Holiday Homes in Punta Sam

"We were only therefore a short time but everything was great. Clean room food was great, staff were friendly and helpful."

"Amazing hotel - highly recommend"

"This was a completely perfect couple experience. Everything was taken care of and the service was exceptional. Only couples made it quiet and intimate. If you wanted to socialize you could if not no worries there was space to be to your self. The Food was delicious and the healthy vegan portion of every restaurant menu was a good option at times. The spa was a bright spot in an already overwhelmingly luxury experience. The complimentary hydro therapy session was great. We also had a couples massage that was complete and relaxing. Overall Beloved was what hoped for and more. Thank you to all of the staff that work so hard and always smile."

"yes"

"Perfecto"

"Clean rooms, excellent staff all around and family friendly. Would stay again"

"I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one. One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in order to get the “real” experience. Even then, from what I could tell, the differences didn’t seem substantial enough to justify it. The room details were surprisingly underwhelming. For a family of four, the snack setup consisted of a single pack of Skittles and two small packs of Chips Ahoy. That may sound minor, but those are exactly the types of thoughtful touches guests expect from a luxury resort — and they were simply absent here. The food was mediocre at best, and nearly every dining experience felt designed to push expensive upgrades. You already pay a premium to stay at the resort, yet somehow you constantly feel nickel-and-dimed. One dinner ended up costing me $250 for a steak and another $300 for a bottle of wine. By the end of the trip, I had spent more on meal “add-ons” than the actual cost of my four-day, three-night stay. The price gouging was excessive and honestly left a bad taste in my mouth. Another major issue was how inconvenient the concierge system was organize"

"Staff were very friendly, room was always clean, pools were excellent"

"Very Enjoyable, Thanks to Jonathan, Elian, Ethan, and Brandon and the girls from entertainment arts made it so much fun to stay at Atelier!!!"