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Reviews of Cliffemount Hotel

3 out of 5
Cliffemount Hotel
7 Bank Top Lane, Whitby, Saltburn-by-the-Sea, England

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 79 reviews" "
Rating 8 - Good. 21 out of 79 reviews" "
Rating 6 - Okay. 14 out of 79 reviews" "
Rating 4 - Poor. 7 out of 79 reviews" "
Rating 2 - Terrible. 12 out of 79 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Simon on 18 July 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. Friendly staff and lovely view from the room too. Would love to return.
Stayed 3 nights in Jul 2022
Response from Simon on 11 July 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Gary

Stayed 1 night in Jun 2022
Response from Christina on 3 July 2022
Hi, Gary! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The view from the hotel was amazing. That’s about all the hotel had going for it. It was dirty, part of the ceiling fell down up the stairs whilst we was there. Our room has damp and all of the wallpaper was falling off the ceiling and walls. It was very dusty and there were cobwebs everywhere! We had breakfast one of the days during our stay and it was undercooked and disgusting. I wouldn’t have fed it to our dogs. The location was good if you like walking up very very steep hills. We only had a bath in our room which was very hard to get into due to it being under a slanted ceiling. One of the days we didn’t have any hot water to even have a bath. Wouldn’t stay again.
Stayed 2 nights in Jun 2022
Response from Ammy on 11 June 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

JOHN

Stayed 2 nights in May 2022
Response from Christina on 7 June 2022
Hi, John! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

2/10 Terrible

Mike

Stayed 1 night in May 2022
Response from Christina on 7 June 2022
We are sorry for the inconvenience, Mike! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

6/10 Okay

Chris

Stayed 1 night in May 2022
Response from Christina on 28 May 2022
Hi, Chris! We are sorry to see that you are not completely satisfied with the services. Be assured, that we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

8/10 Good

Peter

Liked: Staff & service, room comfort
Had a lovely overnight stay. The staff were lovely and the scenery was beautiful. The hotel did require a little updating but our room was clean.
Stayed 1 night in May 2022
Response from Simon on 10 July 2022
Hi, we are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

8/10 Good

Sharon

Liked: Staff & service, room comfort
Mixed feelings
Pro's - Fantastic views, great outside beer garden plenty of seats looking out over the cliffs and sea. Room again great views (with upgrade) even had a telescope which was good. Staff, really friendly, nothing too much. Cons - no wifi in room, information in room says they are aware and working on it, but advertised as having wifi, so need to remove this until sorted. Couple of small issues, only less than half a toilet roll provided (didnt notice till ran out as normally provide a spare) and no cups for tea in morning. Would I stay again - yes but only when wifi in room is working.
Stayed 1 night in May 2022
Response from Simon on 23 June 2022
Hi, Sharon! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Simon

8/10 Good

Georgine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely
It Was a beautiful spot. A bit away from Whitby but still worth the view.
Stayed 1 night in May 2022
Response from Ammy on 10 July 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Jane on 18 May 2022
Hi, Sarah! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Jane on 18 May 2022
Thanks for rating us positively, Sara! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Jane!

10/10 Excellent

Kristie

Stayed 1 night in May 2022
Response from Jane on 18 May 2022
Hi, Kristie! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss, great location but very run down
Very poor state of repair, stayed here during lockdown and things looked alot worse, the place hasnt had a lick of paint in years.
Stayed 3 nights in May 2022
Response from Ammy on 22 May 2022
Hi, Paul! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Amelia.

6/10 Okay

Sarah

Stayed 1 night in May 2022
Response from Christina on 17 May 2022
We are sorry for the inconvenience, Sarah! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

8/10 Good

Angela

Stayed 1 night in May 2022
Response from Jane on 10 May 2022
Hi, Angela! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but tired in places
Our stay was nice and comfortable the views were amazing, the food we had was hot and tasty, the room was nice but some parts of the hotel were looking tired the Owner Saram hotels need to put some money into making it look better, generally painting and filling in places as first impression last.
Stayed 2 nights in May 2022
Response from Joey on 19 May 2022
Hi Andrew, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

8/10 Good

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely
Staff very warm and welcoming. I had to go out for tea as the website didn't say reservations needed to be made up to 5pm. Location is excellent and the welcoming of dogs excellent to. Finances pending I will be staying again.
Stayed 1 night in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Dorian! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Julia

Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
We appreciate your positive rating, Julia! We do take pride to serve our guests an amazing experience. Regards, Jane!

