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Reviews of ibis Styles Roma Eur

4 out of 5
ibis Styles Roma Eur
Viale Egeo 133, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 625 reviews" "
Rating 8 - Good. 268 out of 625 reviews" "
Rating 6 - Okay. 72 out of 625 reviews" "
Rating 4 - Poor. 26 out of 625 reviews" "
Rating 2 - Terrible. 15 out of 625 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

cevdet, Glassboro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not easy to find the hotel.
Stayed 1 night in Mar 2024
Response from IBIS STYLES ROMA EUR on 19 Mar 2024
dear Cevdet, we thank you for having shared your experience with us. We take into account your advice regarding the road sign for the guests.We hope we can welcome you back soon in our Ibis Styles Roma Eur.best regards

8/10 Good

Donna

Stayed 1 night in Oct 2023

4/10 Poor

Debbie

Disliked: Staff & service
Hotel is ok if you are white
Hotel conditions were ok however the staff was not friendly. We went to hotel restaurant for dinner the waitress was rude and treated the others with more attention. We felt they were a little prejudice. .
Stayed 1 night in Oct 2023
Response from IBIS STYLES on 14 Oct 2023
Dear Debbie, thank you very much for your review regarding your stay with us, please do accept our apologies for the service and product shortfalls which you experienced.Naturally we are very disappointed and we would like to reassure you that your experience is not indicative of our usual service standards.We appreciate your feedback and wish to guarantee you that we will look into this service and product shortfall as a matter of urgency.We hope to welcome you back to regain your trust in our services. Best regards f

4/10 Poor

Barry

Liked: Cleanliness
Disliked: Staff & service
For the cost, it was a bad deal. Breakfast was terrible every day. Customer service at the front desk was below average, every day. My room was not ready for check in at 4 pm, despite a 2 pm check in time.
Stayed 3 nights in Oct 2023
Response from IBIS STYLES on 13 Oct 2023
Dear Barry, thank you very much for your review regarding your stay with us, please do accept our apologies for the service and product shortfalls which you experienced.Naturally we are very disappointed and we would like to reassure you that your experience is not indicative of our usual service standards.We appreciate your feedback and wish to guarantee you that we will look into this service and product shortfall as a matter of urgencybest regards

10/10 Excellent

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and staff are always helpful.
Stayed 3 nights in Aug 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is exceptionally convenient to the metro that takes you to central Rome in 15 minutes for $1.60 per metro ride. The hotel was clean and room was large. The pillows were quite flat but the staff brought me an extra pillow. The AC was acting up the first night but it was corrected before I went to sleep on the second night. Good location near the Leonardo airport if you have to get up early and fly out like we did. $36 taxi ride to airport.
Stayed 3 nights in Aug 2023

8/10 Good

Francisco

Stayed 2 nights in Aug 2023

8/10 Good

Venkataramana, Dublin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Miguel Angel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For us is very important clean places, this place is not clean By the way, bed is very old and no so confortable
Stayed 5 nights in Jul 2023
Response from IBIS STYLES on 21 July 2023
Dear Miguel Angel, thank you for staying with us recently and for taking the time to write a review. We regret having missed the opportunity to impress you. We are ready to welcoming you again upon your next stay trying then to regain your confidence. Best regards

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities
Biten airport and central Rome, nice beds and bathroom
Stayed 1 night in Jul 2023

8/10 Good

Badr

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location
It was good and the staff are friendly but its a bit far from metro station
Stayed 2 nights in Jul 2023

6/10 Okay

syed

Business traveller
average with high prices
Stayed 3 nights in Jun 2023
Response from IBIS STYLES on 4 July 2023
Dear Guestwe thank you very much for choosing to stay in our hotel. and for the time to share your feedback.best regards

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price Good Service
It’s an Ibis style more upmarket Ibis. Room clean and simple (it’s an Ibis) but staff were amazing. Food In restaurant was really good and reasonably priced. The hotel is a good way from the metro stations 15 min walk. But got taxi to from airport around 35- 40 euro. Lots of restaurants bars about 10 mins away. Good location for nearby conf centre but again 15 min walk or taxi. Or you could take an a bike if that floats your boat Rome Centre is about 20-30 mins away. All in all I would recommend the hotel
Stayed 4 nights in Jun 2023

6/10 Okay

Salem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disk staff Charge me extra 6 Euro after Check out
Stayed 1 night in Jun 2023
Response from IBIS STYLES on 19 June 2023
Dear Salem, good eveningDear Guest, we thank you for having shared your experience with us and for your comments. The charge of 6 euros concerns the tourist tax, which is mandatory and to be paid directly at the hotel. best regards

10/10 Excellent

Alena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel away from hustle and bustle of Rome with easy parking but still accessible by overground train line B.
Stayed 1 night in May 2023

10/10 Excellent

Elisabeth

Stayed 1 night in May 2023

8/10 Good

Sophie

Stayed 4 nights in Apr 2023

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good quality and price ratio

10/10 Excellent

Earl

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Sudhakar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Rome - Very clean, friendly staff and excellent room service, hot water in the shower, safe and secure. Location is very close to bus stop and 10mins from railway station with direct to Colosseum, Vatican etc., Very convenient place to stay for a holiday. There is also a nearby shopping mall with great food, shopping options. The breakfast bar had good options but menu was same every day. May be as a recommendation, IBIS can try to change the menu or add additional options for breakfast. Overall, pleasant stay and recommend to others.
Stayed 4 nights in Aug 2022

