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Reviews of Hotel Trinità dei Monti

Hotel Trinità dei Monti
Via Sistina 91, Rome, RM

Reviews

5.6
Rating 10 - Excellent. 32 out of 336 reviews" "
Rating 8 - Good. 73 out of 336 reviews" "
Rating 6 - Okay. 90 out of 336 reviews" "
Rating 4 - Poor. 82 out of 336 reviews" "
Rating 2 - Terrible. 59 out of 336 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Adriana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sadly Disappointed
So sorry to share this but, it was so scary at the begging almos look like it a was a Scam, there was no name on the front so we where walking like crazy and couldn’t find it, when we find it there was a close door with a number, no reception,I as people coming out of another floor,and the where renting on a complete different company, every floor, this nice couple tell us it was a reception across the street and we went and ask an they call someone and they ask us to go back and someone will open the door for us,this young girl in shorts with a kid,almos no English, so a little more difficult,but well, she said I’ll give you the key and ahead tell you no breakfast,don’t know if they told you but no, and the internet is down, so finally we got in the room and nothing to do with this picture here, for the price I was expecting at least super clean,but not really,the only good thing is the bead was not to bad and the location was good.
Mold on the bathroom
Mold on the toilet and move every time you used it,  we report it ,nothing happened, water came out of the base every time you used it
Stayed 2 nights in May 2022

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed in. It’s very dirty!
Stayed 2 nights in May 2022

8/10 Good

Gerardo

Stayed 3 nights in Apr 2022

4/10 Poor

Grieco

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The cleanliness could be improved, the bathroom hadnot been cleaned for a while, which in a hotel is shocking. The breakfast consists in a coffee and supermarket croissant in plastic, not very appetizing nor very ecological...wuth a small effort the placz cpuld be much better, as it is very well situated and connected!
Stayed 1 night in Feb 2022
Response from MAX on 1 Mar 2022
THIS IS SIMPLY HOTEL IN COVID PERIOD HOW MUCH YOU PAY FOR YOUR ROOM??? IF YOU ASK SOMETHING ELSE CHOOSE HOTEL TO 4 -5 STAR AND YOU CAN HAVE WAHT YOU WANT IN YOUR BREAKFAST - BUT THE PRICE IS DIFFERENT THANK YOU

2/10 Terrible

Maribel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst ever! Dirty bathrooms AC didn’t cool at all we slept with the windows open due to no AC Broken bathtub with repairs unfinished The laundry in the hallway more than 7 big bags of laundry No Internet we could not get WiFi unless we were in front of the receiver in the hallway It was horrible! Never again Btw, I have pictures of everything even the dirty toilet that has not been cleaned in more than a month I wasted my money on the hotel They gave breakfast and when I returned to the room to eat it they took the breakfast And I did ask why was it taken since I left it in a spot which should of been touched Nearly no English spoken I tried Spanish and nothing I am not pleased that Expedia would have put them on the list Thank you
Stayed 2 nights in Sep 2021
Response from max on 24 Sept 2021
poteva chiedere di cambiare stanzea se non era di suo gradimento

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Location of hotel is perfect, no thrills hotel but suited all needs.
Stayed 3 nights in Feb 2020
Response from max on 10 Feb 2020
thank you

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2020
Response from max on 9 Feb 2020
thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great! The place is quaint. There was a flood approximately an hour after our arrival. We understand these things happen but it was somewhat disconcerting with water in the big chandelier over the steps! Also, the bathroom was full of mold including the shower curtain!
Stayed 2 nights in Oct 2019
Response from Staff on 25 Oct 2019
For water in the big chandelier over the steps we proceeded to the replacement. For problem of mold in the shower curtain we have change all. Also we have taken action. Your feedback is precious. Thank you.

6/10 Okay

SONG AE

Travelled with group
Liked: Cleanliness, staff & service
Not what we paid for
We booked with this hotel but when we got there, they said they don’t have a room for us so we ended up staying at a different location which was a bit farther from the centre and it was also someone’s home, not a hotel. They did give us a free cocktail to make up for it but still inconvenient.
Stayed 1 night in Sep 2019
Response from Staff on 25 Sept 2019
Unfortunately the room was not accessible due to emergency work and you were re-screened where we could find it at that time. Probably a level B&B. I hope you enjoyed the welcome cocktail.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac unit so load had to turn it off at night. Noise from casing. (too hot or noisy to sleep). This destroyed our entire vacation in Rome. Asked for service, No improvement if action at all was taken. No room WiFi as promised when ordering. Only at reception Dirty, we used towels to wash bathroom and floor bedroom.
Stayed 3 nights in Aug 2019
Response from Staff on 30 Aug 2019
We called the technician back, now the machine works well. Unfortunately, the system in your room was suffering due to being too hot in Rome. As for the bathroom, we are taking action in this regard. Thanks for the feedback.

