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"Modern, Clean, Safe Property. Fantastic Breakfast and coffee. In room air conditioning amazing. The shower could use some re working in the next reno, water runs out the door every time and the bench in the shower is basically unusable, too shallow and a sharp edge. We tried to get a king bed at check in but was told unavailable. We survived. Hotel is in a great location. They have built covered walking paths between our hotel and the two surrounding it. It’s easy enough to get to the beach and it’s actually fairly easy to walk to centro or romantica zone. Would stay again. Roof top pool is great, don’t worry about reserving your bed with your towel because the rules say reserving sun beds is not allowed. It took a few days of getting fed up with the situation to finally just start moving unoccupied towels and towels and enjoy ourselves."

"Everything was perfect! The staff is really friendly, welcoming and always ready to help! We really appreciated the warm attitude of everyone at Fiesta America, the delicious food of each restaurant and the beautiful, clean and well maintained facilities. Puerto Vallarta is a beautiful town with lovely people! Highly recommended to anyone who wants to experience a piece of paradaise! "

"I think what stood out the most was how attentive the staff was at every area of the hotel, from the check-in, to wait staff, housekeeping and pool attendants. Everyone looked like they enjoyed working at Velas and passed that energy to every vacationer. "

"We stayed during a very difficult time, cartel decided to make their presence known, staff was wonderful & caring for our safety "

"We really enjoyed our stay, and the price was just right. "

"The hotel was nice, perfect location beachfront, the staff were amazing the only complaint was the room were so outdated! We were on the 3rd floor and the room looked like from a 24hr motel. My friend had a room on the 7th floor and those were brand new! Beautiful rooms, night and day I would say. We didn’t complain about it we just made the best of it. But next time if I stay there I will request 7th floor or a way better room. FYI they charge for everything if you loose your key if you stain the sheets or towels which they were already lol. If you need and iron they lend it to you for only 2 hours. Other than that it was nice. "

"Perfect place to spend 2 weeks in the sun! Close to plenty of walkable places if you want to get out of the resort. "

"Staff are very friendly and helpful"

"Food was very good, staff very good,friendly room very clean "