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"Clean room"

"Everything was so clean organized, and very good customer service. I’m very satisfied and happy I will be back soon with family. Thank you I really enjoyed my stay. ⭐️⭐️⭐️⭐️⭐️⭐️"

"Great place, room very clean, staff very nice,; lovely to have a microwave oven, and free breakfast."

"Fantastic hotel. Charging for an extended checkout is kind of corny but Shawnee is one of my favorite hotels so it’s worth it. Great time. "

"Helpful staff"

"Room was clean spacious, staff was great. Chef was sick but staff was accommodating to all our needs. Thank you. Will attend again soon"

"Great space, well appointed. Steep, narrow stairs to second floor bedroom and bath."

"Room was very clean and staff very professional."

" We were nervous about this booking and honestly would have backed out if we could have. The reservation was non-refundable by the time we investigated reviews, and after reading the reviews so close to our travel date, we just decided to go for it. I’m happy we did. The reviews for this place are definitely unfair. In fact, it’s kinda outrageous because our experience was pretty close to a 5/5! From the moment we arrived, the staff at check-in were friendly, helpful, and professional. They have concierges available to answer questions and make recommendations, and they really do a great job. Shantell at Guest Services was absolutely amazing—super helpful, warm, and went above and beyond. Check-in was easy, payment was straightforward, and we had no issues accessing our unit. We had a renovated room. Yes, the flooring is inexpensive and there were a few spots of chipped paint, but none of that bothered us or was even an issue and certainly nothing that would keep me from staying here again. The unit was spacious, the bathrooms were clean, and the rooms were very nice. The mattresses are standard and basic inexpensive hotel grade but they did the job. The kitchen area was clean and well-stocked with utensils, mugs, plates, and bowls. We used paper goods, but everything you’d need is there. Awesome"