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"I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued throughout the stay. The most serious incident happened at the pool. The pool already had a sandy bottom, and while exiting the pool I stepped on a rusty tack. I immediately went to the front desk for help and asked if the employee spoke English. She said no, so I requested a manager who spoke English. Instead of providing a manager, they brought someone over to translate. I specifically requested management because this was a serious safety issue. Staff then told me I needed a tetanus shot because of the rusty tack. I agreed, but they later changed their mind and said they would not assist because I booked through Expedia. Whether I booked through Expedia or directly with the hotel should not matter — the injury happened in the hotel’s pool, and the hotel is responsible for maintaining a safe environment. Instead of properly handling the situation, they called my fiancé and told him to come get me from the desk because I was “causing a scene.” Do not expect good service if booking using a t"

"Desayunar, aire acondicionado"

"Súper recomendado. Muy amable el personal y súper rico los desayunos. Cerca de la playa y cerca del malecón. "

"Todo estuvo bien"

"Everywhere was overall a great experience. My only small recommendation would be clean the room floors better they seemed to always leave feet dirty "

"The pool was under construction or they were remodeling it. It would be nice to know these things before hand because for us the pool was a big plus when booking our reservation. Also, they did not have hot water. They stated that they were having an inspection which they were verifying that they were not providing ocean water to the guests. We stayed for 3 nights and didn’t have hot water for the whole stay. Other than that, the people who work there were extremely helpful and polite."

"It doesn’t loock as the photos shows it, There was a cockroach, no hot water,stained towels, some of the employees don’t even say hello. All things considered, that hotel isn't worth the money you pay for it."

"Eu amei esse hotel, a limpeza é otima, localização excelente. Vale a pena"

"Service was not great"