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Reviews of The Cardiff Hotel & Spa

2.5 out of 5
The Cardiff Hotel & Spa
8 Riketts Ave., Runaway Bay, Saint Ann

Reviews

8.2

Very good

Rating 10 - Excellent. 84 out of 209 reviews" "
Rating 8 - Good. 76 out of 209 reviews" "
Rating 6 - Okay. 27 out of 209 reviews" "
Rating 4 - Poor. 13 out of 209 reviews" "
Rating 2 - Terrible. 9 out of 209 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Aniki

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness
The guard at the gate “what are you here for?” Not welcoming at all. Reception was okay. We arrived early so went to the restaurant and had tasteless soup in a very strange shaped bowl. Not a great start. But 2 servers were very pleasant. The property is very dated. The reception, bedroom and bathroom in particular, straight out of the 70’s. It is clean but the colours make it feel grubby. Room size is generous but the lighting from the lamps is very dim. The view from the little verandah was lovely. Bed was comfy but the pillows thick and hard. A/c cooled nicely, tv stations very limited. Delicious Ackee and saltfish breakfast, again the servers were very pleasant. All in all, fair value for money. Would I stay again ? Probably not.
Stayed 1 night in May 2024
Response from The Management and Staff on 6 May 2024
Hello Gordon,We thank you for your feedback. We have made note of your concerns. We do hope to see you again.Regards

8/10 Good

Olive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was like home away from home. Friendly staff all around. Clean healthy surroundings, fresh air.
Stayed 7 nights in Feb 2024
Response from The Management and Staff on 3 May 2024
Dear Olive,We are quite happy that you enjoyed your stay with us. It was our pleasure serving you and we look forward to your next stay with us.Regards

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous. Loved the accommodations and the breakfasts were delicious. Thoroughly enjoyed my stay.
Stayed 3 nights in Feb 2024
Response from The Management and Staff on 3 May 2024
Hello Theresa,We are quite happy that you enjoyed your stay with us. It was our pleasure serving you and we look forward to your next stay with us.Regards

8/10 Good

Rockelia, St Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall service was good. I must say very clean and the ambiance was refreshing. Very tranquil. It was worth the stay
Stayed 1 night in Mar 2024
Response from The Management and Staff on 29 Apr 2024
Hello Rockelia,We are thrilled you enjoyed your stay. Do come again real soon.Regards

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here! Loved it!
Stayed 7 nights in Apr 2024
Response from The Management and Staff on 22 Apr 2024
Greetings Davina,We look forward to your 3rd visit, as welcome you to your home away from home. We appreciate your feedback.Regards

10/10 Excellent

Garry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cardiff hotel is a very wonderful hotel no to big and very friendly staff. I especially like the fact they have young people working their from the hospitality college next door. I would recommend and definitely Go back.
Stayed 3 nights in Apr 2024
Response from The Management and Staff on 16 Apr 2024
Dear Garry, We are thrilled you enjoyed your stay with us. We look forward to serving you the next time you are in our neck of the woods as they say. We appreciate your feedback which is important to us. Come again soon.Regards

10/10 Excellent

Yene

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Mar 2024
Response from The Management and Staff on 16 Apr 2024
Hello Yene, We are thrilled you enjoyed your stay with us. We appreciate your feedback which is important to us. Come again soon.Regards

8/10 Good

Lunette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to mambee area and ocho Rios, property verry clean.
Stayed 2 nights in Apr 2024
Response from The Management and Staff on 8 Apr 2024
Dear Lunette,We thank you for your feedback which is important to us. We look forward to your next visit.Regards

10/10 Excellent

Vijay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great price
Stayed 2 nights in Mar 2024
Response from The Management and Staff on 8 Apr 2024
Hello Vijay,We thank you for your feedback which is important to us. We look forward to your next visit.Regards

10/10 Excellent

Judy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice quaint hotel away from the hustle and bustle. The grounds is very beautiful. Rooms are big with alot of space and the staff is very welcoming and helpful. I would stay here again if im looking for something low key and a non all inclusive stay.
Stayed 1 night in Mar 2024
Response from The Management and Staff on 28 Mar 2024
Greetings Judy Ann,We appreciate your feedback. We look forward to your next getaway!Regards

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Management and Staff on 19 Mar 2024
Dear Simone,We thank you for your feedback which is important to us. We are thrilled you enjoyed your stay with us. See you next time!

6/10 Okay

Diana

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from The Management and Staff on 22 Apr 2024
Thank you for your feedback.