8/10 Good

Gary

Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
Hi, Gary! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyable stay. The hotel’s position is fantastic with incredible views. Our room was large and airy with a view of the bay. Dog friendly and everything we needed in our room.
Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
Thanks for such a lovely review, Nicola! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

4/10 Poor

J

Stayed 1 night in Apr 2022
Response from Noah on 15 Apr 2022
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Cheshta on 12 Apr 2022
Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ammy on 11 Apr 2022
Hi, Mark! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely place,very friendly staff,lovely food our room was perfect,only a little downfall was it was only a bath,a shower would have been a lot better but we will deffo stay there again sometime very soon
Stayed 2 nights in Apr 2022
Response from Jane on 7 Apr 2022
Thanks for such a lovely review, Shaun! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Good

Eric

Stayed 1 night in Mar 2022
Response from Ammy on 13 Mar 2022
Thanks for the positive rating, Eric! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The hotel reception, corridors and bedrooms are in need of modernisation. We stayed in a superior room with a balcony, but the room felt far from superior so I would be worried about staying in a standard room. I cannot comment on the bar area or the restaurant as we did not use these. However the location and views from the hotel make a stay here still worthwhile.
Stayed 2 nights in Feb 2022
Response from Ammy on 5 Mar 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 Poor

Kathryn

Stayed 1 night in Feb 2022
Response from Jane on 2 Mar 2022
Hi, Kathryn! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

8/10 Good

Archie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room had a very traditional feel with a superb view of the beach. At £130 for the night it seemed very pricey but enjoyed the experience overall.
Stayed 1 night in Feb 2022
Response from Cheshta on 22 Feb 2022
Hi, Archie! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Miss Z

Stayed 1 night in Feb 2022
Response from Smith on 20 Feb 2022
Thank you for rating us highly. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Smith

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Pleasant couple stay. Lovely area and nicely placed by the sea. View from the room was lovely.
Stayed 1 night in Feb 2022
Response from Brian on 15 Feb 2022
Thank you for your sweet words, Dan. We hope to give you a consistent service every time. Regards, Brian

8/10 Good

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Stay 29th to 31st October
Views from hotel are amazing abd staff are lovely. However, hotel room was very tired, with 2 dirty stained armchairs, stool with dressing table was broken and faux leather headboard had numerous scratches and all need replacing. It needed a complete redecoration and new carpet. Added to this the tv did not work for the whole of our stay so if you wanted to relax in your room and watch tv no chance. Unfortunately our dinner was pretty poor especially at £26 fir 2 main meals and flat diet coke. It could be an amazing hotel given its clifftop location but it needs work. The positives are definitely location, staff and the fact that it is dog friendly. Would we stay there again? Not in its current condition which is a shame.
View from room day
View from room night
Stayed 2 nights in Oct 2021
Response from Jane on 1 Nov 2021
Hi, Diane! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Jane!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Every time we stay here the standards are excellent. A perfect location, stunning views and a young and enthusiastic staff make it a wonderful stay. Highly recommended
Stayed 1 night in Oct 2021
Response from Ammy on 30 Oct 2021
Hi, Bernard! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Elaine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Jane on 18 Oct 2021
Hi, Elaine! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Cheshta on 8 Oct 2021
Hi, Susan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely cliff top location, few miles out of Whitby. Bit rundown but room was clean and tidy as was the bathroom. Not going to complain considering the last year for the industry. Staff were very polite and helpful.
Stayed 1 night in Sep 2021
Response from Ammy on 29 Sept 2021
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Birthday get away
It was disappointing the hotel is in dire need of refurbishment. There was one member of staff to cater for everyone no chef. We were were supposed to check in at 3pm it was 5.30pm . I think the only upside was the amazing views from our bed room never stay here again .
Stayed 1 night in Sep 2021
Response from Cheshta on 27 Sept 2021
Hi, Amanda! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

6/10 Okay

Miss S

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It's a shame ...
This hotel has masses of potential, being situated in a beautiful spot on the cliffs in amazing walking country. The decor is very tired and in need of repair/refreshing. However, the only aspects that really affected our stay were a very uncomfortable mattress (broken springs) and a toilet cistern that wouldn't fill properly (we had to top it up with the kettle in order to get more than one flush every few hours). The food (we had breakfast only) was very good and the service polite, except one member of staff who was rather off-hand and dismissive. A little bit of care and attention could bring this hotel back to a really great experience.
Stayed 3 nights in Sep 2021
Response from Jane on 22 Sept 2021
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities
Hotel paradiso!!!
The views are spectacular but the hotel is very run down and facilities shocking no food available no tv the poor lad running it was doing his best
Stayed 1 night in Sep 2021
Response from Jane on 20 Sept 2021
Hi, Anthony! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 Okay

