4 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews of Sofitel Rabat Jardin des Roses

5 out of 5
Sofitel Rabat Jardin des Roses
Avenue Imam Malek, Impasse Souissi, Rabat

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 379 reviews" "
Rating 8 - Good. 94 out of 379 reviews" "
Rating 6 - Okay. 35 out of 379 reviews" "
Rating 4 - Poor. 17 out of 379 reviews" "
Rating 2 - Terrible. 16 out of 379 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Irina

Liked: Staff & service, property conditions & facilities
Room was small. Hallways outdate. The floor in the bathroom was dirty.
Stayed 2 nights in Apr 2024
Response from Hasnaa- Guest Relation Manager Sofitel Rabat on 17 Apr 2024
Dear Mrs Vinogradsky,Thank you for sharing your experience with us. We're sorry to hear that your recent stay didn't meet your expectations.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret any inconvenience caused by the size of the room, the condition of the hallways, and the cleanliness of the bathroom. Please know that your feedback is extremely valuable to us, and we will address these issues promptly with our team to prevent similar occurrences in the future.We understand the importance of maintaining high standards throughout our property, which is why I'd like to inform you that we also have other types of rooms, some of which are more spacious, that might better suit your needs for your next stay. We would be delighted to assist you in selecting the room that best fits your requirements.Regarding cleanliness, please note that we are doing our best to maintain our high standards of cleanliness, and we are committed to continuing to uphold these standards for the comfort of our guests.If you are considering giving us another chance, we would be thrilled to have the opportunity to offer you an improved experience. Please don't hesitate to contact us directly if you have any further concerns or if we can assist you with anything else.Warm regards,

4/10 Poor

Nesreen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Needs maintenance
Stayed 1 night in Apr 2024
Response from Hasnaa- Guest Relation Manager Sofitel Rabat on 12 Apr 2024
Dear Mrs Nesreen ,Thank you for taking the time to share your feedback about your stay. Your satisfaction is our top priority, and we are sorry to hear that your experience did not meet your expectations.Your input is valuable to us as it helps us identify areas where we can improve. We are committed to taking immediate action to address any issues you encountered and ensure that our facilities and services meet our high standards. We hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience.Regards

2/10 Terrible

SARAH, Montreal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay, honestly.
Stayed 1 night in Mar 2024
Response from Hasnaa -Guest Relations Manager on 2 Apr 2024
Dear Mrs Hajri,We have taken note of your feedback regarding your recent stay with us, and we would like to extend our sincerest apologies for the inconveniences you experienced. The satisfaction of our guests is our top priority, and we deeply regret that your experience did not meet your expectations.We understand that your stay did not go as planned, and we appreciate you taking the time to share your concerns with us. Your feedback is invaluable as it helps us identify areas for improvement to ensure a superior experience for our guests in the future.Regarding your mention of a potential food-related issue, we want to assure you that the health and safety of our guests are of utmost importance to us. We have implemented strict protocols for food handling and conduct regular inspections to ensure the quality and safety of our meals. We take any such allegations seriously and will investigate the matter thoroughly to determine the causes and take necessary measures.Additionally, we would like to highlight that we have not received any similar complaints regarding the quality of our food during your stay. We strive to maintain high standards in our dining services, and we are therefore surprised to learn about your experience.Once again, we apologize for the inconveniences you faced. We hope to have the opportunity to welcome you back in the future and provide you with an experience that fully meets your expectations.Please accept our sincere apologies and best regards,

10/10 Excellent

David

The gracious beauty of the Hotel and grounds is matched by the surpassing excellence of the staff.
Stayed 4 nights in Jan 2024
Response from Hasnaa -Guest Relations Manager on 9 Feb 2024
Dear Mr David,Thank you for your glowing review! We're delighted to hear that you found both our hotel and grounds to be beautiful, and that our staff provided excellent service during your stay. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in making your visit special. We hope to welcome you back again soon for another fantastic stay!Sincererly

