Saint Helena Hotels, Baltimore

"It's a horrible hotel full of mice."

"DO NOT BUY THE CONTINENTAL BREAKFAST.WE PAID 28.00 FOR 2 PEOPLE AND WS OFFERED A MUFFIN AND JUICE.WHAT A JOKE. NEVER EVER HAVE I HAD TO PAY EXTRA AND THEY SAID IT WAS COMPLEMENTARY AND THEY Would give us a MUFFIN and JUICE. We said really for 30.00 it was supposed to be a cot"

"The pool required a reservation. I spoke to the front desk employees about 4 times before checking in and each time I said we were coming because of the pool and no one ever said we needed a reservation. The reason I chose this hotel was for the pool. This ruined my son's bday. He cried all day that was all he wanted. "

"Check in was terrible "

"Clean room and comfortable beds. Continental breakfast was hot and fresh. We have been repeat customers for many years. "

"An amazing stay from start to finish! Our room was not ready upon check in and to our surprise we were upgraded to the presidential suite. The unexpected room upgrade truly added to our engagement celebration and made our stay unforgettable. All the staff were very friendly, attentive and made us feel exceptionally welcomed. Definitely would recommend and would stay here again! "

"This place was fabulous. The women who checked us in were great. They had to wait for the reservation to come through and worked very hard to do so. The room was spacious and extremely clean. The bar staff was terrific, also. We will stay here again when we’re in the area."

"We chose this hotel due to its proximity to the stadium and aquarium. Unfortunately, after our stay here we felt we paid way too much for what we received. The cost when we booked was $275 for a night. There was a few issues I should note. The first, the elevator was out so a staff member had to ride it down first before you could go up. The second, our room was REALLY hot and we turned the thermostat down but it wouldn’t cool off. We had to open a window and at 2am, there was a very loud beeping that sounded like a truck backing up. This noise went on and off until 8am but because our room was so hot, he had to keep the window open. We were also in a weird corner room with a very ugly view of the HVAC systems where you can constantly hear the drone of it outside. If you end up staying here, make sure you’re not on this side of the hotel. We will not be staying here again. "

"Safe box was unusable and never fixed during my stay. Breakfast was limited; microwavable sandwiches only. Staff was friendly and helpful. Spacious room."