10/10 Excellent

Bernadette, Rome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to get to best sites and places to eat in walking distance.
Stayed 4 nights in Mar 2019
Response from Staff on 2 Aug 2019
Thank you for feedback

8/10 Good

Isabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Staff on 15 July 2019
Thank you for feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Staff on 11 July 2019
thank you for feedback

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Hotel was old but comfortable, only complaint was the aircon wasn’t able to cool the room sufficiently resulting in a hot room overnight.
Stayed 3 nights in Jul 2019
Response from Staff on 11 July 2019
Unfortunately the engine struggled due to the contrast with the external heat, but we did this with a technician and today everything is working properly.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power for few times . No hot water for full 3 days .
Stayed 3 nights in Jul 2019
Response from Staff on 9 July 2019
Unfortunately we were waiting for a piece for the boiler of the boiler that was late in arriving. We apologize for the problem but we could not do much without the piece.

2/10 Terrible

Daniel, Charleston, SC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out after 1 night. The air wouldnt work, the shower was disgusting, and the staff were useless.
Stayed 3 nights in Jun 2019
Response from Staff on 4 July 2019
Unfortunately the problem came late and the staff, without the technician, couldn't do much until the next day. The air conditioning was not very high due to the hot and cold contrast with the average temperatures in Rome.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near everything walking distance that I wanted to see.
Stayed 2 nights in Jun 2019
Response from Staff on 1 July 2019
Thank you for feedback!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in May 2019
Response from Staff on 1 June 2019
Thank you for feedback!

4/10 Poor

Elliot

Disliked: Property conditions & facilities, room comfort
Meh
The decor was old, the walls were thin, the fridge didn’t work, tv connected to nothing, door lock didn’t work properly, hole in the back of the safe, no do not disturb signs etc
Stayed 4 nights in Apr 2019
Response from Staff on 30 Apr 2019
We apologize for the non-connection of the refrigerator, a small forgetfulness like the key to the safe. If she had reported it immediately we would have connected it immediately, as we would have given her the key to the safe. For thin walls and furniture: the walls are standard, and the furnishings are that of a classic room, which may or may not please. The important thing is cleanliness and I believe that from that point of view it has had what was desired. Thanks for the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from max on 14 Apr 2019
thank you

8/10 Good

Lorena

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from max on 11 Apr 2019
thank you

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel room was okay. But we had to stay in anther hotel our 1st night-emergency and no room available. There was no conpensation and they didn't have a rolm for us and our luggage until late the 2nd day.
Stayed 3 nights in Mar 2019
Response from max on 11 Apr 2019
thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't ready, and the receptionists was doing the bed. Was some broken things in the room such as the door for the toilet. Couldn't take a proper shower because the water was too hot or too cold.
Stayed 3 nights in Mar 2019
Response from max on 17 Mar 2019
thank you

6/10 Okay

Lynette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the hotel was convenient to BUT needs work. broken cabinets in room, plugs not working or broken,very large wardrobe not attached to the wall so when you open the door it nearly crashed down on us.bed was too hard.patches of paint on the walls.Wifi wasnt good.
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Book at your own risk!!! Never again!!
Very old and run down. The beds were horrible! We could feel the springs in the mattress. The bathroom shower fixture was wobbly and old. Breakfast was terrible. Stale packaged croissants and slices of bread with a few cold cuts. They actually had scrambled eggs but were cold. Juice machine was broken but you didn’t know it until you went to use it and just water cane out. The staff just stood there until guests used it and told them that only water was coming out. Then they would tell them it was broken. Why not just put an out of order sign on it??? We actually started looking into moving out but other hotels were full and there was no refund. Air conditioner didn’t work well either. 3 long nights!! Only good thing was the location. 200 Metres from the Spanish steps
Stayed 3 nights in Sep 2018
Response from max on 18 Sept 2018
THANK YOU FOR YOUR SUGGESTION

