and plan on staying there again.
Stayed 2 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello John, We are thrilled to hear that you found our staff friendly and enjoyed our freshly remodeled clean room. We appreciate your feedback regarding the housekeeping timing and are glad the "Do Not Disturb" sign helped. We can't wait to welcome you back on your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to everything
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Steven,We appreciate your feedback on our convenient location and cleanliness. Thank you for staying with us.

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool closed for Reno, TV broken, no hot water for shower
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jessica, We apologize for any inconvenience during your stay. Guest feedback helps us improve our services. For any further assistance or feedback, please do not hesitate to contact our management team directly.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Richard,We appreciate your feedback on our hotel's location. We understand its importance to our guests' overall experience. Feel free to reach out to our management team directly with any further comments or suggestions.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist who booked me in was very welcoming and extreme efficient.
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Joanne, We are delighted to hear that you had a positive check-in experience with our receptionist. Guest satisfaction is our priority, and we strive to provide exceptional service to all our guests. Should you have any more feedback or require assistance, feel free to contact us directly.

8/10 Good

kunihiko

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Walkable to Alamo and Riverwalk.
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello kunihiko,We're delighted to hear you enjoyed our convenient location near the Alamo and Riverwalk. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. Should you have any further feedback or need assistance, please don't hesitate to reach out to our team.

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Mary, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and will address any issues promptly.

2/10 Terrible

Myra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 116: The door did not close flush with the door facing- side and bottom. This made a very open spaces for bugs and other vermin. The toilet seat was not attached but up against wall. The full length mirror was not attached to wall but instead leaning up against wall without attachment, Two beds with 2 soaps- ridiculous for 2 adults Phone did not work Unacceptable about of dirt behind moveable furniture Coffee supplies were not sufficient for 2 adults Second day. Room not cleaned or restocked Third day: only one bed was straightened. Coffee was not restocked: Mirror was not hung on the wall the entire stay, door not repaired and the supplies were sketchy on their daily restock/ We NEVER asked for limited housekeeping. In fact, we were straight forward with the front office each morning/evening concerning the needs and problems. We were always assured that everything would be fixed etc. For all of these situations, I asked for a readjustment in my account. Myra Crews 4018 Napoli Rd Panama City, FL 32405
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Myra, We apologize for the inconveniences you experienced during your stay. We value your feedback and will address these concerns with our team for improvement. If you wish to discuss your account, please feel free to contact our management for further assistance.

6/10 Okay

Jose

Good area
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Jose, We are pleased to hear that you found our hotel to be in a good area. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel is that it’s a short walk to the Alamo and River Walk. The bathroom is terrible - has an active leak behind the wall and signs of mold.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jenny, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage our guests to reach out to our management team directly with any concerns to address them promptly. Thank you for staying with us.

6/10 Okay

Katherine, Burlington

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms need bedside lamps for reading!
Stayed 4 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Katherine, We appreciate your feedback regarding the bedside lamps for reading. We will share your suggestion with our team for future improvements. Thank you for staying with us.

6/10 Okay

Dariela

Business traveller, Travelled with group
Liked: Cleanliness, amenities
I hated the extra charge for parking, I wish this was included.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Dariela, We appreciate your feedback and apologize for any inconvenience caused by the parking fee. For any billing inquiries or further assistance, please contact our management team directly. Thank you for sharing your thoughts with us.

10/10 Excellent

John, Lake Grove

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a very good position to walk around the major attraction in San Antonio
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello John,We are delighted to hear that our hotel's location was convenient for exploring San Antonio's major attractions. We hope you enjoyed your time exploring the city and that you had a comfortable stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

4/10 Poor

Armin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We found bedbugs in our room, very old bathrooms and our door did not have a latch on the door. reception in another building
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Armin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kevin, We're sorry to hear that your experience wasn't satisfactory. Please reach out to us with any feedback so we can address any concerns you may have. Your insights are valuable for our continuous improvement.

