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"Lovely room, great location, staff were friendly and helpful"

"Very helpful staff on Reception, in the Spa and Housekeeping. "

"A warm welcome all the staff were friendly, a lovely room clean and warm. The food was very good with an excellent wine list. Will be going back. "

"Very welcoming and attentive staff. Our room was clean and well equipped."

"The amenities and the pub staff were excellent "

"Staff very helpful, room tired and bed even more tired. Reminded me of a hammock, but it’s my fourth time staying there and certainly value for money. Food great and location convenient. I’ll be back."

"Lovely quirky room. Very nice pub (oldest in Worcester) very friendly staff"

"What a beautiful location staff were lovely so helpful our first time here but definitely won’t be the last at this little gem in Worcester "

"Great hotel/pub Attentive staff and very welcoming Brilliant atmosphere and an open fire! What more do you need My favourite stay"

"Clean room Great room facilities Helpful and polite staff My second visit "

"Very comfortable stay and all staff were very friendly and helpful "

"Really pleasant hotel staff. All facilities were working. Excellent stay"

"The receptionist at the hotel was so friendly and helpful. The room was spacious and warm. The location is perfect for staying near campus. Not a bad price either. "

"Lovely room, clean and comfy, friendly staff and great pub good"

"Great stay at the Bournbrook with my eleven year old son. The staff were brilliant and friendly throughout, and just couldn’t do enough for us. It’s such good value and ideal for our trip to Birmingham. We ate in the restaurant and both meals we had were good. It’s my third visit here and I’ll certainly be back when I next visit Birmingham "

"Lovely clean rooms, fabulous food at a good price. All staff friendly and helpful. Breakfast spot on. "

"Pleasant location with clean and tidy rooms, very helpful and friendly staff, good selection of food with menus for breakfast, lunch and dinner."

"Quiet and warm stay. "

"All of the staff were amazing, both in the evening and at breakfast. Food was excellent, room was spacious and comfortable. Definitely a 10/10. "

"The staff and food were exceptionaal"