Pincho Hotels, Lagos

"Excellent location"

"We had an unforgettable stay at Tivoli Resort, thanks to the incredible customer service. I especially want to thank Mariana and Luminita at the guest service desk. During our stay, I had a sudden health issue that required an emergency visit. Since we don’t speak Portuguese, Luminita immediately called multiple hospitals on my behalf, spending over an hour until she found a private hospital in Faro that could see me. She even lent me her personal phone so I could reach my insurance company in Canada. The next day, when I needed a follow-up appointment, Mariana kindly helped me again by contacting the insurance company to make sure everything was approved. Later, when we checked out, we realized there was a mistake on our flight ticket. Mariana patiently contacted the airline and airport until the issue was solved. The service here was beyond exceptional—every staff member we met was professional, patient, and truly guest-oriented. The resort itself is stunning, with the most beautiful views I’ve ever seen at a hotel. The breakfast buffet was excellent, with high-quality food and even champagne to enjoy. We had such a wonderful experience and will definitely come back again. Highly recommended!"

"Close access to the beach and the spectacular cliff walks. Staff were excellent, friendly and helpful. Breakfasts might have benefited from a little more variety but food was good. Access to Lagos was quite easy whether walking or taking car. "

"Great location right next to one of the best beaches in Lagos, foot steps away from the resort and very walkable into old town. Staff were amazing and provided great suggestions. Highly recommend and would stay again. "

"Very clean, housekeeping is good. Some of the in room fixtures could be updated or replaced (leaky dishwasher, old caulking). Our first room had a bunch of wall damage from a leak so we had to request a room change and they were quick to facilitate it. Good service."

"Beautiful hotel in prime spot in the city"

"We had a fantastic family holiday here in September 2025. Great location on the edge of Praia da Rocha and a short walk from Praia do Vau. We love the family friendly atmosphere and accommodating nature of Portugal which made our trip with a 9 month old easier than we expected. The hotel is well styled and gives a sense of luxury the moment you step inside. Our room was perfect with plenty of space for a cot bed and playtime. The room was very quiet apart from a little traffic noise which can’t be controlled. Our bathroom had a bath which was ideal for our baby. All parts of the hotel were thoroughly cleaned by the lovely hotel staff. The hotel pool is small but perfectly adequate for a relaxing dip to cool down, and with the beaches close by, it was never too crowded. We had a great time and believe the whole experience was great value! Special thanks to Vivian on front desk for being so lovely with our daughter! Would definitely recommend a stay here and we would certainly go back!"

"Great hotel. Lots of selection at Breakfast. Very Clean rooms and general area. We did not stay at the pool but it looked very nice. I think the staff made this place. Miguel at the front desk gave us such great food recommendations and was very passionate which was nice to see. Also Mayana at breakfast was so sweet and helped us with a care package as we had to leave very early before breakfast started on our last day. The beach was a few minute walk away and was lovely to stay at. "

"We are just back from a stay at this property. Absolutely fabulous. We stay in a one bed suite and it had every kitchen utensil you could imagine as well as a full size fridge and Jo and a combo mircowave , grill and oven. Everything spotless . Situated right on the marina so a few minutes walk to bars and restaurants. There is also a grocery nearby . Pool was busy but no issue with loungers. Very quiet area. Would definetly recommend "