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"My family and I have stayed here 3 times and will always come back here in the future. Fantastic place to stay, great facilities for kids, great communication, great location."

"Just a short stay on a business trip this time, but still very much one of my favourite places to stay when I'm travelling in Europe. The rooms are large and very comfortable - Always a good night's sleep here. Friendly staff really make the difference, and being literally in the middle of Ypres you are close to everything - 3 minute walk to the Menin Gate, surrounded by restaurants, bars and some incredible history. "

"I was really disappointed by this property, it was the our last hotel of a road trip across France, Holland & Belgium & the most expensive hotel on our trip & by far the biggest disappointment Called to check parking was available prior to booking, told yes but to email to reserve a space, emailed 3 x no reply, called and confirmed they had my email but parking wasn't confirmed until they had our email - never got a reply but thankfully there was space when we arrived - it wasn't clear where you should park until we were leaving the carpark so had to move the car further around to Mercer's spots then on leaving at 5am we couldn't get out of the car park and when I called the hotel I was told I'm sorry I'm tired I can not help - I wish I was joking but sadly that was honestly the guy on duty's response Add to that the resturant being closed without notification & all resturants within walking distance with the exception of McDonakds also being closed, really uncomfortable pillows it was an incredibly disappointing last night to our trip which is a shame as it looks like a nice hotel, clean comfy bed, beautiful room & bathroom But I think senior management from corporate need to take a look at this particular hotel as the staff are seriously letting it down "

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"R"

"A really nice hotel, would happily revisit again. "

"Very clean and neat"

"Lovely hotel in a fantastic location Team super helpful - we left something behind and they tried really hard to find it - thank you "

"The staff here is absolutely amazing. The hotel is beautiful and well kept. Such a relaxing stay!!"