8/10 Good

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, reception and dining
Stayed 1 night in Mar 2024
Response from The Management and Staff on 19 Mar 2024
Dear Terence,We thank you for your feedback which is important to us. We are thrilled you enjoyed your stay with us. See you next time!Regards

10/10 Excellent

Kimesha

Stayed 2 nights in Mar 2024
Response from The Management and Staff on 8 Apr 2024
Dear Kimesha,We appreciate your feedback.Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Management and Staff on 6 Mar 2024
Dear Mark,We thank you for your feedback!Regards

8/10 Good

Junior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in Feb 2024
Response from The Management and Staff on 14 Feb 2024
Dear Junior,We are thrilled you enjoyed your stay with us. We appreciate your feedback which is important to us.Regards

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service
Property is dated, however the entire staff are very professional and friendly.
Response from The Management and Staff on 14 Feb 2024
Dear Joanne,We are thrilled you enjoyed your stay with us. We appreciate your feedback which is important to us.Regards

6/10 Okay

Nigel

Travelled with family
I would consider this a good place that is priced reasonably well. The staff was very friendly and helpful
Stayed 7 nights in Feb 2024
Response from The Management and Staff on 14 Feb 2024
Dear Nigel,We appreciate your feedback which is important to us.Regards

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff ..even the ones in training were nice, friendly, attentive
Stayed 3 nights in Jan 2024
Response from The Management and Staff on 29 Jan 2024
Dear Lloyd,We appreciate your feedback which is important to us. We look forward to seeing you soon.Regards

8/10 Good

Donovan

Disliked: Staff & service
General staff was friendly, however, the housekeeping service was very poor
Stayed 2 nights in Jan 2024
Response from The Management and Staff on 29 Jan 2024
Dear Donovan,We appreciate your feedback which is important to us. We have made note of your concerns.We look forward to seeing you soon.Regards

8/10 Good

Merlene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Amanda

Travelled with partner
We stayed 1 night. The room was very clean and the staff was polite. Our room was over looking the road so we could hear a dog barking most of the night and cars passing. Also the food was not the best.
Stayed 1 night in Dec 2023

10/10 Excellent

Lavlet, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

wayne

Stayed 2 nights in Nov 2023

10/10 Excellent

Rayon

Business traveller, Travelled with partner
It was ok
Stayed 1 night in Dec 2023

10/10 Excellent

REYNALDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was AMAZING!!! The room was super clean and neat. Friendly staff. I felt very safe and i slept in peace
Stayed 2 nights in Nov 2023
Response from The Management and Staff on 24 Nov 2023
Dear Reynaldo,We thank you for your feedback. We are thrilled that you enjoyed your stay with us. We hope to see you again soon!Regards

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with view of ocean
Stayed 1 night in Nov 2023
Response from The Management and Staff on 24 Nov 2023
Dear Erica,We appreciate your feedback. Please come again soon!Regards

10/10 Excellent

Tovah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice place. Peaceful & quiet. Clean property & site. We really enjoyed the calm & quietness of the property.
Stayed 2 nights in Nov 2023
Response from The Management and Staff on 24 Nov 2023
Dear Tovah,We appreciate your feedback. Please come again soon!Regards

10/10 Excellent

John

Stayed 6 nights in Sep 2023

8/10 Good

Sheila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to offer the best service. Very helpful,pleasant and gracious staff.
Stayed 3 nights in Sep 2023
Response from The Management and Staff on 26 Sept 2023
Dear Sheila,We are thrilled you had a great time with us. We appreciate your feedback.Regards

10/10 Excellent

Deadra

Liked: Cleanliness, staff & service
The staff are very hospitable and friendly. They definitely take care of their guests. The bartender at the pool (Benjamin) is a delight and he has a great rapport with staff and guests.
Stayed 3 nights in Sep 2023
Response from The Management and Staff on 24 Sept 2023
Good day,We appreciate your feedback and we hope you will consider us for your next stay. Regards

8/10 Good

Nadine

Stayed 1 night in Aug 2023
Response from The Management and Staff on 26 Sept 2023
We appreciate your feedback.Regards

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First off, updating is necessary, both online and facilities, but staff and chef at the restaurant are great! Cardiff Hall has small, uncomfortable beds, with dogs barking all night long. Facilities have not been updated to accommodate for the disabled, as there are stairs and steps all over. Pool is decent, but too close to the main entrance. Management staff lacks customer service skills.
Stayed 3 nights in Aug 2023
Response from The Management and Staff on 20 Sept 2023
We thank you for your feedback.Regards

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from The Management and Staff on 13 Aug 2023
We appreciate your feedback.

6/10 Okay

Gajanie

Travelled with group
Liked: Cleanliness
Decent Stay, Food Is Good. No Safes In Any Room. Quiet Area. In-room refrigerator restocked every other day.
Stayed 5 nights in Aug 2023
Response from The Management and Staff on 9 Aug 2023
We appreciate your feedback.

