Grand Deluxe Balcony Mountain View - Free Afternoon Tea | View from room
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Reviews of DeLaSol Sapa Hotel

3.5 out of 5
DeLaSol Sapa Hotel
16 Muong Hoa Street, Sa Pa, Lao Cai

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Overall happy with the stay.
Stayed 3 nights in Feb 2024
Response from DeLaSol Sapa Hotel on 21 Feb 2024
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcminog you again in the not too distant future. With warm regards, DeLaSol Sapa Team

6/10 Okay

Le-Thuy

Stayed 2 nights in Jan 2024
Response from DeLaSol Sapa Hotel on 11 Mar 2024
Dear our beloved guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that a few things did not turn out as your expectations during your stay here. Please be informed that your concerns have been passed on to our relevant management team and your feedback will be used in training our staff. We hope to get the opportunity to welcome you again and our team will be ready to assist you at the best. Best regards, DeLaSol Sapa Team

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the room was large and comfortable and the view of the mountain was amazing! Breakfast was great with many options. Staff were welcoming, friendly and accommodating. Location was great for being within easy walking to the downtown core and access to the Sapa Station to get to the mountain cable car. The room was quiet and beds were super comfy!
Stayed 3 nights in Oct 2023
Response from DeLaSol Sapa Hotel on 30 Oct 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the room are amazing. The hotel is very modern with a great breakfast. It is central so all the main areas are walkable. Even though it is central the rooms with a view are quiet. I would definitely recommend a room with a view and we chose the deluxe room. The staff are helpful and friendly.
Stayed 4 nights in Oct 2023
Response from DeLaSol Sapa Hotel on 30 Oct 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcminog you again in the not too distant future. With warm regards,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay with great views!
Beautiful hotel with a great view of the mountains until it started raining and fogging. Otherwise, the room was very spacious, clean and the location is quite easy to get around the town. Reception staff knows English and knowledgeable. 10/10.
Stayed 1 night in Sep 2023
Response from DeLaSol Sapa Hotel on 4 Oct 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,DeLaSol Sapa Hotel

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was extremely comfortable and enjoyable. Our every changing view of Sa Pa mountains and valley was sensational. The pillow and linen luxurious. They cleaned and mopped our room every day. Breakfast has a smorgasbord of food and pho was the best we had in Vietnam. Congee was delicious too. The staff were friendly and very attentive to our needs. We walked around SaPa town comfortably as the hitel is suited 2 minutes away from the square, 5 minutes to the lake. Resturants, shopping next door, massage and convenience store across the road. I love Sa Pa and this hotel made our stay of 6 days very enjoyable.
Response from DeLaSol Sapa Hotel on 9 Sept 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards, DeLaSol Sapa Hotel

10/10 Excellent

Shannu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If is in a beautiful location and has great view Staff at breakfast was friendly and helpful
Stayed 3 nights in May 2023
Response from DeLaSol Sapa Hotel on 23 May 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,DeLaSol Sapa Hotel

10/10 Excellent

cristina

Stayed 2 nights in Apr 2023
Response from DeLaSol Sapa Hotel on 13 June 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,DeLaSol Sapa Hotel

10/10 Excellent

P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful (providing directions, transportation, hotel services). The staff on duty whose name I forgot went out of his way to arrange a transportation for me going back to Hanoi and also to Ba Cha. He was helpful from the moment I checked in to the time I boarded the limousine service for Hanoi. Ms. Lanie - I hope I got her name right - was very professional, and helpful. She made sure I had the correct information for the reservation another hotel staff was making for me to get back to Hanoi on time. She also gave me some information on the native culture of Sa Pa, which increased my knowledge of the local culture of Sa Pa. Thanks. I really had a pleasant stay in the hotel! Piolito B. Deveza (pbdeveza@gmail.com)
Response from DeLaSol Phat Linh Sapa Hotel on 30 Jan 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,

10/10 Excellent

Raweewan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean.Value for money.Recommende
All hotel staff are lovely. Very clean. Very good service. 10/10 Have a chance to go back again.
Stayed 2 nights in Dec 2022
Response from DeLaSol Phat Linh Sapa Hotel on 11 Jan 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would return here on my next visit
Stayed 2 nights in Oct 2022
Response from DeLaSol Phat Linh Sapa Hotel on 1 Nov 2022
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. With warm regards,

