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Reviews of Citi Boutique Hotel

3 out of 5
Citi Boutique Hotel
Section 24, Lot 30, Lahara Avenue, Port Moresby

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 15 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

8/10 Good

Stephen

Liked: Amenities, property conditions & facilities
Self cooking facilities
Stayed 2 nights in Nov 2023
Response from Idz on 14 Nov 2023
Dear Stephen,Thank you and we appreciate it.Thank you

8/10 Good

Albert

Stayed 10 nights in Oct 2023
Response from Idz on 28 Nov 2023
Good afternoon,Thank you, we appreciate your f

6/10 Okay

Wayne, Merriwa

Like the size and layout, just the shower had some safety concern on the floor area
Stayed 2 nights in Sep 2023
Response from Idz on 15 Oct 2023
Dear Wayne,Thank you for taking the time to provide feedback, we appreciate your feedback. Kind Regards

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly helpful staff clean and functional as advertised
Stayed 5 nights in Sep 2023
Response from H on 15 Oct 2023
Dear Keith,We appreciate your feedback.Thank you

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Idz on 15 Oct 2023
Dear Keith,We appreciate your feedback.Thank you.

10/10 Excellent

Mino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and safe and also walking distance to the Boroko shopping centre
Stayed 1 night in Apr 2023
Response from Idz on 26 Apr 2023
Dear Mino,Thank you for taking the time to provide us with such feedback.I will share your feedback with the team and I'm sure they will appreciate your comments.Thank youIda

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and convenient hotel ... strict security, happy and respectful staff and polite. The restaurant food was excellent fresh and large portions. I cannot fault any aspect of the Citi Boutique Hotel it was just perfect ... I will always stay here when visiting Port Moresby
Stayed 9 nights in Apr 2023
Response from Idz on 26 Apr 2023
Dear Abdullah,Thank you for taking the time to provide us with your feedback regarding your stay.We will share this with the team members.Thank you again and looking forward to welcoming you back to our hotel.Kind RegardsIda

6/10 Okay

Youriy

Stayed 3 nights in Feb 2023
Response from Ida on 28 Feb 2023
Dear Youriy,Thank you for taking the time to provide feedback.We appreciate your feedback.Kind Regards

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Helen
Response from Ida on 11 Jan 2023
Good Morning Donald,Thank you we appreciate your feedback!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. The dining room had good staff especially Peter. Obviously good chef's. Warm water and lemon that was new for me - an idea I'll take home.
Stayed 1 night in Aug 2022
Response from Ida on 5 Sept 2022
Dear Les,Thank you for taking the time to provide us with feedback.I will share this with the team and I'm sure they will appreciate the feedback.Kind Regards

10/10 Excellent

Samuel, Port Moresby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to stay
Stayed 1 night in Jul 2022
Response from Central Reservations Team on 18 July 2022
Hi Samuel, Thank you for your review and we appreciate your feedback. We are glad you that you enjoyed your stay with us. Best Regards, Central Reservations Team

4/10 Poor

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were ok. They couldnt offer an alcoholic drink (either wine or beer) to go with your dinner even as an inhouse guest. Airport transfers were very slow. No one replies to your email.
Stayed 1 night in Jun 2022
Response from Ida on 1 July 2022
Very Good Morning Christina. Thank you for taking the time to provide us with your feed back and apologies for the inconvenience caused. We appreciate your feed back and will work on the challenges highlighted. Kind Reagrds

8/10 Good

Michael

Stayed 1 night in May 2022
Response from Ida on 29 May 2022
Dear Michael Thank you we appreciate it. Regards

10/10 Excellent

Sterry

Stayed 1 night in Apr 2021

8/10 Good

Marble, Samukawa, Kanagawa, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the staff were attentive and friendly, and the airport shuttle was provided promptly. I would stay here again. Some minor problems were, the sink was not draining properly, and in the afternoon, the direct sunlight made the room hot beyond the ability of A/C control.
Stayed 1 night in Feb 2020
Response from Sales & Reservations Team on 20 Feb 2020
Hi There, Thank you for your feedback and I apologise for the inconvenience caused, while staying with us. This issue will be looked into. We appreciate your positive feedback as well. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Though I bothered to ask the free shuttle service from the airport indicating my flight date, time and number, no one from the hotel was there. Though the flight got delayed by 1 hour, I felt so embarrassed by not meeting this hotel's staff while the staffs from other hotels were there. So, I had to use a seemingly over-charging taxi, instead. On another day when I flew back from Rabaul and did not require an airport shuttle, I saw this hotel's staff there. So, my case might have been a simple mistake. But, if this hotel provides the airport shuttle service, it needs to be seriously committed. On the other hand, Beatrice at Reservation & Sales helped me a lot in arranging a half-day Port Moresby tour at a reasonable price in advance of my arrival, which was a great plus under my tight travel schedule with limited time.
Stayed 1 night in Jan 2020
Response from Sales & Reservations team on 13 Feb 2020
Hello There, Thanks for your feedback and I apologise for the inconvenience that we have caused and the experience, portray by our staff. We appreciate too your positive feedback towards our team members and rest assuring you that this will be forwarded to everyone. We hope to see you again soon. Kind regards,

