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Reviews of Delta Hotels by Marriott Richmond Downtown

3.5 out of 5
Delta Hotels by Marriott Richmond Downtown
555 E Canal Street, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Magdi

Travelled with family
Liked: Cleanliness, property conditions & facilities
the location is quiet and the view of James River and the Capitol is very nice.
Stayed 2 nights in Apr 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Alva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Nice hotel. Great staff. The shuttle service was wonderful. The amenities were great. I will make this my hotel every time I come to Richmond!
Stayed 3 nights in Apr 2024

10/10 Excellent

ylmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were more than pleased with our visit. This was one of the best hotels we have stayed at. From the time we checked in until the time we left, every employee was beyond helpful. Mr. O was absolutely fantastic. He was beyond kind, friendly and helpful. We will definitely stay at a Delta on our next trip! Thanks for a great weekend getaway!
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Amenities
Front desk was spectacular
Stayed 1 night in Mar 2024

6/10 Okay

Jacob

Stayed 3 nights in Mar 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Jeanie, the 'Employee of the Month,' was extraordinary. She informed me about the location of the nearest restaurant and was thorough in her communication. Overall, an excellent experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 1 night in Feb 2024

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
There are only two things I require in a hotel 1. hot water and 2 a comfortable mattress. This hotel room had neither. We complained about the lack of hot water the first night we were there and noone did anything. We even spoke to a maintenance repair man in the elevator and he did not respond to our request. The mattress was terribly uncomfortable, limited hours of the restaurant and the jacuzzi was very cold as well all lead to a bad review. I WANT MY MONEY BACK!
Stayed 4 nights in Feb 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Especially Jean
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff rooms nice and clean.
Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning is not really good, overall in the restrooms
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend a noise fee for any room that gets a report of excessive noise of at least $250. On Saturday night Jan 20, 2014, there was excessive noise from rooms 1408 next to room 1407 where I stayed. Lots of running up and down the 14th floor hallway and doors slamming. I almost called the front desk. If the noise policy was visible on a sign at the front desk, this kind of rude behavior would stop. It is getting worse everywhere I travel, hence I always make this suggestion now in 2024.
Stayed 2 nights in Jan 2024

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. Rooms were comfortable. I felt that the hotel needed more wall hangings; It was very plain-looking.
Stayed 1 night in Dec 2023

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I usually stay at this hotel for New Years eve. Check-in was fine. The water in my room was difficult to get beyond warm. The bar person messed up our ticket and added food from someone else who had room service and said the ticket was closed and there was nothing she could do (we had to order more stuff to make up for it). This should be investigated.
Stayed 1 night in Dec 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Taylar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Josh

Stayed 2 nights in Dec 2023

10/10 Excellent

Hideaki, Springfield

Stayed 1 night in Dec 2023

2/10 Terrible

BRIAN

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
The Executive Suite is Not For Rent
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Issues
First room had loud buzzing when you opened the door and phone didn’t work. Second room again phone didn’t work and it was not till we went to the front desk that the staff was notified by a telephone representative that the entire hotel system was down. Staff was very concerned and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was great and we would have stayed longer if possible. Location is great as well!
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience, I really got the best sleep that I've had in a long time in the hotel’s king bed. The room was clean, absolutely comfortable, lux hotel experience, nice city view. Street parking, perfect location, I’ll definitely book again.
Stayed 1 night in Dec 2023

10/10 Excellent

Mechele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff! Room was nice and clean. Beds were comfortable and clean. Shower felt great, clean, and very good what prayer
Stayed 1 night in Dec 2023

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

janet

Stayed 1 night in Nov 2023

10/10 Excellent

Sherrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Tamra, Linden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

felix

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
New and clean, quiet and easy access to convention. Center
Stayed 3 nights in Nov 2023

8/10 Good

Anum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the inside of the hotel, the staff was very nice upon arrival. The rooms were clean and comfortable, the only concern we had was instead of an actual shower head there was just a shower head attachment which was a little odd. Overall it was a nice stay !
Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pup friendly
We had an overnight with our pup. We were upgraded to a suite and loved the space to spread out. Bed was comfortable, staff was welcoming and there was a plaza down the road to walk the pup on grass. Parking was attached to the hotel, which was within an easy walk of the capital building and places to eat
Stayed 1 night in Nov 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. Staff is extremely friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was very clean..shuttle service was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Vien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk representatives were very nice, efficient and accommodating. Great recommendations.
Stayed 1 night in Oct 2023

10/10 Excellent

VANCEY

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front staff were very kind (I don't recall the name, but they worked around 3-4 pm on 9/30) and the room was very clean and it was a good view of richmond.
Stayed 1 night in Sep 2023

8/10 Good

kiersten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Adela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, staff, and overall vibe of this hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Hotel staff was wonderful. Our room was clean and comfortable. Some things seem like they need updating in the room like rust spots in the bathroom.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel and staff were great!! loved the free shuttle to our event!
Stayed 1 night in Sep 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome front desk staff. Easy parking for overnight guests. Very comfortable bed.
Stayed 1 night in Sep 2023