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"The hotel was nice, room was clean and felt very comfortable being there. Breakfast was also great. There was an ice vending machine that either was broken or no ice available but they were able to get me ice from the kitchen."

"breakfast did not seem fresh. coffee was cold. but the staff did make fresh. room had a stinky odor. looked unclean and rundown. "

"Staff was kind and efficient at check in. Hotel was clean and a good location for our needs. The view leaves a bit to be desired, but it's a busy city."

"Our experience at this Hilton Inn was fabulous!! Brittany at the front was smiling, friendly and she was expecting us! She made us feel very welcome! Our rooms were clean and completely stocked! (And yes, I always checked the sheets!) It smelled nice and clean, not stuffy and stale! All staff smiled, and asked if everything was ok! They have very good coffees and hot water ready anytime you need it in the dining room! That was very much appreciated, as a couple of us are night owls. The breakfast was hot, lots to choose from, different toppings, choices and it was very clean! Spacious dining area, we did not feel closed in at all! The pool area was nice and spacious! They also had an outside seating area with a large gas fire to sit around in the evening! Our stay was one of the best we have experienced in 25+ years of traveling! We highly recommend choosing this Hampton Inn in Charleston, WV!"

"Clean room "

"Aurora condition in our room was broke. Way to hot in the room. Maintenance man came and he didn't fix it. Dirty wash cloth left in bathroom. Ungrateful said she would give me reward points but never seen them."

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"We have stayed in several Sonestas before, Kansas City, MO and Baltimore, MD areas. Always nice places. We wound up moving to a room next door when TV set in the room we stayed would not play. Overall a pleasant place to stay with very large rooms with kitchens and reasonable rates for the amenities. Free breakfast is typically above average compared to other hotel chains' "free breakfast" offerings."

"Staff in the bar / restaurant were not very friendly. "