Deluxe Quadruple Room, 2 Queen Beds
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Reviews of Varia Hotel

3 out of 5
Varia Hotel
No 5, 30/4 Street, Duong Dong, Phu Quoc, Kien Giang

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Sang, owner was very friendly and assist all my needs like transportation, room service and upgrade my room to a bigger room as needed. Will come back here next time.
Stayed 3 nights in Apr 2023

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I paid a little more to get a bigger room & it was spacious. Decor was ok, but it feels like it needs a light refurb really. Every time we used the lift there was laundry in there. And the lift was under repair.on 1 occasion. Only stayed 1 night as I could smell something from the aircon unit, couldn't be sure wether it was fumes from road or not, but didn't seem healthy to me
Stayed 1 night in Mar 2023

2/10 Terrible

Son

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel to stayed. Small and dirty. Staffing not friendly and helpful. Do not staying here. Check any room beforehand.
Stayed 2 nights in Nov 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough
The first room we were given was dirty and had a big pool of water next to the bed that had accumulated from the dripping air conditioning. We requested and received a different room, which was larger but still in poor repair. Some places were missing plaster and appeared to be molding. We left for the evening and when we returned to sleep we noticed the bedding was dirty and stained. We asked for new bedding from the desk attendant and were told that all the employees had left for the day. The attendant finally agreeed to change the bedding himself. He pullled off all the covers to reveal food debris and ants. Finally, the drains didn't work properly so I was standing in water when trying to shower. Only upside is that the hotel is near the night market.
Stayed 1 night in Sep 2022

10/10 Excellent

Kelly

Stayed 1 night in Feb 2022

10/10 Excellent

Hew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hien Phan on 3 Feb 2020
Thank you so much for your kind review. We are so delighted to know that you're happy with your experience during your stay in Phu Quoc. We're looking forward to welcoming you again in the near future.

4/10 Poor

ARIELLA

Travelled with group
Disliked: Cleanliness, staff & service
Could be better
The room wasn't very clean. Shower drain was broken. Ants everywhere. No one spoke English. Location was nice next to a night market.
Stayed 3 nights in Dec 2019
Response from Hien on 11 Jan 2020
Dear Ariella, Thank you so much for chose Varia Hotel for your stay in Phu Quoc. Please accept our sincere apology that our services couldn't meet your expectations. We are working on the issues that you mentioned in your reviews to make sure that every one of our beloved guests will have the best experience during their stay.

8/10 Good

Chung

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place for staying. Staffs are willing to help whenever you need.
Stayed 1 night in Nov 2019
Response from Hien Phan on 23 Nov 2019
Thank you very much for your wonderful feedback. We're looking forward to greeting you again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,clean and affordable hotel
It was an enjoyable & affordable stay for its convenient location.(super near to night market and eating places) Staff were great with good attitude to provide helpful information. Clean room. The young owner was very kind and fluent in English which made our trip easier.
Stayed 4 nights in Nov 2019
Response from Hien Phan on 13 Nov 2019
Thank you so much for your awesome feedback. We are very delighted that you had a great experience in Phu Quoc and would love to greet you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and hotel is well located In central part of town
Stayed 1 night in Nov 2019
Response from Hien on 7 Nov 2019
Thank you very much for your stay with us. We're delighted to see that you are happy with your experience and would love to greet you again at Varia Hotel.

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from Hien on 7 Nov 2019
Thank you very much for choosing us at your stay in Phu Quoc. We're trying our very best to bring the most memorable experience to our guests. We would love to welcome you again at Varia Hotel.

8/10 Good

NhungDo, Ho Chi Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is located right next to Phu Quoc Night Market. There are a restaurants and street food around the corner. The staffs, front desk receptionist, was super super nice and friendly. He will call taxi for you if you are struggling with transportation. He also gives many great suggestions about places to eat.
Stayed 2 nights in Sep 2019
Response from Hien Phan on 2 Oct 2019
Thank you so much for your wonderful review. We are working our best every day to bring the best experience for our guests. We trufully hope to greet you again at Varia Hotel. Hope you'll have a beautiful day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean but a little bit smell at the reception. Good location just right next to the night market
Stayed 1 night in Sep 2019
Response from Hien on 24 Sept 2019
Thank you so much for your review. We will make sure to bring the best experience to our guests and looking forward to welcoming you again.

