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"the one thing i will say is that they hotel needs to upgrade the beds. the hotel vibe is great, but i value a good night of sleep."

"Very rude customer service plus they demand cash deposits instead of credit card on hold. Avoid this hotel "

"Spa out of service "

"Elegant, Historic Hotel with lots of Old World Charm. Rooms are clean and cozy and nicely Updated with modern fixtures and features....Convenient location very close to the Ordway Theater, Roy Wilkins Auditorium, and The Grand Casino Arena. "

"Best bartender ever."

"Yes everything was fine"

"The room was in disrepair and not the cleanest. The pool was small and the hot tub had been filled in. "

"Sadly, we didn't get to use the hot tub due to the closing time and us arriving rather late. We were under the assumption that the indoor hot tub closed at 10:00, but we learned at 7:43 PM that there was no indoor hot tub. Sadly, we didn't arrive until after 5:00PM due to inclimate weather in the Duluth area. We intended to arrive by check-in, but didn't. By the time we had finished eating and were ready to relax for a while, it was too late to make it to the hot tub. That is no fault of the location, just poor timing on our behalf. However, it would be wonderful if the times were made clearer through either Expedia, or the locations official marketing channels. We chose this location almost specifically for the desire to enjoy the hot tub. Also, I was having issues using the Google Chromecast that was built into the TV. I had it on the proper channel (72 or 76, I believe) and could not get it to work. It said it was connected on my phone, but it never loaded any video from any of my streaming services (I tried 6 different ones). Everything else was stellar. We had the guajillo bison water at Ember and Ice which was fantastic. The staff were beyond accommodating. The valet service was great and quick. The bellmen were also beyond helpful. Grateful overall for the comfortable and relaxing environment. 9/10 stars! "

"A bathroom in the lobby would be helpful."