8/10 Good

Leigh Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A better place to stay in Port Moresby.
A good place to stay. Free airport shuttle, free internet and restaurant on site.
Stayed 1 night in Jan 2020
Response from Sales & Reservations Team on 13 Feb 2020
Thank you for your positive review, we really appreciate that. We are looking forward to welcoming you back soon. Thanks and regards,

10/10 Excellent

Donga, Papua New Guinea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. The room and the entire facility were in top-notch condition.
Stayed 1 night in Jan 2019
Response from Jose Ismael on 8 Feb 2019
Thank you for your wonderful review, we appreciate it.

8/10 Good

Bettiboo, Bougainville

Liked: Staff & service, property conditions & facilities, room comfort
Always excellent. The room I had though, the bath mat was stained and a little rough. But the food from the restaurant was excellent. Always a great place to stay.
Stayed 1 night in Nov 2018
Response from JICM on 29 Nov 2018
Dear Bettiboo, Thank you for your positive review, we really appreciate that. We are looking forward to welcoming you back soon. Thanks and regards, JICM

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Great for the money, very good food, clean and comfortable, very good live band and nice bar. Only thing wrong was the wifi was sloooow.
Stayed 2 nights in Nov 2018
Response from JICM on 28 Nov 2018
Dear Bruce, Thank you for your review and we are glad that you have enjoyed your stay with us. We are looking forward for your return soon. Thanks and regards, JICM

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Business in POM.
Business stay in Port Moresby. Convenient, reasonably priced (for Port Moresby) hotel with good kitchen. Sometimes the restaurant can get a bit overloaded and slow. Very helpful staff.
Stayed 2 nights in Sep 2018
Response from JCM on 3 Oct 2018
Thank you for your positive feedback, we appreciate that.

8/10 Good

Verified traveller

Convinient hotel for short stay in Port Moresby.
Reasonable priced, convenient hotel in Port Moresby. Good restaurant. Could do with an exercise room. Nice and pleasant staff.
Stayed 3 nights in Sep 2018
Response from JCM on 17 Sept 2018
Thank you for your wonderful review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mother and son in the city
Warm and friendly staff. They're also Very helpful and accommodating. We felt safe in the city being alone with my 4yr old boy. The rooms are clean.
Response from JCMONTALES on 11 Apr 2018
Many thanks for your wonderful review.

6/10 Okay

Enosh Ben, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food
The hotel was generally pleasant and very condusive. However, the food is very expensive. Also security guards are not welcoming.
Stayed 2 nights in Feb 2018
Response from JCMontales on 19 Feb 2018
Hi Enosh Ben, Thank you for your feedback and we appreciate that you have enjoyed your stay with us even though you have found our foods expensive and our security guards are not welcoming. My sincere apologies for those two concerns; we are currently redeveloping and restructuring our Food and Beverage Products and anytime this month or in your next visit with us you may find the prices more appealing and economical. In regards to our ‘Unwelcoming Security Guards”, we are working very hard to assist our team members to improve they approach towards everybody, by providing them personal trainings and group trainings. I am rest assuring you that on your next visit with us the team member that you have found “unwelcoming” will be a different person. I am proud to say, that we have done that for most of our team members. We are looking forward for your next wonderful journey in the beautiful Papua New Guinea! Kind regards, JCMontales General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Football Stadium
New hotel. Smallish rooms, but fine if you are not having a convention. Next to the national football stadium. Nice and helpful staff. Could use an exercise room.
Stayed 4 nights in Jan 2018
Response from JCMontales on 19 Feb 2018
Thank you for your wonderful feedback. We are looking forward for your next stay with us. Lukim Yu! JCMontales General Manager

6/10 Okay

Brian L, Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK Hotel but not functioning yet
The facilities are in place, but the business centre wasn't working and in the 3 days I spent at the hotel, the internet was available for only a few hours. The food in the restaurant was alright, but very expensive. No water in the rooms and K7 for a small bottle of water in the restaurant. This said the staff was incredible. Everyone tried really hard to make it work.
Stayed 1 night in Jan 2018
Response from JCMontales on 23 Jan 2018
Dear Brian L, Thanks for your feedback and I apologise for the inconvenience that we have caused while staying with us. We had an internet issue while you were with us and so intermittent connection was present; though this issue has been fixed. Our business centre is being fixed too and anytime this week this matter will be rectified. We are still finalising the prices of our Food and Beverage products and services and hopefully with the presence of our new Executive Chef this matter will be presented properly. We appreciate too your positive feedback towards our team members and rest assuring you that this will be forwarded to everyone. We hope to see you again soon. Kind regards, JCMontales