Poole Old Town Hotels, Poole

"Continent location"

"The hotel was lovely, we’ve stayed here before The only thing was that it needed was for the bath was the safety handles so we could get in the bath and a rubber mat when having a shower or a bath Also they should have a ramp for wheelchair users. Overall it’s a lovely hotel "

"Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday."

"Lovely hotel in a beautiful setting. Shame the spa was closed. Due to reopen in June"

"My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!"

"It was a great room. The staff was friendly and we enjoyed the hotel bar. The parking was a little tricky at first, but it became more intuitive as we learned how it worked. The room was clean, housekeeping was prompt, and it’s in a good location. Would stay here again."

"The hotel has a good location, which is walking distance of the beach and town centre."

"Staff very good hotel a bit tired, pillows could be soft floors squeaky but lovely hotel great location and beautiful well manicured gardens and quiet Thank you"

"Great staff and great location. Rooms are basic but clean and tidy. Breakfast is cooked to order and there is a continental choice as well. The restaurant for lunch and evening meals is busy and the food is good."