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"We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend."

"Fantastic staying Very nice staff and lovely ambiance xx"

"Absolutely amazing. Best place in lake como."

"We arrived early-the room was ready- clean, very comfortable and modern. The staff were friendly and due to the stormy weather we also ate at the hotel in the evening which was good, as was the breakfast. We toured the lakes and stayed here as well as Como itself - we preferred this - a short walk over the bridge to the nearest town, with plenty of bars and restaurants. The morning after the storm brought out the kite surfers and yachts - great spectacle from our balcony. Parking is a proper underground car park adjoining the hotel - ideal if there is a a storm. Can't fault the stay"

"No curtains covering double doors to balcony so no privacy or night shade. Safe did not work and is so small it can be picked up and walked off with; not secured. Paper cups for coffee and coffee pods not replenished for 2nd day stay so couldn’t even make instant. Beat thing is it’s location to restaurant below and waterfront. "

"I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it."

"Amazing experience. One of the best hotels we’ve ever been to Grazie Mille"

"Only a few spots for parking, but nice and close to the train station. Amazing an helpful staff, who new good Englishand were ready to help all the time. Amazing breakfast as well. I would say spend the extra money and get the lake facing view. "

"Staff was great. Room was excellent."