4/10 Poor

Tamara, Hillsboro

Disliked: Staff & service, amenities, property conditions & facilities
Unexpected expense for parking.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Tamara,We apologize for any inconvenience the parking fee may have caused. We strive to provide transparent information about additional costs on our website. Your feedback is valuable, and we will use it to enhance our guest experience.

4/10 Poor

DIana

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets had stains Towels were very thin and cheap Breakfast was just toast and coffee
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello DIana,We are sorry to hear about your experience and appreciate your feedback for our continuous improvement. Guest satisfaction is important to us, and we will address your concerns with our team. Thank you for bringing this to our attention.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didn’t like that you still had to pay extra to park there when you already paid for the room, make it more convenient for your customers…just park outside of the property in the street
Stayed 1 night in Dec 2023
Response from Manager on 24 Mar 2024
Hello Joshua,We appreciate your feedback regarding the parking situation. Our team values your input and will take it into consideration for future improvements to enhance the guest experience. When making reservations, guests can inquire about alternative parking options nearby. Thank you for bringing this to our attention.

10/10 Excellent

Avilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it no particular reason ❤️
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Avilo,We are thrilled to hear that you enjoyed your stay with us! Your positive feedback means a lot to us. We hope to welcome you back in the future for another wonderful experience.

4/10 Poor

Anoop

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Anoop,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your input and would appreciate the opportunity to address any issues you encountered during your stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Jessica,We are thrilled to hear you had an enjoyable stay with us! If you have any suggestions or comments to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough water pressure in the shower.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Loretta,We appreciate your feedback regarding the water pressure in the shower and will share your comments with our maintenance team for review. Your input helps us improve our services for future guests.

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Kay,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Jesse,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another exceptional experience at our hotel.

6/10 Okay

Marisol

Liked: Cleanliness, staff & service
They need to clarify that they charge for parking when booking. Also I would suggest putting a room for breakfast in the same side of the street where we stayed. We had to walk across the street to eat breakfast. The hotel is divided in n two sections with another hotel in the middle.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Marisol, Thank you for sharing your feedback with us. We appreciate your suggestions and will take them into consideration for future improvements. We strive to provide a comfortable stay for all our guests and will work on making any necessary clarifications for a smoother experience.

8/10 Good

JUSTIN

Liked: Cleanliness
The beds were really comfortable, property was clean a bit outdated and older, the location was great, it was within easy walking distance to the river walk and downtown. Lots of restaurants around. It’s a motel style so you may be on a 2nd level accessible from the outside with stairs you’d need to carry your bags up, just as a warning.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello JUSTIN, We're pleased to hear you enjoyed our comfortable beds and convenient location near the river walk and downtown. We appreciate your feedback on the property's cleanliness and design. The motel-style layout offers a unique charm with external access, providing guests with a different experience. Thank you for highlighting the nearby dining options available during your stay.

4/10 Poor

Alex

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we got to the room the Sheets were dirty they were bloody , luckly we got a changed room
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Alex, We appreciate your feedback regarding your recent stay. We're glad to hear that our team was able to swiftly assist in changing your room. Your comfort is our priority, and we hope you will consider staying with us again in the future.

6/10 Okay

Jeffrey

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Besides being difficult to understand, the clerk didn’t tell us that our room was two streets over. Walked the entire length of the primary property before realizing the room wasn’t there.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Jeffrey, We're sorry to hear about your experience. Clear instructions are typically provided at check-in to avoid any confusion with room locations. It's always best to reach out to the hotel directly with any concerns during your stay for a more immediate resolution.

10/10 Excellent

Genevieve

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was great very spacious
Stayed 1 night in Feb 2024
Response from Manager on 12 Mar 2024
Hello Genevieve,We're thrilled to hear that you enjoyed our spacious accommodations. Your comfort is our top priority, and we hope this made your stay even more enjoyable. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

6/10 Okay

Kirsty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very very basic. Noisy AC. Bathroom and sink area not cleaned. Cheap, close to Riverwalk and Alamo. JJoshua at the front desk was helpful.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Kirsty,Thank you for sharing your feedback with us. We appreciate knowing that JJoshua provided helpful service during your stay. If you have any further comments or concerns, feel free to reach out to our management team directly.