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"Hotel is in good location, looks good initially in foyer area. But rooms are tired and need upgrades. Carpets numerous holes, wallpaper patchy with repairs, very few electrical sockets and only one near bed, no modern usb ports. Bedding & towels excellent quality. Good soaps & shampoo. No iron & board in room. Good breakfast. No English Channel on tv. Difficult to see why it is 4star. "

"My room was clean only issue I had was the bed , I paid for a Queen and I got to single beds attached to each other . And also it was a bit chilly that day and the heating unit wasn’t giving sufficient heat . Other than that all was well . "

"Clean Hotel, staff was great. Room was okay found bed a little hard. "

"Well situated and really lovely stay. Far enough away from the Plaza/ shops to not be in the noisy areas on late nights, etc. But everything is close inside the old city! Beautifully restored old building with great updates and amenities!"

"Quaint and authentic The Bar should be open more hours and not closed on Sunday"

"In city center, views of acqueduct in some rooms, great breakfast with wide variety of options. Quiet and clean."

"The hotel is so elegant and feels removed from the hustle and bustle yet it is only a five minute walk to Plaza Mayor and the Cathedral. Dinner at Restaurant Jose Maria was also delicious. We enjoyed a simple spa visit with dry and wet, sauna and Jacuzzi. A wonderful hour of propose for Travel weary guests."

"Nice place. Very convenient 👌 "

"I booked based on price and Expedia guest reviews. Upon arrival I looked at Google Maps to see check-in time since I was early, but when I saw VERY negative guest reviews there I was very concerned and had I seen them I would not have booked here. With apprehension I entered and requested early check-in. I was greeted and my request accommodated. There was strong chemical odor that dissipated after opening my windows, but other than that the room was clean and very nice. Staff were very welcoming and helpful. No English at all, but I'm in Spain so IMHO the language issue is on me. Great location. I extended 2 additional days. Great value. Will stay again. "