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"I had a very unpleasant experience at this hotel and would not recommend staying here. To begin with, the lobby being located on the second floor made access difficult and inconvenient. Upon arrival, the staff was immediately rude and unwelcoming, which made me feel uncomfortable during check-in. When I entered my room, there was a strong musty odor. The bathroom was clearly not properly cleaned—the shower door and knob were covered in soap scum, and there was hair in the shower. The bed was also not adequately prepared, with only a mattress pad and a top sheet. I attempted to call the front desk using the room phone, but it did not work. I then had to go back down to the lobby to report the issues. When I explained my concerns, the staff member responded dismissively, stating, “Well, there’s no housekeeping here, so I don’t know what you want me to do.” I asked for cleaning supplies so I could address the situation myself, but she again responded in a condescending tone that she had no access to any supplies. When I asked for clean sheets, she told me I could come back down later to get them. I then requested a room change, but was told no other rooms were available. While I was still at the desk, another guest began checking in. I advised them to inspect their room before settling in, based on my experience. The staff member then said to them, “Don’t listen to her, she’s just mad,” which was extremely unprofessional. Finally, when I asked for a refund, I was told I ha"

"Adequate room. Fabulous ocean view and nice balcony. Nice pool and beach area."

"No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests. "

"Rooms were very dated for the price we paid. Rooms were also not very clean. My son found someone’s fake fingernail on the floor next to the bed. Hallways smelled musty but very cool compared to the inside of our room which had trouble keeping cool. Pools are very nice and restaurants are good. Time and energy have gone into keeping the grounds wonderful and picturesque, BUT the rooms were a huge disappointment. It "

"Not the best place to go relax. Room wasn’t really cleaned. Everything seems to be falling apart. You hear planes every 30 mins shaking the windows. You get charged if you login to your streaming apps. Do not recommend"

"Poolside seating was in disrepair. Poolside lounge chairs need to be repaired "

"Minutes from the rainforest. This is a top notch resort. A higher floor will give better rainforest views. Sweet little casino too. Loved it. Food and drink are a bit high, but probably in line with 'resort' pricing. Also a very nice touch, they give you a water bottle at check in and there are refilling stations by the elevator. If I come back to PR, I will stay here. If you want a tranquil beach setting, this is not the place. Very rough conditions. Mini fridge for use in rooms. "

"Don’t have pets "

"Yes"