Playa Bibijagua Hotels, Punta Cana

"Daily cleaning , food was okay pools were great overall nice time"

"Yes everything is clean and confortable "

"We booked 5 nights at Lopesan in Punta Cana to celebrate our daughter’s birthday, arriving 4/25/26. At check-in, before we even had a room key, a staff member aggressively pitched a “Unique” upgrade — claiming the included food was “no good” while Unique offered far better food, lobster, a private buffet, a private beach with drink service to your chairs, and a private pool. For our daughter’s birthday, we agreed. The next morning, the Unique buffet was shocking: a tiny, sweltering room with no AC, cold cuts sweating with condensation, and flies swarming every station. We walked out, fearing food poisoning. The outdoor grill only offered an omelette made with cheese sitting in 90-degree heat. The “private” beach wasn’t separated from regular guests and promised drink service never came — my husband fetched our water himself. At lunch, conditions were worse. A burger from the grill came out raw. I spit it out and we left. We never returned to anything Unique. We immediately messaged our butler requesting a manager and refund, detailing everything. We also met multiple families with the identical experience. It took until 4/29 — our final day — for manager Fermin to meet with us. The same resort that stationed a salesperson at check-in had no manager available for four days. Fermin denied every issue and claimed no one else was dissatisfied. The Unique upgrade is a scam sold before check-in. Once they have your money, management vanishes."

"Everything was nice!"

"Good"

"The hotel is beautiful! The staff is very friendly and welcoming! I had better expectations with the food. The beach is a paradise! The water slides and water parks were amazing for my two daughters under 5. We will be definitely coming back!"

"First I will like to start off by saying the staff here is amazing ! Franklin at the lobby bar was very nice to us from morning to night he kept us entertained with conversation and drinks. Also Fernando and Alfredo the bellmen at the entrance of the resort helped us out during our entire stay. With transportation and even recommendations for restaurants and places to go. Ashley at the front desk that checked us in was also very friendly and informative. I honestly want to say the downfall to this resort is not the people. The downfall is the FOODDDDD !!!! UGHHH! It’s disgusting ! We tried the buffet, the Mexican, the sports bar, and the Italian restaurant, everything was horrible. They have no Dominican food everything is Americanized and it is horribly done. Every night we had to pay money for transportation to a restaurant to eat. We tried to eat the food but we always ended up leaving because it was too salty or had no seasoning. The food was never hot it always came out cold or semi warm. The only good thing was the cheese burgers and deserts. They also did not have bottle water anywhere on the resort except the lobby bar or you can call room service. It’s just annoying that you have to bring your own water to dinner or leave the restaurant to go get a bottle water. If you are a foodie and plan on staying at the resort your entire stay I do not recommend this resort. The pools were great. The rooms were great. Spacious living room, 2 bathrooms, 2 king size beds. Loved it"

"Spent a week at the Serenade All-Suites in Punta Cana (adults only) April 21-28. We did not purchase the Elite package & I feel it was not needed. We did get the Elite check-in & a butler which was a perk of Expedia (they said). Glady, Chayrel & Jorge were great! Being on the adult side, we had access to the family side, except the à la carte restaurants. We also had access to the rooftop pool/bar & we had a free hydrotherapy session that we did book for the day before coming home via the lady outside the family side buffet but when we got there, they said we were not booked! The resort was beautiful. Most of the staff was very nice & friendly. Some staff not so much but it was probably the language barrier since we don’t speak Spanish. Had trouble getting extra washcloths & restocking of beer in the minibar - I did have to call guest services for more washcloths & our butler for more beer! The pools are nice size. The beach is wide & the water is shallow for quite a while so you can walk out quite far. There are no big waves. It got a little wavy sometimes with the wind but it was a warm wind. The weather was beautiful all week. There is some seaweed but the workers do rake it up each day - it’s not bad though. We tried all the Adult side restaurants & they were all good. The entertainment was lacking but the resort’s entertainment staff was very fun! We would return to this resort!"

"Pool was enjoyable. Staff were warm and friendly. Room was clean "