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Thankyou Hoa for your help and making our short stay great. Great location, excellent breakfast
Stayed 2 nights in Aug 2022
Response from DeLaSol Phat Linh Sapa Hotel on 23 Sept 2022
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Belle vue et excellent service
Stayed 4 nights in Apr 2024
Response from DeLaSol Sapa Hotel on 23 Apr 2024
Dear our beloved guest , Thank you for choosing DeLaSol Sapa Hotel as your resort and accommodation. Your review and encouragement will be a great motivation for the entire hotel staff to try and improve service every day. We hope to welcome you back to DeLaSol Sapa and wish you good health and happiness. Best regards, DeLaSol Sapa Team

2/10 Terrible

kijung

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
밖이나 다름 없었던 추운 방
내가 묵은 방은 너무 추웠다. 원인은 창문이었다. 창틀과 창이 맞지 않아서 2cm 정도의 틈이 열려있었고 그 틈으로 매서운 바람이 들어왔다. 커튼을 쳐도 소용없었다. 직원에게 그 모습을 보여줬지만 웃으며 아무 문제 없다며 이불만 2개 더 주었다. 밤새 턱이 덜덜 떨리도록 추웠고 여행으로 인한 피로는 전혀 풀리지 않았다. 이 호텔에 다시 묶느니 노숙을 하겠다.
Stayed 1 night in Dec 2023
Response from DeLaSol Sapa Hotel on 11 Mar 2024
Dear our beloved guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that a few things did not turn out as your expectations during your stay here. Please be informed that your concerns have been passed on to our relevant management team and your feedback will be used in training our staff. We hope to get the opportunity to welcome you again and our team will be ready to assist you at the best. Best regards, DeLaSol Sapa Team

8/10 Good

Cathrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frokosten er rimelig kjedelig. Vi benyttet også laundry service som jeg fraråder da dette ble ekstremt dyrt til å være i Vietnam.
Stayed 3 nights in Nov 2023
Response from DeLaSol Sapa Hotel on 27 Nov 2023
Dear Ms. Catharine, Warmest Greetings from DeLaSol Sapa Hotel, Thank you so much for taking your precious time to review us. We are deeply sorry for your dissatisfaction about our services that did not match your standard while staying at our hotel. We will take note the information and will improve for the better service in the future. Once again, we apologize for the issue and hope to have another chance to serve you with the higher level. Best Regards, DeLaSol Sapa Hotel

2/10 Terrible

Sylvester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort scam hotel uden service og rengøring
Stayed 2 nights in Sep 2023
Response from DeLaSol Sapa CS Team on 30 Sept 2023
Dear Mr. Sylvester, Thank you so much for taking your precious time to review us. We are deeply sorry for your dissatisfaction with our services that did not match your standards while staying at our hotel. Besides, we think that there were many misunderstandings of our services. Firstly, about the coffee surcharge, when you checked in, our receptionists informed you that the coffee service from the in-room coffee machine isn't complimentary, and the note on the room card had this information too. Secondly, about the pillows without case on, there are spare pillows, and those are in the closet for the replacement in need. We also added toilet paper to the metal box in the bathroom. By the way, we received your feedback and will try to find a solution for not getting this complaint about those things again. About the breakfast issue, we will improve the methods of food preservation for better experiences for our guests. After all, we will take note of the information for better service in the future. Once again, we apologize for the issue and hope to have another chance to serve you at a higher level. We are glad to offer you a free room type upgrade and complimentary breakfast the next time. Best regards, DeLaSol Hotel Sapa

8/10 Good

Serge

Liked: Cleanliness, property conditions & facilities, room comfort
Très bel hôtel, bien situé où tout est impeccable. Qq chambres sans fenêtres. Au lobby on eu de la difficulté à se faire entendre. Lent un peu et malheureusement une jeune fille ne connaissant probablement assez sa fonction qui devrait être plus ouverte. Pour le reste rien à dire.
Stayed 1 night in Mar 2023
Response from DeLaSol Sapa Hotel on 23 May 2023
Dear Our beloved guest, What a joyful feeling for us to have the opportunity to welcome you during your recent stay! On behalf of the DeLaSol Sapa hotel team, we would like to say thank you for such feedback. Your feedback will be shared with the entire hotel team, as it acts as an inspiration and motivation for us to thrive harder to exceed our guests’ expectations. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you again in the not too distant future. With warm regards,DeLaSol Sapa Hotel