6/10 Okay

Ana, greece

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t trust the website pictures.
I was really looking forward to seeing the hotel in person because it looked amazing on the website’s gallery but it was honestly disappointing. Compared to the city’s impeccable architecture the exterior of the hotel looks like it has been long forgotten. We booked our room through Expedia and the price for three nights was by far the best compared to any other hotel near Piazza di Spagna. Our room looked nothing like the room we supposedly booked from the website and you could tell it was one of the oldest rooms in the facility. There were two mini fridges -two because the one wasn’t working though attached to electricity. We asked the reception for a pillow, they said they’d bring it themselves -never happened. We then tried calling the reception to remind them, but unfortunately the phone wasn’t working. Turns out they didnt have any other pillows? The shower floor was, or at least looked, dirty and neither of us wanted to shower barefoot. The water suddenly turned cold on the second day and we couldn’t shower. We asked for help they said they had some problem with the pipes and couldn’t do anything about it. However, the rest of the room was generally clean. Our room had two separate beds. A double bed and a single one. We only used the double but they would change the sheets for both beds. Also, the location is beyond ideal. You walk a few steps and you find yourself right on top of the Spanish steps and can literally walk yourself anywhere from that point.
Stayed 3 nights in Sep 2018
Response from max on 24 Sept 2018
thank you i m noyt agre with you about the photo perhaps you stay in another room the other service now are ok thank you

6/10 Okay

Tatiana, Washington DC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but the hotel needs tons of updates, very outdated, the picture are misleading. We had a terrible checkin experience and it kind of ruined our first day
Stayed 3 nights in Sep 2018
Response from Staff on 9 Sept 2018
Thanks for your review,we are sorry about that. We do not understand about the terible experience,but if you mean about the payment of the city tax that it is request to be paid and ovviously it is the procedure of the check in to inform the guest about the extra cost of the city tax in the moment of the check in. Thanks again

4/10 Poor

Verified traveller

Bed was iuncomfortable. Had hard plastic things that were all over.
Stayed 2 nights in Aug 2018

4/10 Poor

alessandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap stay with good location
Stayed 2 nights in Aug 2018
Response from marco on 20 Aug 2018
thank you

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from marco on 20 Aug 2018
thank you

4/10 Poor

Marcio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake pictures!!!!!! Poor 3 stars hotel...
Fake pictures on hotel profile page. Very basic breakfast Not cheap for the provided service AVOID as much as you can this hotel!!!
Stayed 3 nights in Aug 2018
Response from marco on 20 Aug 2018
there are not fake photo you dont say fake words probally you was in other room if you need we can send you actually photo thank you

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff, good location, uncomfortable room and terrible bathroom. Bed had a broken spring and shower was basically unusable. Breakfast was terrible.
Stayed 2 nights in Jun 2018

6/10 Okay

Badger, uk

Disliked: Property conditions & facilities
Close to Spanish steps
We didn't stay in the hotel as such but were taken to an apartment which suited us fine. It was comfortable and allowed us to cook and not eat out every night.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Elinoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
It was alright.
It was ok, but the ceiling was chipping off and the room smelled like toilet water, the receptionist wasn't too friendly.Wifi did not reach the bedroom. But the plus side it included breakfast, walking distance to the spanish steps, pantheon and trevi fountain and a couple of good places to eat.
Stayed 2 nights in Nov 2017

8/10 Good

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice interior. Good service. Breakfast ok. No upper sheets provided.
Stayed 3 nights in Oct 2017
thank you

4/10 Poor

Nicole, Toronto

Relocated due to a problem with the room.
Unfortunately, there was an issue with my room so I was taxied to another hotel nearby. The staff there were very nice, but I did feel the accommodations were of lesser quality than I had paid for at Hotel Trinita.
Stayed 1 night in Oct 2017

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to top of Spanish Steps
The staff was super friendly and helpful. I arrived late and the receptionist was welcoming. It is right near the top of the Spanish Steps, so location was perfect. I had a small bed with just a sheet, but found a thick blanket in the closet to use. The bed was plenty for a solo traveler and for the price. Breakfast was okay, nothing too amazing. But overall a very good stay.
Stayed 1 night in Oct 2017

