"We recently stayed at this beautiful resort in the Riviera Maya and overall had a wonderful experience.
The check-in process with Armando was smooth and welcoming, he was friendly, efficient, and very courteous. He went above and beyond to accommodate our family’s needs, which made a great first impression. Thank you Expedia for the welcome packet left in our room and for the pass to the neon foam party. This was one of the biggest highlights.
Our room was excellent, clean, comfortable, and well-maintained throughout our stay. The entertainment team was fantastic, bringing so much energy and fun to the resort.
The area that could use improvement is the dining and bar service. While the buffet food itself was decent, there was no food variety. With a little more focus in this area, the overall experience would be exceptional.
Despite that, we’re happy with our stay and would consider returning in the future."