Family Hotels & Resorts in Puerto Cancun from AU$381

"Room was clean , ocean front was ok , they were repairing the tile on the steps by the broken handrail which I needed to use the rail to get up the rediclous number of steps to check in since the elevator was always under maintenance and not able to use..."

"The staff was very nice and helpful "

"Yes , ocean was visible to the resort ."

"We went with our teenage daughters to Moon Palace Sunrise and just came back on March 5 2026. It was an awesome experience specially the staff. They are friendly and welcoming and very courteous. Anjie in Agra, Norma in Bougambilias and all drivers specially Jeremiah were amazing and extremely helpful. I was really skeptical before leaving but the overall experience was way better than my expectations. There are a lot of restaurants to choose from and a lot of activities to keep kids busy and involved. Overall enjoyable experience! Shweta "

"Very sweet, and attentive to all guest "

"Beautiful common areas at RIU Palace and the service is unbeatable! We have been coming to this resort for many years."

"very friendly staff and great restaurants. Shows each night were entertaining. Front desk was quick to answer any needs and always followed through with a phone call to check that our request had been filled. (ie-burnt out lightbulb, more towels, clogged toilet)"

"Property is nice. Is quite old but pretty well maintained. Beds were very good. Large tvs are nice. Bathrooms really show their age. Staff are great. Food and drink quality is excellent. Pools are nice. Kids pool is very nice area. Beach is excellent ! Wish it was an all inclusive. "

"Great view. Great service"