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Reviews of 351/265 Sandy Point Road, Salamander Bay - Your own private townhouse within Pacific Blue Resort

351/265 Sandy Point Road, Salamander Bay - Your own private townhouse within Pacific Blue Resort
Salamander Bay, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

5.8/10

Cleanliness

7.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

George D.

Disliked: Cleanliness
Great location however accommodation very weathered and tired.
Great location, very roomy, could do with a larger lounge not just a 3 seater, and generally could do with a little tlc. kitchen and crockery not very clean, shutter blinds broken, and bedroom air cons need attention .
Stayed 3 nights in Mar 2024
Response from VrboOwner on 29 Mar 2024
Hi George, Thank you for your valuable feedback. We're glad you appreciated our lovely location. We apologise for the inconvenience caused by cleanliness issues. We encourage our guests to report issues during their stay to be able to correct them. However, rest assured that we are on top of this with our cleaning team. We hope to welcome you back for an even better experience.

8/10 Good

Dom

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Lovely property just not that well cleaned and some broken items
Stayed 7 nights in Aug 2023

2/10 Terrible

vivian w.

Disliked: Cleanliness
Disgusting
The place is so old and rusted, it looked like it has not been cleaned or refurbished in over 2 decades!
Stayed 2 nights in Apr 2023
Response from VrboOwner on 28 Apr 2023
Thank you for sharing your thoughts, Vivian. We apologise for the inconvenience. Your feedback is important to us as we continuously seek ways to increase customer satisfaction. We encourage our guests to contact us if something's not right at the property, especially if it is not cleaned to your satisfaction upon arrival for immediate action. Rest assured that we are on top of this and will coordinate your review with the appropriate team for necessary action. We hope to serve you better in the future.

10/10 Excellent

EMMA H., Sydney

Liked: Cleanliness
Nice little property with awesome pool
Nice property with all we needed. Complex was fun to stay at.
Stayed 3 nights in Mar 2023
Response from VrboOwner on 11 Apr 2023
Thank you for your wonderful review, Emma! We are truly glad to know that you are satisfied.

6/10 Okay

Lara

Travelled with family
Liked: Cleanliness
The kids loved the pool.
Stayed 4 nights in Sep 2022

8/10 Good

Janet

Travelled with family
Liked: Cleanliness
Great little apartment, however it would have been nice to have a washing machine and kettle to make my morning coffee! Apart from that it was a nice little stay.
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a little hesitant about booking this property as I had read recent mixed reviews. I'm so happy we booked! The booking agents for this property were highly professional and communicative, ensuring we had all the information we needed for a seamless check-in and check-out. The townhouse itself is perhaps showing signs of its age, however, it was tastefully decorated and clean and absolutely met our expectations for four star accommodation. The lagoon style swimming pool is right off the property's courtyard and is approximately 1/2 kilometre in length. It's an absolute dream! We enjoyed breakfast poolside at the resort-style restaurant and it was incredibly difficult to believe we weren't in Far-North Queensland or a Fijian resort. The food was excellent, the staff very friendly and the service flawless. Our stay was just a weekend getaway to relax, refresh and recharge. This was the perfect place to do just that. We'll be back!
Stayed 2 nights in Mar 2021

2/10 Terrible

Brooke S.

Disliked: Cleanliness
Disappointing
We recently returned from this property. Whilst the resort and pool is beautiful, this townhouse was disappointing. The barbeque has fallen apart, burners are rusted and it is a fire hazard, it's not useable and is dangerous. The chairs on the upstairs balcony have large holes on the seat and are unusable. The glass on the upright lamp is cracked all the way through, sitting precariously and sharp. There were cockroaches in the townhouse. There was brown liquid dripping from aircon unit in second bedroom and the unit in the main bedroom (above the bed) leaked intermittently. The main bedroom only has a double bed, not a king and the mattresses were very uncomfortable. The dishes and bowls were dirty, presumably because the dinner plates are too big for the dishwasher meaning it doesn't spin when they are in the dishwasher. There are only two remotes for 3 aircon units so one remote it shared upstairs and downstairs. Garden is overgrown and outdoor area was dusty and dirty. The oven and the rangehood have not been cleaned in a very long time and were filthy. We endured 6 nights at this property and left a day early because we couldn't do it anymore. It felt very unloved and desperately needs some attention. I have photos of the items which need rectification if the owner or property manager would like them.
Stayed 7 nights in Jan 2021

6/10 Okay

Karen L., Toongabbie

Didn’t really live up to the advertisement
Stayed at this property as 4 adults over 3 nights. We always enjoy staying at this resort but the standard of this property let it down. We’ve certainly stayed at better maintained properties at this resort. Mattresses need urgent replacement. Many of the springs were gone in the main and single beds. Main bedroom has a double bed not a queen as advertised. The mattress is a cheap brand Bedeezee that was manufactured in 2007, so it is well overdue for replacement. Very uncomfortable to sleep on. Spa bath in the bathroom was not functional as advertised. We were only able to get one burner on the BBQ working and there was no outside light in the courtyard so you are unfortunately dining and cooking in the dark at night. Foxtel reception failed for an entire day of our stay. There are plenty of apartments available at this resort, so it might be worth checking out other options that offer a better standard of amenities.
Stayed 3 nights in Oct 2020

10/10 Excellent

Laurence I.

Liked: Cleanliness
Beautiful
The property is amazing. The interior design is beautiful and the pool is spectacular. There were some bugs but we expected it as it is Australia. The batteries in one of the Air Conditioning remotes don’t work but everything else is wonderful. We will definitely be staying again.
Stayed 3 nights in Nov 2019
Response from VrboOwner on 30 June 2020
Thank you for your rating, we sincerely look forward to serving you again. Thank you for letting us know about the flat batteries, we will get house keeping to change them.