6/10 Okay

Ashley, oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff
I only stayed one night as I missed my flight and needed a bed. Didn't want to spend a lot as Rome had already drained my budget! For what it costs, the hotel is lovely. The staff are friendly, 24 hour reception makes you feel safe and there's always someone there to help. The bed is hard but large and the rooms are spacious and clean with good air conditioning and ample lighting. The bathroom could use an update but hey it's a three star hotel. I'd stay here again for the convenience and comfort if I was on a similar budget.
Stayed 1 night in Sep 2017

4/10 Poor

Ishrat, California, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable Stay
We thought that this hotel would be better in Rome, but no. Not sure how they allocate the star rating? The hotel is on the 2nd floor in a building and as in most of the Italy, no ramps on stairs (for strollers) to get to the little elevators. But the fun part is the family room we paid for and the service. (a) Very uncomfortable beds with metal backs and only single set of pillows provided, (b) No towels in the bath, only napkins, (c) Internet totally not functional in the room and despite reporting, no fix. (d) No iron provided despite asking 3 times, standard Italian answer "someone has taken it" (e) Really narrow choice of breakfast, not very good and not enough room to sit. Even no bread. (f) No safety for a toddler in family room. Window opens to the street with no guard rails. (g) and not to mention, very noisy street and as usual in Rome, they lied to us about it at the check in.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was my first time in Italy, but the hotel personal is friendly, the rooms are clean, the breakfast is good, .The staff is very cooperative.

6/10 Okay

Verified traveller

Good Location
good location ,not bad but not that good , you pay what you get

6/10 Okay

Angie, Athens,GR

Liked: Cleanliness, staff & service
Nice hotel really close to Piazza di Spagna
The staff was really healpful and nice, the facilities though were not even close to the photos provided. The room was always clean. The breakfast was really poor. The hotel is near Metro line and Spanish Steps, one of the most central areas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close to the amazing attractions.
overall the 3 days I spent in Rome where amazing, best 3 days of my life got to see so many attractions. beautiful city, the history that ancient Rome had to offer was so fascinating. and trying gelato for the first time was amazing highly recommend everyone to try gelato and go on the many tours and attractions that Rome has to offer, the staff at my hotel where all very friendly and made me feel so comfortable and very welcome they really help me out with going around Rome and the best places to eat, I shall definitely be going again hopefully soon.
Response from max on 5 Feb 2017
Thank you very much.

2/10 Terrible

terrible!, v

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience! Don't stay there! Turist trap
-I booked 4 nights, non refundable! -Got there one night late (try to reach them, was not sucessful! On Expedia was still showing my status as comfirmed) -got my room (not the one booked as per picture), after 20 minutes hotel staff reach me (basically told me that I had to pay again if I wanted to stay there) It was around 21:00pm. (Solo female traveler) not good! They basically stole my money! -Wifi doesn't work -Small and ugly room -Very uncomfortable bed (had the room for 20 minutes) -good location -tourist trap

2/10 Terrible

Tom, St. Louis, MO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Hotel From Hell"
When we arrived, room wasn't ready. Waited one hour to check in. Room was a dump. I refused it and spoke to the Manager telling him I would be rating the hotel on Expedia. He immediately showed us another room which, to them, was probably considered a suite. To me, it was barely passable as a single with two twin rollaway beds put together to make a "queen". Cold water in bathroom did not work. Only one set of linen. No more available because "linen supplier did not deliver".No maid service. Room was never made up in two days. The night before we left, I asked for a 5:00 a.m. wake up call. the call came at 7:00. Elevator did not work. We almost missed our plane! This hotel is defifnitely not Three Star.....barely Two Star at best. The photo on Expedia is very misleading. Not sure the room in the photo even exists....maybe its their "Suite". o For the integrity and reputation of Expedia, DO NOT recommend or even list this hotel on your site.

4/10 Poor

SHACHAF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
The hotel is not good exept the location that was good. At the first nghit they give as a very small room in a very bad shpe and there is not any picture of this room in the website, we ask to change it and they took as to a room with a very bed smell of sigarete thet for 4 days not past. We think that the people who worked at the desk was not nice at all. We will not recomend this hotel to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay.
Nice stay in a refurbished room. Bathroom old style but ok. Breakfast was good considering the Italian standard. Location extremely close to underground and Piazza Di Spagna.

2/10 Terrible

Pedro

They sold my room before I arrive....