6/10 Okay

Syed

Stayed 2 nights in Jul 2023
Response from Hasnaa -Guest Relations Manager on 31 July 2023
Dear M Ahmed,Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Bahia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Fantastic large rooms with superb view. The young lady at the reception (sorry didn’t get her name) was very nice. The gardens and pool is very nice. The buffet is delicious. Can’t go wrong with this hotel.
Stayed 1 night in Jun 2023
Response from Hasnaa- Guest Relation Manager Sofitel Rabat on 23 June 2023
Dear guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic experience at our hotel. We take great pride in providing spacious rooms with superb views to ensure our guests have a memorable stay.We are glad to hear that our staff at the reception was helpful and provided excellent service. Our staff members are committed to delivering exceptional hospitality, and we will pass on your kind words to our team.It's delightful to know that you enjoyed our beautifully maintained gardens and pool area. We strive to create a relaxing and refreshing atmosphere for our guests to unwind and enjoy their time with us.We are also delighted that you found our buffet delicious. Our culinary team works diligently to offer a wide range of delectable options to cater to different tastes and preferences. We are thrilled that we hit the mark with your dining experience.Thank you once again for your kind words and for choosing our hotel. We hope to welcome you back soon for another unforgettable stay!Warm regards,

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hasnaa -Guest Relations Manager on 13 June 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasnaa-Guest Relations Manager

10/10 Excellent

Arsalan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hasnaa -Guest Relations Manager on 23 May 2023
Cher Monsieur Monawari,Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Rabat Jardin des Roses. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Mr en l’expression de nos sentiments les meilleurs

8/10 Good

Jacob rami

Stayed 1 night in Feb 2023
Response from Guest Relations on 15 May 2023
Bonjour ;Nous vous remercions pour le temps accorder à noter. Cela nous enchante de savoir que vous aviez apprécié votre expérience parmi nous.Au plaisir de vous accueillir de nouveau.L'équipe Sofitel Rabat Jardin des Roses

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Rabat
Amazing Hotel in Rabat. The premises are clean and very well maintained. The staff is very professional and accommodating. They granted me an early check-in when I showed up early in the morning, at no fee, even if I failed to ask beforehand. My return flight was late; they accepted the late checkout without any problem. The staff is always ready to help, and they always smile. I highly recommend this hotel and will definitely come back!
Stayed 4 nights in Feb 2023
Response from Hasnaa -Guest Relations Manager on 27 Feb 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but away from the main sites
Stayed at the hotel 3 nights as part of an arranged group tour beginning in Rabat. I booked an extra night at the hotel and sent a message to the hotel informing them of our arrangements and asking for the same room for all 3 nights. Never got a response to either message sent, but was informed at check-in that they had received my request. Room was nice, but faced the front of the building looking directly out on the road and the driveway in front of the hotel. Hotel didn't seem to be full, and it would really have been nice to have a room overlooking the gardens. The bed was not very comfortable. Somehow it seems to have a tilt to one side, so I always felt like I was going to roll out of bed. Also, the bedding was entirely too heavy and there was not much in the way of alternatives. So, had a hard time sleeping well due to being too hot. Next time in Rabat I'll probably stay somewhere less expensive and more centrally located.
Stayed 1 night in Feb 2023
Response from Hasnaa -Guest Relations Manager on 27 Feb 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Kevin

