Family Hotels & Resorts in Puerto Morelos from AU$82

"Staff were great! Food was delicious and room service was the best. I will come back "

"The property was beautiful, we went during a season where the seaweed was all over the beach but they tired to clean it off in the mornings the best they could. I can’t say I had any food there that was amazing. We had a group of 9 and most of the restaurants (aside from the buffet) had a hard time seating us or flat out told us our group would be separated. The food service was very slow most of the time making the dinners extremely long. There were wedding every night we were there so not sure if they took all the wait staff. The activities / evening shows were not impressive. The resort also went without water for most of the day and there were no announcements or guidance, everyone just started noticing when they tried to go to the bathroom or asked why they were giving out paper cups. The kids explorer area is not something you can go in with your kid and play for a while, it is drop off only and although the teachers seemed very nice and kind I was not going to leave my daughter there which was really disappointing because seeing the pictures of it was one of the reasons why I picked the resort. There was nothing else for her age group aside from the pools and of course the sand so we made it work. "

"We just got back yesterday and spent four nights at the hotel. This was our first time. other reviews that I had read talked about an odor and there was a little bit of that I think because it’s so humid the drawers in the rooms have a musty smell, and I did smell what people have talked about as sewage odor a couple times, mostly when I was walking down the stairwell, but in general, there wasn’t any major issues with that. The staff were wonderful and very attentive and there was no high pressure to get us to do anything we didn’t want to do. We were happy about the buffet. It was very big with a lot of options. We went to two restaurants. The Indian restaurant was excellent. We also went to the steakhouse and my son is the only steak lover, but he enjoyed it a lot. They did a great job with entertainment throughout the day and evening. One benefit of booking through Expedia that I was not expecting was your own Expedia concierge person they took care of our reservations for us which I think would’ve been difficult. I heard people talking about how hard it was for them to make reservations, but we had no problem at all thanks to our Expedia concierge. The other benefit was that the pool chairs were actually marked and reserved for Expedia guests. This is a huge bonus, otherwise you have to get downstairs before 7:30 or all the prime spots are taken already. There were plenty of options to eat by the pools outside as well. Overall, we did have a very nice time. "

"I have been to ElCid several times. Always clean, great food and friendly staff."

"Need to have more poolside shade setting"

"Best vacation ever! I booked this trip for my fiancé for his birthday. My mom recommended this location since her and my dad stayed here. We absolutely loved it! The staff was very friendly and if we needed anything they did not hesitate to get it for us. Definitely looking forward to going back again. "

"Terrific stay. The staff is numerous and welcoming, ready to help you with anything you need. Just decline the timeshare presentation offer and not your stay. Excellent food, perfect facilities....we couldn't even hear the construction next door. Will stay here next year. "

"Property is maintained cleaned at all times. The staff is friendly and helpful. Having the Privilege upgrade was the best thing we could’ve done as we have great perks. Specially getting a lounge pool chair easily and fast. Only thing we did not enjoy was the breakfast at the Privilege lounge. Our butler Elizabeth was amazing !"

"Super clean and staff was amazing "