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"Check in was very chaotic . No organization, there were many lines and no one knew where they were going. At check out was even worse. "

"Room was clean although it’s old hotel. Normally I stay here in Tokyo because of convenience of transportation. This time, I had to request to change the room because of the smell of smoke coming into the room in the evening although it was on non-smoking floor."

"Very nice hotel near the Tokyo Tower "

"Great hotel! Staff was very helpful. The room was excellent and having a washer/dryer in the room was a life saver. We loved our stay! "

"Very nice hotel and very convenient to the airport. Will stay there again next time "

"Beautiful facilities, but a disappointing and unwelcoming service experience. ​The hotel itself is stunning—extremely clean and the facilities are high-end and luxurious. However, our stay was marred by an experience at the bar that felt both disappointing and frankly, quite humiliating. ​We were given vouchers for a complimentary drink, but when we went to redeem them, we were told we couldn't sit in the waiting area (which was completely empty) or the restaurant (which they claimed was fully booked, despite visible open tables). Instead, we were handed our drinks in plastic cups and told to take them to our room. ​This was incredibly upsetting as our daughters were already asleep in the room; we were looking forward to a quiet moment to unwind after long days of exploring. Furthermore, the staff's English proficiency was well below what you would expect from a hotel of this caliber, making communication frustrating. ​Lastly, the rules in the hot bath area were not enforced at all. There was constant noise and shouting, which ruined the relaxing atmosphere. A real shame for such a beautiful property."

"Great clean room, great place to stay"

"Breakfast was great, I would say it really does cater for everyone. Lovely fresh fruit, pastries, cereal, bread, traditional Japanese, coffee, tea etc. Washing machines, dryers and microwaves are something that I didn’t expect and which came in very useful. We had a standard double room, shower was wonderful, and all you could need was available, shaver, shaving cream, face wash, bath salts, on top of the normal body wash and shampoo etc. TV which we were able to stream too, phone and safe. It wasn’t a big room, in fact it was quite small, but it was workable and was in a fantastic location. I would definitely stay here again. "

"Beautiful hotel very nice very close to shopping easy to get to the train station ❣️❣️❣️❣️❣️❣️❣️"