Business traveller, Travelled with partner
Liked: Amenities
The grounds were really nice.
Stayed 1 night in Feb 2023
Response from Hasnaa -Guest Relations Manager on 27 Feb 2023
We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Olateju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a week each, twice in the past 2 months. All the staff were so kind, the front desk were welcoming and helpful, the room service was great, my friend Tariq always delivered the food on time and with a smile and even taught me a bit of Arabic, the spa staff were nice too. The breakfast buffet had great options and I loved the sitting outside, overlooking the garden. The bed was comfy, They cleaned my room thoroughly everyday and I enjoyed having tea on the terrace every morning from the supplies in the room. The gym is also well equipped and the hotel was a short commute for me to Soussi&Agdal for work/business meetings. The lounge area was also had a variety of seating areas to take short informal meetings and to meet both business and personal guests. I speak very little French and zero Arabic, but this wasn’t a problem, many of the staff spoke English fluently, and for others my little French was adequate. All in all no complaints. 5 stars. Will definitely be back.
Stayed 5 nights in Jan 2023
Response from Hasnaa -Guest Relations Manager on 23 Jan 2023
Dear M.Olateju; We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Hasnaa -Guest Relations Manager on 15 Nov 2023
Bonjour ;Nous vous remercions pour le temps accorder à noter. Cela nous enchante de savoir que vous aviez apprécié votre expérience parmi nous.Au plaisir de vous accueillir de nouveau.

10/10 Excellent

CHIA-TENG

2/10 Terrible

Najia, Scottsdale

Stayed 2 nights in Sep 2022

10/10 Excellent

Brant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent with a 5 star service approach. Other than the quirk of not providing towels in the spa which is over the top stupid for a facility of this type, this was an excellent experience from start to finish.
Stayed 3 nights in Sep 2022

2/10 Terrible

Adel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Guest Relation on 9 Sept 2022
Dear Adel Jrad,Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Widad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place .Highly recommended.
Stayed 3 nights in Jul 2022
Response from Guest Relation on 9 Sept 2022
Dear Widad Gaddah,We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Tarek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, wonderful property, made us feel very welcome. Club millesime lounge is great.
Stayed 1 night in Jul 2022

8/10 Good

Roni

Travelled with family
Liked: Cleanliness, room comfort
In general, I think I will stay was reasonable. I wish to point out that your restaurant service should be improved immediately. It happens, that we stayed there about an hour and nobody came to say anything. This level of service was frustrating, and in one occasion we simply left the place.
Stayed 3 nights in Jun 2022
Response from Guest Relations on 28 June 2022
Dear Roni; We would like to thank you for your feedback about your stay at the hotel Sofitel Rabat Jardin des Roses We were very disappointed to read your experience in our restaurant, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We hope that you will give us the opportunity to prove to you during a future stay that we will always do our best every day to maintain a level of excellence and meet the requirements of our customers. Sincerely,

2/10 Terrible

Karim

Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Guest Relations on 28 June 2022
Bonjour Monsieur Lakhdar, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Rabat Jardin des Roses. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

6/10 Okay

Karina

Liked: Room comfort
The hotel is overpriced and do not correspond to the relevant level. The staff did not inform us about the spa availability and told nothing about the hotel and any amenities, only gave us the keys and informed on breakfast hours. Jacuzzi in the spa did not work, overall spa area does not look clean and uninvitingly. The room cleanness also was not perfect - dust on the shelves, fingerprints.
Stayed 2 nights in May 2022
Response from Guest Relations on 12 May 2022
Dear Mrs Lukashevich, Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Arafat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst food in Morrocco
the buffet wasn't good and the service at the buffet is very bad ( they are not replace the plates when is finished, no spoons to serve the food, only one spoon for the hole buffet ) and the food not tasty. Also I disagree the fact they enforce you to put a shower cup in the swimming pool and you have to buy it ... very unusual
Stayed 1 night in Apr 2022
Response from Guest Relations on 30 Apr 2022
Dear M.Bellateg, Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Edward

Stayed 2 nights in Apr 2022
Response from Guest Relations on 25 Apr 2022
Bonjour; Nous vous remercions pour le temps consacré à noter. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre hôtel. Au plaisir de vous accueillir de nouveau.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Relations on 18 Feb 2022
Bonjour, Nous vous remercions pour votre partage d'avis . Au plaisir de vous accueillir de nouveau. Votre équipe Sofitel Rabat.

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Ahmed Amer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Guest Relations on 30 Nov 2021
Cher Monsieur Amer; Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Rabat Jardin des Roses. C’est avec grand plaisir que nous recevons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs . Cordialement

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Guest Relations on 30 Nov 2021
Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Rabat Jardin des Roses. C’est avec grand plaisir que nous recevons vos compliments. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs . Cordialement

6/10 Okay

Arsalan

Liked: Cleanliness, room comfort
Too expensive for what it is.
Disappointing for the price. This WAS once an amazing hotel. It just seemed a bit worn down and understaffed. Couldn’t find anyone to help us in the spa area. Hot tubs were empty. Staff and service at breakfast was horrible. There were a few older businessmen who were being served like royalty at the “buffet” breakfast while the rest of the hotel guests were getting zero service. And the hotel wasn’t busy at all. The lobby and Pool areas were nice.
Stayed 1 night in Oct 2021
Response from Hasnaa-Manager Guest Relation on 28 Oct 2021
Dear Guest; We would like to thank you for taking the time to tell us about your recent experience at the Sofitel Rabat Jardin Des Roses. Reading your comments, I am sorry that the overall quality of your stay did not meet your expectations, especially with the Front Desk Department and with the room equipments. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am suprised to read that you did not feel welcomed by our Teams, as this is one of our priority to ensure that all of our valued guests have a memorable time among us. Please rest assured that that I have shared your remarks with our Front Office Manager and with the entire Management team in order to prevent such events to occur again, and to improve our quality of service. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely,

10/10 Excellent

Ofer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Hasnaa-Manager Guest Relation on 27 Oct 2021
Bonjour . Nous vous remercions pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement. Bien Cordialement

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel
Stayed 2 nights in Sep 2021
Response from Hasnaa-Manager Guest Relation on 27 Oct 2021
Dear GUEST; We thank you for your generous appreciation, it was a pleasure to have you among us and we hope to have the opportunity to welcome you again soon. Regards

8/10 Good

Siham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Guest Relations on 14 Dec 2021
Bonjour ; Nous vous remercions pour le temps accorder à noter. Cela nous enchante de savoir que vous aviez apprécié votre expérience parmi nous. Au plaisir de vous accueillir de nouveau. L'équipe Sofitel Rabat Jardin des Roses

10/10 Excellent

taha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a perfect and nice hotel
Stayed 2 nights in Jul 2021
Response from Hasnaa-Manager Guest Relation on 13 July 2021
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Older property which needs to be renovated
Stayed 2 nights in Jul 2021
Response from Hasnaa-Manager Guest Relation on 13 July 2021
Dear Guest; Thank you for the time you took out of your day to share your experience regarding your recent stay in Sofitel Rabat Jardin Des Roses. We sincerely apologize for not being able to meet your expectations. We have taken note of your various constructive comments and please be assured that we value all our guests feedbacks to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly! Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Sofitel Hotel in Rabat isn’t 5 stars hotel.
Nice Hotel in good location but this Sofitel has the worst service, the food was mediocre, expensive and the way they served it was pitiful. Even after I mentioned it to management, they still served me the wrong stuff and not tasty, no napkin, no cutlery, no salt and pepper on a dirty tray. The breakfast I was served, was missing eggs, orange juice and lot more. I am enclosing 2 photos. The air conditioning didn’t work probably. I had a luxury room but no CNN and after 2 days, they finally send a technician and he couldn’t get CNN on. The only thing that was good was the Personal trainer at the Spa, he was great, knowledgeable and gave me a good workout.
Stayed 2 nights in Jun 2021
Response from Hasnaa-Manager Guest Relation on 4 Nov 2021
Dear , Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Isam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Mar 2021
Response from Hasnaa-Guest Relation Manager on 24 May 2021
Dear Isam ; Thank you for your kind words regarding your stay at Sofitel Rabat Jardin Des Roses. We are glad we were able to make your stay a memorable one, and we hope to see you again soon! Thank you for your patronage and we look forward to welcoming you back soon at the Sofitel Rabat. Sincerely,

6/10 Okay

Mudhafar

Travelled with group
Liked: Staff & service
Stayed 2 nights in Mar 2021
Response from Hasnaa-Guest Relation Manager on 24 May 2021
Dear M.Mudhafar ; Thank you for your kind words regarding your stay at Sofitel Rabat Jardin Des Roses. We are glad we were able to make your stay a memorable one, and we hope to see you again soon! Thank you for your patronage and we look forward to welcoming you back soon at the Sofitel Rabat. Sincerely,

10/10 Excellent

Karim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hasnaa-Manager Guest Relation on 4 Nov 2021
Dear M.Karim ; Thank you for your kind words regarding your stay at Sofitel Rabat Jardin Des Roses. We are glad we were able to make your stay a memorable one, and we hope to see you again soon! Thank you for your patronage and we look forward to welcoming you back soon at the Sofitel Rabat. Sincerely,

10/10 Excellent

YUVAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Rabat
It was excellent
Stayed 1 night in Jan 2021
Response from Hasnaa-Guest Relation on 5 Feb 2021
Dear Mr Yuval, Thank you for your message. We're delighted that you enjoyed your experience with us. We look forward to welcoming you again for new memories. Your team of Sofitel Rabat Jardin des Roses

10/10 Excellent

Wassim, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful views, delight to be there
Stayed 1 night in Jan 2021
Response from Hasnaa-Guest Relation on 5 Feb 2021
Dear Mr Wassim; Thank you for your message. We're delighted that you enjoyed your experience with us. We look forward to welcoming you again for new memories. Your team of Sofitel Rabat Jardin des Roses

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the same as before
They were not answering the phone for over a hour. Although I called all possible ext on hotel phone as well as the main number using my cell which was also busy or not working. Order breakfast at 10am did not recieve breakfast until 1110am. Usually they are better but this week not.
Stayed 2 nights in Dec 2020
Response from Hasnaa-Guest Relation on 5 Feb 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

David, Asheville NC

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very friendly and helpful staff. Unfortunately, this Sofitel is let down by its old and in need of maintenance building. we've had the pleasure of staying at a number of Sofitels in the past and this facility is much below the expectations set by other Sofitels.
Stayed 3 nights in Oct 2020
Response from Guest Relations on 4 Nov 2021
Dear , Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Youssef

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations on 4 Nov 2021
Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Rabat Jardin des Roses. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs Cordialement

10/10 Excellent

Dalal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hasnaa-Manager Guest Relation on 4 Nov 2021
Dear ; Thank you for your kind words regarding your stay at Sofitel Rabat Jardin Des Roses. We are glad we were able to make your stay a memorable one, and we hope to see you again soon! Thank you for your patronage and we look forward to welcoming you back soon at the Sofitel Rabat. Sincerely,

8/10 Good

Ben

Stayed 4 nights in Feb 2020
Response from Hasnaa -Guest Relations Manager on 15 Nov 2023
Bonjour ;Nous vous remercions pour le temps accorder à noter. Cela nous enchante de savoir que vous aviez apprécié votre expérience parmi nous.Au plaisir de vous accueillir de nouveau.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wasted $$$
Charged full night , although airline canceled all trips . Did call property but they kept blaming Hotels.com and hotels.com blamed the hotel t self for not accommodating me . Unfortunately I had to stay because I reserved my stay from 11-12 and 13-17 -2020 !
Stayed 1 night in Jan 2020
Response from Hasnaa-Manager Guest Relation on 4 Nov 2021
Dear , Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Guest Relations on 4 Nov 2021
Dear Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Hasnaa-Manager Guest Relation on 4 Nov 2021
Dear ; Thank you for your kind words regarding your stay at Sofitel Rabat Jardin Des Roses. We are glad we were able to make your stay a memorable one, and we hope to see you again soon! Thank you for your patronage and we look forward to welcoming you back soon at the Sofitel Rabat. Sincerely,

10/10 Excellent

Mercedes, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception girl was a little unfriendly. The rest of the persons super nice
Stayed 2 nights in Dec 2019
Response from Guest Relations on 4 Nov 2021
Dear, We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,