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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
View from Room

Guest reviews

4.4 out of 5 Excellent
986 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationSteamer Wharf1 min walk
Popular LocationTSS Earnslaw Steamship2 min walk
Popular LocationFear Factory Queenstown2 min walk
AirportQueenstown (ZQN-Queenstown Intl.)14 min drive

Choose dates to view prices

  • Room, 1 King Bed, Courtyard View

    4.3/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsRoom, 1 King Bed, Courtyard View
  • Room, 1 King Bed, Balcony, View

    3.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Balcony, View
  • Room, 1 King Bed, Lake View

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Lake view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Lake View
  • Room, 2 Double Beds, Balcony, View

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Balcony, View
  • Room, 1 King Bed, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Mountain View
  • Room, 2 Double Beds, Lake View

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Lake view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Lake View
  • Room, 2 Double Beds, Courtyard View

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Courtyard View
  • Room, 2 Double Beds, Mountain View

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Mountain View
  • Deluxe Room

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Room
  • Standard Room

    4.6/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    More detailsStandard Room

About this area

Queenstown

Crowne Plaza Hotel Queenstown is located on a lake and in a walkable area with good shopping. Williams Cottage and St Josephs Parish are local landmarks, and travellers looking to shop may want to visit Steamer Wharf and Creative Queenstown Arts & Crafts Market. Skyline Gondola and CaddyShack City Mini Golf are also worth visiting. Our guests appreciate the hotel's central location.
View map
Popular Location

What's nearby

  • Steamer Wharf - 1 min walk
  • TSS Earnslaw Steamship - 2 min walk
  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Queenstown Mall - 6 min walk

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 14 min drive

About this property

Crowne Plaza Hotel Queenstown

4.5-star luxury hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and 24-hour room service. All 139 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with digital channels. Guests will also find 24-hour room service, minibars and coffee/tea makers.
Crowne Plaza Hotel Queenstown offers 139 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (surcharge)

Parking and public transport

  • Valet parking: NZD 23.00 per night

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 for adults and NZD 16 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Japanese
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This Hotel property has been rated 4 star plus.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza
Crowne Plaza Queenstown Hotel Queenstown
Crowne Plaza Queenstown
Crowne Plaza Hotel Queenstown Hotel
Crowne Plaza Hotel Queenstown Queenstown
Crowne Plaza Hotel Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Hotel Queenstown and receive a full refund?
Yes, Crowne Plaza Hotel Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Queenstown cancellation policy on our site for more details about any exclusions or requirements.
Is Crowne Plaza Hotel Queenstown pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crowne Plaza Hotel Queenstown?
Valet parking is available for NZD 23.00 per night.
What time is check-in at Crowne Plaza Hotel Queenstown?
Check-in is from 3:00 PM to anytime.
What time is check-out at Crowne Plaza Hotel Queenstown?
Checkout is at 11 AM.
Where is Crowne Plaza Hotel Queenstown located?
Located in the heart of Queenstown, this luxury hotel is within a 5-minute walk of Steamer Wharf and Lake Wakatipu. Skyline Gondola is 0.5 mi (0.8 km) away.
4.4
Excellent
986 reviews
5 - Excellent
554
4 - Good
344
3 - Okay
62
2 - Poor
20
1 - Terrible
6

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Stayed 2 nights in Sep 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Hotel is old, cleanliness = 3/5 Staff = 3/5. Breakfast service was extremely slow! Took 1 hour to get coffee and toast with eggs sausages! Other customers left the restaurant since breakfast service was so slow even though the breakfast room is barely half-full. Very poor for Crowne Plaza standard. I wouldn't recommend. My first and last for sure.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. We arrived at hotel at 11am expecting to store our bags but we were given our rooms which was great. Staff were wonderful and check in a breeze! Our room was spacious and clean.
Stayed 3 nights in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right in town. the room was nice and clean with awesome views over the lake. the restaurant had the best eggs benny.
Stayed 4 nights in Sep 2020

2/5 Poor

I am sure that our stay at Crowne Plaza would have been great. Unfortunately we booked through Expedia who after numerous emails to advise them that we were unable to travel from Adelaide in Australia because of COVID19 did not respond so they obviously did not cancel our booking at the Hotel or made any gesture to reimburse us for the accomodation we had paid for. Most companies did however make reimbursements because of COVID19. So disappointed that we were unable to travel for a family wedding to beautiful Queenstown and that Expedia could not even be bothered making any contact after numerous requests.
Stayed 2 nights in Aug 2020