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"The lobby is poorly designed. It does not provide a relaxing ambience. The space is so cramped that I felt like I was in a wet market, not a hotel. Considering that this is fairly new construction, I give a 0 rating to the building architect. Secondly, I've passed by your laundry/housekeeping rooms and they've been wide open all the time. Having these rooms open is unsightly and does not provide a good glimpse into your back of house operation. Thirdly, the carpet in the room had stains. Fourthly, your chef needs to learn new recipes to present at your buffet. I felt like I walked into a Chinese restaurant every time. Fifthly, your check out process needs a total overhaul. I waited for 30 minutes because the staff allegedly had to do a final inspection. When I approached the front desk to follow through as I was promised it would only take 5 minutes, I was asked if I left anything behind. That clearly established the fact that no one checked, because if one did, that staff member would have reported it right away. Really, what is there to check in a vacated room other than a quick inventory if your linens and a quick ocular inspection? Lastly, your manager should do a daily walk through. If he/she does, then the things I noticed consistently as a guest would have been addressed. That is, if this person tries to see things in the eyes if a guest. "

"Room needs updating. Carpet was wrinkling, seat cushions worn out, needs painted, pools are nice, but broken fountains and worn out padding. Food was mediocre and overall facilities need serious maintenance "

"Convenient for departure next day. Staff were all friendly and efficient"

"We had a wonderful, welcoming stay here. It is an older hotel that is dated, but nevertheless, has a friendly staff and an excellent food selection for breakfast and drinks. We stayed at the concierge level where we had happy hour included from 5-7pm everyday and connecting rooms. The resort has snorkeling where you can see fish right from the beach. "

"Room is clean , room amenities are great and staff are extremely polite and accommodating.Location is great , sits right next to a mall."

"Clean room and lovely staff."

"They need to improve the amenities inside the room. Also, the mattress probably could use the changing. Feels like the springs are getting loose in room 839."

"Lovely, pleasant and helpful staff. The room was tidy and its easy short taxi to the airport"

"Excellent hotel with very nice room offering sea view. The hotel has a very nice pool overlooking the sea, and a private beach for guests to enjoy. There are also several pickleball courts as well. Several restaurants are available throughout the day; the hotel has enough for you not to step out of the compound. If need be, there are 2 shuttle bus services in the evening to bring you to nearby town center. You may also get a taxi with no problem. The hotel staffs are very friendly and make sure you enjoy your stay as I did."