Lorraine

Disliked: Cleanliness, property conditions & facilities
Average
Perfect location and base for sightseeing. Very impressed with young man who checked us in ( Connor)despite him being the only person covering both reception and busy bar. Triple room in dire need of upgrade. Badly stained carpet, huge crack in the sink, handle falling off or loose on the drawers and dining room doubled as storage for hoovers and outside table umbrellas. No television in room ( or area) as local mast was broken. Booked table for dinner but later told that it had to be cancelled because chef had called in sick. Continental breakfast was very good. Cooked breakfast and dinner very average. Luckily we were visiting family so spent very little time in the hotel.
Stayed 3 nights in Sep 2021
Response from Jane on 14 Sept 2021
Hi, Lorraine! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

8/10 Good

Clive

Stayed 4 nights in Sep 2021
Response from Ammy on 17 Sept 2021
Thanks for the positive rating, Clive! Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Andrea

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
The hotel was dirty. Even had cobwebs hanging from the room smoke detector. Mould around the bath. Was at the top of the property, light on stairs to room did not work had to ask for light bulb to be changed. Did not feel covid safe. Would advise anyone thinking of staying there to give it a miss. When tried to raise issues with staff in the morning. They did not care. Hotel is rated at 7.4 feel this is a typing mistake it should be 4.7 and that would still be being generous.
Stayed 1 night in Sep 2021
Response from Hannah on 5 Sept 2021
Sincere apologies, Andrea! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Hannah!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Disappointing - the staff were young, inexperienced, didn’t know what they were doing. The decor of the hotel was tired, old and in desperate need of updating! It was difficult to know who the staff were as there was no uniform or name badges. There was laundry stacked out in the corridor for the 2 days we were there? Our room was clean but in dire need for a makeover. It was dark, tired and old. The mattresses were sunken and uncomfortable. There were no teabags in the room, we had to ask for toilet roll. The shower pole was loose. There was no flow around the hotel, no signage as to where anything was. Breakfast was ok, nicely cooked but again, constantly asking for a spoon, can we have some cups please, have you got a bread knife so I can slice the muffins you’ve laid out??? Do you have any full fat milk instead of skimmed!? The dining room was untidy, decor was very old and tired. The only thing they had going for it was the view! It was frustrating, as it has loads of potential, unfortunately we won’t be going again!
Stayed 2 nights in Aug 2021
Response from Noah on 28 Aug 2021
Apologies for the problems you had faced, Louisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont visit this hotel
Absolutelu attrocious hotel. Standards everwherewere shocking
Stayed 3 nights in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Gary! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jane on 18 Aug 2021
Hi, Dana! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcoming staff, lovely food and excellent location.
Stayed 1 night in Aug 2021
Response from Jason on 18 Aug 2021
Thank you for rating us with such awesome words! We will strive to keep up with your expectations always. Regards, Jason

8/10 Good

Trevor

Beautiful picturesque views from our room…. Cosy and clean. Friendly staff especially the young guy behind the bar…. Dissatisfied with menu as can’t justify £10 for scrambled egg on toast or £10 for a sausage sandwich…… Also would suggest laundry was not laying around and hoover always in reception area …. Z beds left outside our room …. Would also suggest background music in the restaurant and bar area … overall a fantastic weekend
Stayed 2 nights in Aug 2021
Response from Cheshta on 18 Aug 2021
Hi, Trevor! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Faulty towers
Room looked nothing like advertised...hotel is run down and needs a major facelift ... once arrived we wanted bath/shower however wasn't able to due to no hot water. That was the first of many other problems so we actually wanted to check out there and then but was unfortunately unable to get any other accommodation that night.So check out first thing the next day.
Stayed 2 nights in Aug 2021
Response from Cheshta on 9 Sept 2021
Hi, John! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cliffemount
Great place to stay for walking. Rooms lovely and comfy staff really helpful. Definitely will return
Stayed 2 nights in Aug 2021
Response from Jane on 16 Aug 2021
Thank you so much for the positive rating, Sara! Hope to serve you soon with an amazing stay. Regards, Jane!

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy.
This hotel is in need of a major refurb and the Staff are very young and untrained. Room 3 was very small and the private shower room was tiny. The sink was so small it was difficult to brush your teeth without banging your head on the shelf. My Brother and wife paid extra to upgrade to a superior room and had spiders webs, un-vacuumed carpet and black mould around the bath. We were not told we had to book for breakfast when we checked in and so next morning we were given what they had left after all the other people had finished and next day our booked cooked breakfast had cold beans and tomatoes. Not happy and will not be back.
Stayed 2 nights in Aug 2021
Response from Noah on 13 Aug 2021
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.