Hotels with Parking & Resorts in Richmond from AU$105

"At check-in the front desk clerk couldn't wait to disappear behind the manager's door.We had no chance to ask questions.We were on 2nd floor and no elevator.The smoke detector was missing and the tv remote didn't work.Since there was no phone in the room we had to go back down to the front desk to complain.They said they would be up in 5 minutes.30 minutes later we went back to the front desk.There was a different clerk who seemed like he didn't want to be there and told us the other person was eating.He called another clerk who told us maintenance had been contacted.The maintenance guy actually wanted to just hand us the smoke detector rather than put it up on the wall plate.We asked if he was going to test it and he did not.We did.The remote he brought didn't work.We caught the guy before he left the hallway.3rd remote worked.The room was insufferably hot.There was no shampoo, conditioner, body wash. No coffee or water cups.1 wash cloth only for the 2 of us.We would have had to go down to the front desk to ask for anything but we were fed up by then.Breakfast was terrible. Waffle batter was empty.Only 2 bananas, bread, a few muffins, 1 yogurt, cereal, coffee with plastic straws for stirrers. Juices were in caraffes.The 2nd guy we saw at the front desk peeked in the breakfast area and was totally disinterested.No one cleaned the tables. At checkout his response for our complaints about the room was that they were remodeling and it was housekeeping's resasponsibility."

"Only stayed one night...no elevator... Front desk staff immediately accommodated us by giving us a 1st floor room--conveniently located for our needs."

"We requested asking room but received a room with 2?Queen beds. Twice I went to the front desk, no one there. Not bad, just inconvenient. We made do"

"Staff at the desk were very kind and helpful "

"Staff was very friendly. And the room was very clean which I appreciate while traveling with a baby. "

"Very nice hotel."

"I had a brief and great stay here! Everything was as it should be. "

"Overall really good. Room had water damage "

"Clean, spacious room. Great location, near restaurants."