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"Staff was very helpful. Overall, a decent place to stay."

"This was a great stay for our family. The waterpark and arcade were great for our 4yo and the spa was fantastic! "

"Clean room good location"

"This is my first time ever writing a review, and I had to share this experience because it was truly exceptional. I’ve never had such a wonderful stay at a family-oriented hotel like this one.From check-in to room service, every staff member was incredibly kind, attentive, and understanding. My parents, who were visiting from Europe and do not speak English, were treated with such warmth and patience. The team went above and beyond to communicate with them and make sure they felt comfortable at all time….it meant so much to us. The hotel itself was spotless, and the pool and amenities were fantastic. Everything about our stay felt welcoming and thoughtfully cared for. Thank you for making our family vacation so special. These are moments we will truly cherish."

"The room has what it needs, the mattress was very soft for me"

"The room was clean and modern. They are renovating the whole place. The outside spaces need renovation, but I'm sure it will get done. It seems they're renovating the whole building.Beautiful sunrise,very nice staff. It will be a gem when it's done."

"Subject: Concern Regarding the Handling of Third‑Party Reservations Dear Manager Bryan, I am writing to formally express my concern regarding my recent stay and my interactions with your staff. First, I urge Mansion House management to review the hotel’s internal systems and processes for handling third‑party reservations, as well as the competence and training of staff responsible for managing them. The misinformation I received—specifically the incorrect claim that the third reservation under Sheila Aseron did not exist—created an unnecessary and stressful situation and culminated in an improper charge for a fourth room. This fourth reservation was made solely because of the receptionist’s misinformation about the third, already confirmed, reservation. I was placed under pressure to book another room out of fear that one of the couples in our party would not have accommodations for the night. The non‑refundable policy was then applied to this fourth reservation, even though it was: • Made less than five hours before check‑in on the same date, and • Made while management was fully aware that there were already three confirmed rooms, one of which your own staff had failed to locate in your system. This reflects a serious lapse in accuracy of consumer information, system familiarity, and customer‑service judgment. Such incorrect reservation information, combined with pressure to book an unnecessary room, indicates that your current procedures for managing third‑party boo"

"Since the new ownership there have been many updates the past 4 stays. The effort put into the property and amenities is much appreciated. The room is always quiet and clean."

"Very clean and great location Some noise due to construction "