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"A really lovely central hotel for town and restaurants. Helpful staff. Underground parking. Convenient for the Menin Gate"

"Luckily just crashed for the night. Mattresses were super stiff, it was hot and stuffy, lights outside are too bright and leak in, other guests up all night and constant smell of smoke from them drifting in, WiFi didn’t work, washroom is far too small for grown men with a shower head that wouldn’t stay upright, bathroom door just wouldn’t close, didn’t provide enough towels, TV was not connected to any kind of channel. Best bit was they never charged me the pay-at-property tax, saving me a little under £2 👍"

"My family and I have stayed here 3 times and will always come back here in the future. Fantastic place to stay, great facilities for kids, great communication, great location."

"Good suite overall, all white goods and cutleries inside , bathroom was stinky , we were by default given the room in other corner at different building at 6th floor, not sure how they decide, breakfast was ok for the price . "

"I was really disappointed by this property, it was the our last hotel of a road trip across France, Holland & Belgium & the most expensive hotel on our trip & by far the biggest disappointment Called to check parking was available prior to booking, told yes but to email to reserve a space, emailed 3 x no reply, called and confirmed they had my email but parking wasn't confirmed until they had our email - never got a reply but thankfully there was space when we arrived - it wasn't clear where you should park until we were leaving the carpark so had to move the car further around to Mercer's spots then on leaving at 5am we couldn't get out of the car park and when I called the hotel I was told I'm sorry I'm tired I can not help - I wish I was joking but sadly that was honestly the guy on duty's response Add to that the resturant being closed without notification & all resturants within walking distance with the exception of McDonakds also being closed, really uncomfortable pillows it was an incredibly disappointing last night to our trip which is a shame as it looks like a nice hotel, clean comfy bed, beautiful room & bathroom But I think senior management from corporate need to take a look at this particular hotel as the staff are seriously letting it down "

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"Great facilities and location. Staff unhelpful, bordering on rude."

"A really nice hotel, would happily revisit again. "

"Very clean and neat"