Provenza Hotels, Bucaramanga

"Excellent hotel, food was amazing (a bit overpriced), room was comfortable and clean, staff was just amazing - kudos to Leydi and Douglas (or Diego?) from reception! I will definitely be back."

"Clean room with a great view. Would definitely consider coming back"

"Convenient location, cheap and not horrible. Helpful staff. The building is secure and you need to be buzzed in and out by staff. I was struggling with my suitcases down the stairs and the staff noticed via the camera and came up to help. When checking out and walking out the door they also asked if I had a car ready and waited outside with me for my uber to arrive and carried my luggage to the car. They take care of safety. Particularly important for solo female travellers. "

"Very clean and comfortable, great service"

"The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for much cheaper. Upon reaching out to Expedia for a partial refund, they informed us the property claimed we stayed throughout our reservation. This is a lie and I don’t trust these people. Would recommend finding another place to stay. Also: there are gaps in the sealing of the building, so the bugs really are as bad as people say. "

"Nice room good breakfast, properly is in good shape"

"Okay 👌"

"The room was clean, the staff were very professional, the amenities were nice and clean. The views were espectacular and everything including the food was outstanding. "

"The Staff was very attentive and friendly. The room very clean and updated. "