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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
Indoor pool with sun loungers and arcade games create a fun atmosphere at this Charleston hotel, where entertainment meets comfort and convenience

Choose dates to view prices

Located near Charleston Town Center, Holiday Inn Hotel & Suites Charleston West offers relaxation and play. Enjoy American dishes at Mosa's Bar and Grille, swim in the indoor pool, or try the arcade room. Free airport shuttles, dry cleaning, and outdoor seating available.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$185
includes taxes & fees
25 Jan - 26 Jan

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

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About the area

Located in South Charleston, Holiday Inn Hotel & Suites Charleston West by IHG is in the business district and near the airport. Travellers eager for a bit of culture can stop by Mountain Stage, while those wishing to experience the area's natural beauty can explore Shawnee Sports Complex and Kanawha State Forest. Looking to enjoy an event or a match while in town? See what's going on at Charleston Coliseum & Convention Center. Spend some time exploring the area's activities, including golfing. Visit our South Charleston travel guide
Map
400 Second Ave, South Charleston, WV, 25303

What's nearby

  • Aerial Elevating Up Over Chruch Clocktower and Charleston West Virginia
    Charleston Town Center
    5 min drive - 5.9 km
  • DJI Mavic 3 aerial drone footage of the University of Charleston in West Virginia
    University of Charleston
    8 min drive - 9.0 km
  • showgirl in red costume
    Mardi Gras Casino
    9 min drive - 15.9 km
  • Charleston Coliseum & Convention Center
    4 min drive - 4.9 km
  • Patrick Street Plaza Shopping Center
    4 min drive - 3.2 km

Getting around

  • Charleston Station
    7 min drive
  • Charleston, WV (CRW-Yeager)
    14 min drive

Restaurants

  • Chick-fil-A
    2 min drive
  • Los Amigos
    5 min drive
  • Cold Spot
    7 min drive
  • Burger King
    3 min drive
  • Starbucks
    2 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Hotel near Charleston Coliseum & Convention Center
Located close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free return airport shuttle, a terrace and an arcade/games room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and express check-out
  • Express check-in, meeting rooms and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All 150 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

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  • Free airport shuttle
  • Pet-friendly
  • Parking included
9.2 out of 10, Wonderful, 603 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 45 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West by IHG on 25 Jan 2026 start from AU$184.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Charleston West by IHG pet-friendly?

Yes, Holiday Inn Hotel & Suites Charleston West by IHG allows pets (limit 2 total) with a maximum weight of up to 45 kg per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Charleston West by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Holiday Inn Hotel & Suites Charleston West by IHG?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Holiday Inn Hotel & Suites Charleston West by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Hotel & Suites Charleston West by IHG located?

Situated near the airport, this hotel is within 6 mi (10 km) of Charleston Coliseum & Convention Center, Charleston Town Center and Mountain Stage. University of Charleston and Shawnee Sports Complex are also within 6 mi (10 km).

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Reviews

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

8.6

Excellent

8.6

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 549 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

Reviews

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff is very friendly and very accommodating. I really appreciated them making everything very easy for us. I came out to celebrate my birthday with my daughter and they made it even better with the hospitality.
Stayed 3 nights in Jan 2026

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, restaurant and bar
Stayed 1 night in Sep 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and amazing hot tub. Staff and checkin was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was so nice and clean, staff was super friendly! My daughter loved the pool!
Stayed 2 nights in Sep 2025

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk and staff were very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The food at the restaurant is delicious and the pool area is really nice. This will be where we stay whenever we stop through.
Stayed 1 night in Jun 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The morning breakfast selection was fantastic. There was plenty of parking. The hotel was just a short commute from downtown Charleston.
Stayed 2 nights in Aug 2025

10/10 Excellent

Allan

Convenient, clean, wonderful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Breakfast was good as well. Overall it was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Cristiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so kind and welcoming. Rooms clean and very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Shaina

Liked: Cleanliness, amenities
Nice clean and nice pool
Stayed 2 nights in Jul 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub was very nice
Stayed 1 night in May 2025

8/10 Good

Christiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Had to get another room because of a faulty A/C, but the rest of the stay was nice. Good breakfast and nice pool area. Very nice dog area in the court yard, safe and well lit and maintained.
Stayed 1 night in Jul 2025

10/10 Excellent

Cristiana

Liked: Cleanliness, staff & service
The power went out but staff was accommodating and handled the situation very professionally. My fathers room did smell like dog and we let housekeeping know so the could take care of it
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Enjoyed my stay

It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay
Stayed 4 nights in Apr 2025

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Especially enjoyed the breakfast buffet because the service there was excellent. The people at this hotel really know how to do hospitality. Had a great night and a great morning on the way out.
Stayed 1 night in Jun 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
It was a Nice place to stay. Rooms were clean. The carpets were getting old but the place was clean
Stayed 3 nights in Jun 2025

6/10 Okay

Kristen

Liked: Cleanliness, staff & service

Pet-friendly, basic accommodations

This hotel was great for our needs - just passing through. We appreciated they allowed dogs and had a designated area for them. The room was pretty dark, but everything was clean. While the hotel is older and showed some wear, overall it was good.
Stayed 1 night in Jun 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a suite with a bedroom because we were traveling with kids. The kitchenette was fine ands nice that it had a full size fridge and freezer but the doors to the bedroom were glass, so that pretty much defeated the purpose of having the separate bedroom since we couldn’t have the light on in the other room.
Stayed 1 night in Sep 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish I had more than two thumbs!!

Great accommodations awesome staff Marina at the bar was the sweetest she could be and Melissa at the front desk was very helpful. Breakfast was great. Great group of people you have there.
Stayed 1 night in Jul 2025

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's got a great pool and it's safe
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Liked: Staff & service, amenities, property conditions & facilities
This was one of the best places I have ever stayed in. Staff were extremely friendly. The breakfast was well worth the price and the staff served you your drinks the soon as you walked in. Cleared the tables while dining, refilled drinks, fresh fruit. The pool & hot tub were absolutely amazing. Big, beautiful and relaxing. Nice big splash area with only 9 inches of water for toddlers. Best pool I have ever seen for a hotel. Pebblestone edging around the pool/hot tub area. Very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very accommodating! The only downfall was the wait at the hotel restaurant even though it wasn’t busy! Other than that, we will definitely stay there again 😁
Stayed 1 night in Jun 2025

8/10 Good

Rhiannon

Liked: Staff & service, amenities, property conditions & facilities
Room could have been slightly cleaner but overall enjoyed our stay and would stay here again. Staff was very kind and accommodating.
Stayed 2 nights in Apr 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. The pool area was very nice.
Stayed 2 nights in Mar 2025