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"The employees only speak Spanish is hard to communicate with the team. Only complaint "

"Internet was horrible, and basically not available anywhere on property. At one time, had access, very slow, in the restaurant."

"Hotel was okay, but it didn’t meet my expectations given the price point setting and reputation. Service was inconsistent. While some staff members were friendly, overall interactions were not warm across the front desk, bar, and restaurant. The service also had a different feel from the very accommodating, welcoming interactions I’ve experienced at other hotels in the area and the Dominican Republic. At the beach, service felt particularly inattentive. We spent time seated there and no one came over to check if we wanted to order anything. One interaction in particular stood out. I went to the bar to order two piña coladas and then sat at a table in the common area by the bar to enjoy them. The space was mostly empty, with several empty large tables. A waiter approached and told us we couldn’t sit there because we were only two people. I explained that we were just finishing our drinks and would happily move if the table was needed, but he responded with visible attitude, rolled his eyes, and walked away. It felt unnecessarily rude and left a negative impression. Breakfast was very good, with lots of tasty options. The room was just okay—clean, but somewhat small and a bit cramped for the price. There’s also no door on the shower, which faces the bedroom and can feel awkward if you’re not traveling with a significant other. The beach setup was also somewhat limited, with only a few loungers on the sand, which didn’t seem sufficient for the number of guests. "

"The resort is beautiful and the staff professional and attentive. Compliments to the chef for the amazing food selections and the team for such amazing service. The view from my room was breathtaking. Will definitely recommend and visit again! "

"The room and hotel grounds were lovely, and the Dominican breakfast was delicious. The staff—especially Thanou and Luis—were incredibly warm and welcoming. My main feedback is that the atmosphere felt a bit too quiet at times. When I wanted to relax by the pool, it was often empty with very low music, so it lacked some ambiance. After breakfast, staff presence also seemed to disappear. It would be great if there were more offerings during the day—something as simple as poolside drinks like piña coladas could really enhance the experience."

"Well the property is really close to paradise , cause the mountain and the beach .the bungalows have cocaroches and no hot waters runnig good , they're staff is young and no too professional .look and feel like short staff on the buffet , from my point just training and costumer service class for tree months and everything going to be 5 start do not forget the roaches on the bungalows "

"This is by far the BEST hotel I’ve ever stayed at in my ENTIRE life. You are welcomed by warm, nice staff who look actually delighted to work there and wanting to ensure your stay is enjoyable. They go out of their way to help, give you recommendations, ask about your day / get to know you more, and do it all with a warm smile on their face! The place is STUNNING! Whoever designed the place did a fantastic job. The architecture, art, and style of the hotel is simply breathtaking. The rooms are so comfortable cozy and cold! Highly recommend treating yourself to the room with the private patio and tub. My partner and I had an incredible, relaxing, and fun time here — CANT WAIT TO COME BACK TO PARADISE!"

"Amazing location. Great views, kids friendly. It feels like villa with private apartment. I love the peacefulness. "

"Clean room fresh breakfast "