10/10 Excellent

Angela, Malaysia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very very strategic, right next to the night market. Very new hotel, even tho the room was small and cute, but it has all the facilities we need. Staff were very friendly and helpful. Motorbike rental and airport was also available at a very good price. Triple thumbs up and highly recommended.
Stayed 3 nights in Jun 2019
Response from Hien on 27 June 2019
Dear Angela, thank you so much for your amazing detailed review. We are delighted that you love your experience and would love to welcome you again in Phu Quoc.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great accessibility
Stayed 2 nights in Jun 2019
Response from Hien on 27 June 2019
Hello Mr. Derek, thank you so much for you kind review. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

IHNSOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
야시장 입구에 있어서 편리하다
Stayed 1 night in Jul 2022

2/10 Terrible

SIYOUNG

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
역대급 최악! 불친절한 인포는 기본이고 룸상태도 여관수준 괜찮은건 위치뿌
Stayed 2 nights in Jul 2022

4/10 Poor

SUJEONG

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

ting wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離夜市非常近很棒
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ナイトマーケットのすぐ隣のホテルです。 立地は最高です。 とても清潔でスタッフもとても親切です。
Stayed 1 night in Mar 2020
Response from Hien Phan on 22 Mar 2020
Dear our beloved guest, We are so delighted to know that you are happy with your stay with us. We're looking forward to welcoming you in the future. Thank you very much.

10/10 Excellent

SEUNGPYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
학생 또는 새벽 비행기를 위한 최고의 호텔
생각나는대로 적음. - 35000원의 가성비 최고의 호텔. - 방은 작지만 일본 15만원 짜리 호텔보단 넓음. - 화장실도 이정도면 넓고 깔끔. - 위치 최고. 즈엉동 야시장까지 걸어서 20초 - 엘리베이터 있음. 'G층'이 로비임. - 프론트는 그나마 영어 조금 함. - 입구 자동문이 아님. 프론트에서 열어줌. - 결혼증명서 필요하다는데 그런거 없어도 됨. - 환전 서비스는 없음. - 객실 내 커피포트, 냉장고 있음. - 화장실에 기본용품 무료.
Stayed 1 night in Feb 2020
Response from Hien Phan on 3 Feb 2020
한승표님께, 푸 쿠옥에 머무는 동안 Varia Hotel을 선택해 주셔서 감사합니다. 시간을내어 의견을 공유하고 의견을 보내 주셔서 감사합니다. 우리는 당신이 머무는 동안 기분이 좋아서 너무 행복합니다. 우리는 당신이 와서 곧 다시 방문하기를 정말로 바랍니다. 다시 한번 감사 드리며 앞으로도 멋진 휴가를 보내시기 바랍니다.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
極佳的位置，就在夜市旁
就在夜市旁邊，極佳的位置，推薦晚機來到富國島的旅客，checkin後可立刻下樓吃喝按摩 ，推薦附近的按摩店：NgoeAnh Spa。房間很新很乾淨，就算在大街旁也隔音超好完全聽不到外面的聲音
Stayed 1 night in Nov 2019
Response from Hien Phan on 3 Dec 2019
Thank you so much for your wonderful review. We're so happy that you had a great experience in our hotel and in Phu Quoc. We sincerely hope to welcome you again in the near future. 非常感谢您的精彩评论。 我们很高兴您在我们的酒店和富国岛拥有丰富的经验。 我们真诚的希望在不久的将来再次欢迎您。

6/10 Okay

Felix

Disliked: Staff & service
Great location, poor service
I asked for airport pickup and got reply from hotel saying ok. When I arrived at the aiport they did not come, so I toke a taxi myself. Arrived at hotel, I told them there was no pickup as promised, the only reply I got was a smile from the staff, turns out they dont speak really little English. They were also not able to check us in until another staff came. Room is small but new, great location right next to night market.
Stayed 1 night in Jul 2019
Response from Hien Phan on 26 July 2019
Dear Mr. Felix, Thank you so much for your review of your recent stay at our hotel. We are so sorry about your airport pick-up experience, our staff was failed to follow the timeline of your flight due to the flight's delay, we are working on this problem to prevent it from happening in the future. Once again, thank you for choosing us as your stay in Phu Quoc and it would be our pleasure to welcome you again. Kind regards, Hien Phan, Manager.