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Reviews of Hyatt Regency Trinidad

4.5 out of 5
Hyatt Regency Trinidad
No 1 Wrighton Road, Port of Spain, Trinidad

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

OLUWAGBENGA, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel anytime I visit Trinidad. It is very safe, luxurious and near downtown port of Spain. The staff are very attentive to the needs of the customers.
Stayed 6 nights in May 2024

10/10 Excellent

Lyndon, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was pleasantly suprised at how nice the hotel was
Stayed 2 nights in May 2024

10/10 Excellent

Shawnette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was knowledgeable and pleasant. My family had a wonderful time.
Stayed 5 nights in Apr 2024

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

10/10 Excellent

NEQUESHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

jennifer

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down property outdated everything. We chose it based on location to the wedding we were attending. The pool was amazing and deep but tiles were missing and the swim up bar hasn’t been used in years… if you wanted a drink you walk up some stairs to the main bar. You can tell it used to be great. The staff were friendly but not helpful after hours.. no ice or water available after 10 beautiful view from the patio with no patio furniture etc. I don’t think our floors were swept the entire stay. Sadly would not recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Leonard Bryson

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Toilet clogged early during stay and got progressive worse. Other that that the stay was excellent. Would stay again and recommend without qualification.
Stayed 5 nights in Apr 2024

8/10 Good

Rona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view was really lovely. Additional menu options should be added to the waterfront restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I felt secure and safe. The food was great and most of all the customer service was excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

renaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff , breakfast was good and. Clean property
Stayed 1 night in Apr 2024

10/10 Excellent

Bhojwattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda, Rousillac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Inderia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay in POS, Trinidad. Staff was great - especially Sapphire!
Stayed 1 night in Apr 2024

10/10 Excellent

Lyncia, Margate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shopping and the ferry. Atmosphere is relaxing and there is entertainment. Lovely views from the room. Staff were amazing.
Stayed 1 night in Apr 2024

8/10 Good

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, great staff, great bed sheets
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Stayed 3 nights in Apr 2024

10/10 Excellent

Reiaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

RAEESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good, beds comfortable, bathroom clean and modern, nice view of the ocean and overall comfort with efficient service. Pool area a bit crowded as it's small but fantastic ocean view from the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable safe the city views was excellent next time i would like the ocean view
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Winston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

No problem
Stayed 4 nights in Mar 2024

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service
Lovely staff, good food, but expensive for rooms that were run down. Just a very souless place to stay. Came to clean out room about 5.30 when we were showering, one tea bag, 2 creamers! Not great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Omavi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Omavi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly. Will definitely stay again.
Stayed 2 nights in Mar 2024

8/10 Good

gayatri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt was clean n staff was pleasant a lot of activities for the kids as it was Easter weekend
Stayed 1 night in Mar 2024

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like the ambience of the waterfront restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024

6/10 Okay

debbie

Travelled with partner
There is something always missing in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with, on the whole, great staff. Nice facilities although the pool deck needs some additional lounger covers and it would be nice if the bar served healthy food instead of the default burgers and deep fried stuff.
Stayed 4 nights in Mar 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good quality
Stayed 1 night in Mar 2024

4/10 Poor

David

Disliked: Staff & service
Stayed 4 nights in Mar 2024

8/10 Good

RABINDRANATH, Hollis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice. clean. quiet. room very convenient. very reasonably priced. will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Felicity, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok
Stayed 4 nights in Mar 2024

10/10 Excellent

Rhea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good time at Hyatt. No complaints once again
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility ! Amazing food ! Great views !
Stayed 2 nights in Mar 2024

10/10 Excellent

Julianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel I’ve stayed at! Breakfast was superb!
Stayed 1 night in Mar 2024

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great all around
Stayed 7 nights in Feb 2024

10/10 Excellent

Josanne

Stayed 1 night in Mar 2024

10/10 Excellent

Soroya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food
Stayed 6 nights in Feb 2024

6/10 Okay

Wanetta

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the hotel was pretty much clean. One of my pillows did have a slight stale kind of smell and I do wish the room came with a microwave. However everything else was ok. I would stay there again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rachel

Stayed 3 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Durani

Travelled with group
Liked: Property conditions & facilities
Everytime i walked in my room.it smells like someone did #2 before i get there. I couldn't see anything from my window because it need cleaning.
Stayed 4 nights in Feb 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hyatt in Port of Spain was horrible from the first moment we arrived and got worse by the minute: Took an hour and a half standing in a short line to check in- took them 30 minutes or more to check one person in. The carpet in the room was stained everywhere and looked disgusting. The service at the restaurant was non existent. Arrived at 8pm and was seated.. no one served us, we had to keep going and asking for help. Did not receive food until after 11pm! Found bugs in the room and Spock with front desk who said they would get back to us but of course no one did. Went out one day and returned to see our patio furniture was removed so we were not able to sit on the patio. Had to approach front desk several times to ask for the furniture back. It did arrive the next afternoon without any explanation or apology. No one ever check on us when we were at the restaurant and it wasn’t even busy. Had to ask several times to receive assistance. I am totally disappointed and embarrassed by the way this hotel is being run. Staff need to be trained on Customer Service!!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful safe classy boutique hotel in the heart of Port of Spain walking distance to all attractions and sites perfection right on the water
Stayed 1 night in Feb 2024