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from The Management and Staff on 26 Sept 2023
We appreciate your feedback.Regards

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner and breakfast was great
Stayed 1 night in Aug 2023
Response from The Management and Staff on 13 Aug 2023
Hello Eddie,We appreciate your feedback. Come visit again real soon.Regards

6/10 Okay

Derrick

Stayed 2 nights in Jul 2023
Response from The Management and Staff on 9 Aug 2023
We appreciate your feedback.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Employees very friendly and professional.
Stayed 5 nights in Jul 2023
Response from The Management and Staff on 31 July 2023
Good day,We appreciate your feedback.Regards

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
July 2023 - Sonya I really liked the Cardiff. Staff was pleasant. The service was good. Like to see all the young people employed. Talk about the food- amazing!!! Authentic Jamaican food.. fried dumpling . Ackee & salt fish, green bananas, liver, . I would definitely stay again and recommend the Cardiff to friends
Stayed 1 night in Jul 2023
Response from The Management and Staff on 4 July 2023
Dear Sonya,Your feedback is important to us and as such, we thank you. We are happy you enjoyed your stay with us. We look forward to serving you again soon.Regards

10/10 Excellent

Violet Petlin

Travelled with partner
Cleanliness hospitality and food
Stayed 7 nights in Jun 2023
Response from The Management and Staff on 4 July 2023
Dear Violet,We are thrilled you are enjoying your stay with us. Thank you for choosing the Cardiff Hotel & Spa.Regards

8/10 Good

Karl

Stayed 4 nights in Jun 2023
Response from The Management and Staff on 9 Aug 2023
We appreciate your feedback.

8/10 Good

Deana

Liked: Cleanliness, staff & service
The best thing about this hotel is the staff. All are super friendly and helpful. Front desk, restaurant, cleaners, all great. If you are looking for a bustling resort packed with tourists and entertainment, this is not the place. It was quiet and peaceful. Spa service, massage and facial were great. Nice gym, although a bit of pain to request opening every time you want to use. Only drawback, they were renovating a part of the hotel so room was close to street side. A dog, maybe next door, barked several hours every night. I am a light sleeper so very disruptive.
Response from The Management and Staff on 30 May 2023
Good day Deana,We appreciate your feedback. We are thrilled you enjoyed your stay with us. We will work to address your areas of concern. Hope to see you again soon.Regards

8/10 Good

Keresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The surroundings was very peaceful, and the breakfast was very good. I like the view of the city and the rooms are very spacious. However, I didn’t like that they were insects crawling about in the rooms. I don’t like that the security keeps asking me for my name and room number while clearly they should be better organized to retrieve this information
Stayed 7 nights in May 2023
Response from The Management and Staff on 30 May 2023
Good day Keresa,We appreciate your feedback. We are thrilled you enjoyed your stay with us. We will work to address your areas of concern. Hope to see you again soon.Regards

10/10 Excellent

Rushell

Liked: Cleanliness, staff & service, property conditions & facilities
The food and service is excellent. The staffs are friendly and the room is clean.
Stayed 3 nights in May 2023
Response from The Management and Staff on 15 May 2023
Dear Rushell,We thank you for your feedback. Please do come again soon.Regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel grounds are beautiful, quiet, calm, and relaxing. The spa treatments were soothing. The food was delicious and beautifully presented. The staff was friendly and helpful. The room was comfortable. Overall, my stay was peaceful.
Stayed 9 nights in Apr 2023
Response from The Management and Staff on 5 May 2023
Hello Helen,We appreciate your feedback. We are happy you enjoyed your stay with us. See you soon!Regards

8/10 Good

Carol

Liked: Staff & service, amenities, property conditions & facilities
Nice clean and quite The spa was great my massage and body scrub by Megan.But my nail technician was horrible
Stayed 5 nights in Apr 2023
Response from The Management and Staff on 1 May 2023
Dear Carol,We thank you for your feedback which is important to us. We acknowledge your concern.Regards

6/10 Okay

Khatiza

Business traveller, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
While the staff were friendly and did their best to make our stay comfortable, I would not return. Most amenities were not functioning or fully functional. Our bathroom had a major leak, the power outlets were loose causing devices to short etc. We ended getting a room change but it was filled with bugs. The food is okay and price is cheap compared to other hotels or same price range, wait staff were pleasant. One of my travel companions ID was left on the scanner during check-in and when staff found it, it did not occur to them to check their files and contact the guest. He had to drive 1.5 hrs each way to retrieve the ID when we realised it was missing.
Stayed 1 night in Apr 2023
Response from The Management and Staff on 24 Apr 2023
Dear Khatiza,We do thank you for your feedback which is important to us. We do apologize for the inconvenience caused. We have made note of your concerns and will work to address same. Regards

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff an loved the fresh Jamaican food this place needs a updated look but I would still pick this hotel over the RIU all inclusive hotel.
Stayed 1 night in Apr 2023
Response from The Management and Staff on 20 Apr 2023
Dear Rose,We thank you for your feedback which is important to us. We are happy you enjoyed your stay with us. Please come again soon!Regards