8/10 Good

Parid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money,good location,polite staff and very good hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Mahdi

Stayed 1 night in Jul 2022

6/10 Okay

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
great staff, rooms not so clean
Stayed 4 nights in Jul 2022
Response from Staff on 16 July 2022
Dear Mr. Peter, thank you for your review. Our housekeeping department really does his best and we are sorry for your complain. We hope to host you again! Best regards, The Ibis Styles Roma Eur Staff

10/10 Excellent

Tena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied 💪
Stayed 3 nights in Apr 2022

8/10 Good

Antonino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean room and well accommodating. Taxi service at the front desk and a taxi was avaliable in 10 minutes.
Stayed 1 night in Apr 2022

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception and bar staff. Found hotel room too warm and wasn't able to adjust AC. Very loud boiler/heating. Didn't have food so can't comment. Good location.
Stayed 3 nights in Mar 2022

10/10 Excellent

Ying

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It’s a very nice stay, clean, friendly staff.
Stayed 2 nights in Nov 2021

10/10 Excellent

Bart J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff
Stayed 2 nights in Sep 2021

10/10 Excellent

Cristiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast quality can be improved
Stayed 1 night in Jul 2021

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel, close to Metro if you want to sight-see or need to get into the city and free parking
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like the location. 50 euros away from the airport, and not close to the city. The neighborhood is nice though. Clean and big room. I expected at least a complimentary bottle of water and a coffee machine.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service , clean hotel and rooms. The reception workers are nice , gentlemen and helpful.
Stayed 1 night in Oct 2019

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Super Nice. Desk clerk was very helpful. Nice breakfast, nice room. They need new towels, one had a stain another a hole. Clean towels but worn.Very odd as everything else was in great order.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The hot was clean, but the staff broke our luggage wheel and they lost our macarons that I asked them to put in their fridge, I had paid 20 Euros for it and they claimed that they threw it out! They didn’t do anything about our broken luggage we couldn’t move it because it was too heavy to lift yet they said they can’t do anything about it! Horrible service there was no soup or shower cap left in the room the pillows were really bad
Stayed 1 night in Sep 2019
Response from fom on 22 Oct 2019
Dear guest, Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations; At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the airport. We liked it. We spent one night and all was ok. Breakfast really good.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 4 nights in Aug 2019

10/10 Excellent

TheresaDoherty, Sligo Ireland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here are a few points: We have stayed in a few Ibis in France on our last holiday and they were also excellent The staff are very helpful (especially Ricardo) High standard of rooms great value for money Will always be our first choice when staying in Europe (pity there wasn't a few more) Thank you Ibis
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from fom on 13 Aug 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations and I also sorry that we cannot improve our service seen that nothing was written in your comment. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Krisen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from fom on 3 Sept 2019
Dear Anonymous, Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations and I also sorry that we cannot improve our service seen that nothing was written in your comment. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in the staff was very pleasant and helpful in every way possible. Facility was very clean and well kept. Along with a very beautiful patio area.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Nice hotel, very clean and pleasant structure
Stayed 1 night in Jul 2019

4/10 Poor

Aileen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
HOT in July. AC in rooms do NOT work well.
When we first arrived it was all good but then when we entered our room we realized our AC was not working. I called the front desk and he asked me if the windows were open. Which they were not. He then came up to the room and played with some switched and said he fixed it that it takes time to cool. Well...the room never cooled and we were sleeping in SWEAT! Horrible experience and not to mention not the nicest employees after we slept in HEAT!
Stayed 1 night in Jul 2019
Response from fom on 13 Aug 2019
Dear Aileen Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and updated. It is a little bit of a walk to a shopping district but the district is worth the walk. The hotel has a restaurant which was good. The only thing is that we arrived on a Sunday and the restaurant was closed. I had to search very deep on the Hotel website to find out this information. I wish it was more readily visible. Breakfast buffet and the restaurant was very good.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around beds and shower a bit tight. No toiletries in washroom
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfort room and excellent breakfast and quiet are . I’ll will come back again soon Thank you
Stayed 3 nights in Jun 2019

4/10 Poor

EmilAgazade, London

Travelled with family
Disliked: Amenities, property conditions & facilities
The property does not offer good value for money. While Expedia claims it’s four stars, amenities and services are below the stated standard. Breakfast (choice, availability, quality of produce, etc ) is not what genuine four-starred properties offer. Poor communication between Reservations and Housekeeping departments. Not enough toiletries in the room, despite the booking for a family (four people). Ironing board and iron not provided despite request at the front desk. During the check-out the porter dropped a bottle of expensive perfume which shattered. While the staff at reception apologised, I couldn’t think of a compensation since my booking was via Expedia and not directly through the hotel. Overall, the amount charged by Expedia for this property was not justified given the service, location and experience, therefore in future will consider other aggregators and competition.
Stayed 3 nights in Jun 2019
Response from fom on 27 June 2019
Dear EmilAgazade Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. We would like to inform you that our hotel respects the chain standard about quality and cleaning and we always join the annual aim. Our buffet is international with salty and sweet products of high quality chosen directly by our chef, we are sorry they did not reach your taste. About the parfume, well, unfortunately we know that it can happen during unlucky situations nevertheless we are very sorry and we were ready to give you a compensation. In this case we do not care if reservation are from expedia or other online travel agency. We have our guest inside the hotel and we take care about him, not about agencies. We are sorry you did not let managers know about the incident. We really appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards