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Crowne Plaza Hotel Queenstown, an IHG Hotel

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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
View from room
Minibar, in-room safe, desk, laptop workspace

Overview of Crowne Plaza Hotel Queenstown, an IHG Hotel

Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
93 Beach Street, Queenstown, Otago, 9300

Explore the area

  • Popular LocationLake Wakatipu3 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)9 min drive
  • Popular LocationMillbrook Resort Golf Course20 min drive
  • Popular LocationThe Remarkables Ski Area31 min drive

Choose dates to view prices

About this area

Queenstown

Located on a lake, Crowne Plaza Hotel Queenstown, an IHG Hotel is in Queenstown City Centre, a neighbourhood in Queenstown with good shopping. Williams Cottage and St Josephs Parish are local landmarks, and travellers looking to shop may want to visit Steamer Wharf and Creative Queenstown Arts & Crafts Market. CaddyShack City Mini Golf and Kiwi and Birdlife Park are also worth visiting. Take in the nearby slopes with a ski shuttle, a ski area and skiing, or try out other outdoor activities such as ice skating. Guests appreciate the hotel's central location.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Steamer Wharf - 1 min walk
  • Lake Wakatipu - 3 min walk
  • TSS Earnslaw Steamship - 4 min walk
  • Millbrook Resort Golf Course - 20 min drive
  • The Remarkables Ski Area - 31 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 9 min drive

Restaurants

  • Public Kitchen & Bar - 3 min walk
  • Finz Seafood and Grill - 3 min walk
  • Vudu - 3 min walk
  • Fergburger - 4 min walk
  • Lombardi - 4 min walk

About this property

Crowne Plaza Hotel Queenstown, an IHG Hotel

Luxury Queenstown hotel in Queenstown City Centre, walk to Skyline Gondola
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and 24-hour room service.
Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 accommodations with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (surcharge)

Parking and public transport

  • Valet parking on site (NZD 23.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 for adults and NZD 16 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski privileges (optional)
  • Ski storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child aged 16 years old or younger stays free per registered adult when using existing bedding
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

One child aged 16 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 554 out of 991 reviews
5 - Excellent 56%
Rating 4 - Good. 335 out of 991 reviews
4 - Good 34%
Rating 3 - Okay. 66 out of 991 reviews
3 - Okay 7%
Rating 2 - Poor. 25 out of 991 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 991 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, great location for ease of walking places and very tidy room.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room view of the lake was tremendous. All staff very friendly and helpful. Breakfast buffet was very nice.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They were helpful Shame had to pay for valet parking was bit expensive
Stayed 4 nights in Jun 2022

2/5 Poor

Business traveller
Liked: Cleanliness, staff & service
I wanted to find out information for dining etc but there was nothing available probably on Q something or other but my phone does not have this so amenities are not available to me eg if I wanted the reception desk the only way was to go there not phone as I did not have any numbers. Not everyone has the latest on their phone so go old fashion and print something out it would be useful. Overall the stay was average not yo blame the staff they did their best.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Rooms are very clean. The room has a beautiful view of the remarkables
Stayed 2 nights in Jun 2022