2/10 Terrible
Maria
27 July 2025
Absolutely disturbing the inhumane service provided by "Cleanbnb Roma Team CBB123". Zero empathy towards our needs, zero empathy in making us feel like home, lying about the washing machine which was out of order disregarding the fact it was listed (like if we couldn't read it was listed), rotten couch and cushions, no hot water at nights, plague of insects and possible bed bugs on the couch, 100 stairs to get to the apt (absolutely not a 5th floor!!!) No dish soap or products to clean. Layers of dust everywhere. Disgusting toilet and mold in the shower. We had to spend our our money bleaching counters. Pillows and sheets with a rotten smell as well. Oh...a leaking kitchen faucet. Everything was communicated to them and we were just ignored. Authorities in Rome please close CleanBnB down. 15 years of traveling worldwide and I have never seen such a level of decay and inhumane service.
Maria
Stayed 4 nights in Jul 2025