Dear Jesus, It's rewarding to hear your perspective on our hotel, and we are delighted to read you consider Hampton Inn & Suites Phoenix Downtown a very good option for those looking to stay downtown. We are truly fortunate to be situated where we are, being in the heart of Downtown Phoenix and close to the Phoenix Convention Center, Chase Field, and more, and we are pleased to know you appreciate the convenience of our great location. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we're excited to have you back for another 5-star experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Jillian, Thank you for reviewing your stay at the Hampton Inn & Suites Phoenix Downtown. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and leaving us a 5-star rating, Jennifer! Our prime location in Phoenix is an outstanding feature of our hotel, and we are delighted to know our convenient location was a highlight of your visit, too. As we strive to deliver exceptional service to our guests, it's rewarding to hear that our customer service left a positive impression on you. Your complete satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back many more times in the future. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the 5-star review, Eileen! It's a pleasure to read about your perception of our hotel, and we are delighted to hear that you had a positive impression of our establishment and found our property beautiful. We hope your stay was comfortable and you had easy access to everything you needed. It was great having you as a guest recently, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. We sincerely appreciate your business and your feedback. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Julienne, We are delighted to read your glowing review of our hotel - thanks so much for sharing your wonderful experience at Hampton Inn & Suites Phoenix Downtown with us and others! It's a pleasure to hear you loved our convenient location that puts you close to the Phoenix Convention Center and a great selection of restaurants, and we are happy to know you appreciated our high cleanliness standards and the friendliness of our staff. Your satisfaction is what drives us, and we can't wait to see you again soon for another enjoyable experience at our hotel in Phoenix. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the great review! We love to hear that the staff were great and that you enjoyed the entirety of your stay! We can't wait to have you back as a guest! Hope to see you again soon!

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you so much for the feedback! We are glad to hear that you had a nice and clean stay with us! Hope to see you again next time you visit Downtown Phoenix!

Thanks for staying with us and sharing your feedback! What could we do to get that 5 out of 5 for next time you stay with us?

We are so glad to hear that you enjoyed your stay with us! Glad that Juan could provide an exceptional welcome upon arrival! We can't wait to see you next time your travels bring you to Downtown Phoenix! Thanks for staying with us!!! :)

Many thanks for the 5-star review, Reid! We appreciate you staying at Hampton Inn & Suites Phoenix Downtown and are pleased to hear that you had a positive impression of our accommodations, cleanliness standards, and friendly service. Your complete satisfaction is our greatest accomplishment, and we hope to exceed your expectations each time you choose us. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for the positive rating, Dadisi! We appreciate you staying with us at Hampton Inn & Suites Phoenix Downtown and are grateful you took the time to review us. We hope your stay was relaxing and you had a good night's sleep at our property. We regret to read about your displeasure with the lack of a self-parking facility. We understand your concern and apologize for any inconvenience caused. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are other parking options in the downtown area for our guests to decide which works best for them, and we'd be glad to work them out for you - please feel free to contact the front desk for assistance. We hope this aspect of your stay did not take away from the overall experience too much. We look forward to hosting you again when travels bring you back our way. Thank you for choosing us. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for giving us a positive review of our hotel, Nate! We appreciate your choice to stay at Hampton Inn & Suites Phoenix Downtown and are delighted to hear that you loved your time with us. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next stay even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

We are glad to hear you enjoyed your stay and loved how close we are to everything downtown! Hope to see you again soon!

Thanks for the 5 out of 5! Glad to hear you had a great stay with us! Hope to see you again soon!

We are so glad to hear that you loved your stay. Unfortunately, we do not have a shuttle service to and from the airport. We highly recommend Ubers or taxis, or even the Light Rail! Thank you so much for staying with us and hopefully we will see you again soon!

Dear Debra, Thank you for reviewing your recent stay at the Hampton Inn & Suites Phoenix Downtown and awarding us a 5/5 rating. We are grateful for your support and happy to hear you had a pleasant stay with us. We are glad our location complemented your travel plans, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing to stay with us on this trip. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Annette, Thank you for making Hampton Inn & Suites Phoenix Downtown your hotel of choice on this journey. We appreciate you providing insights into your stay and are delighted you had a 5-star experience with us. Thank you for recognizing our great location in Phoenix. We are glad that our location was perfect for you in relation to the Footprint Center and Chase Field, and we hope you enjoyed exploring the local dining options from our conveniently located hotel. We are happy we met your expectations on this visit and hope to see you again soon for another satisfying stay in the heart of Downtown Phoenix. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Many thanks for your recent stay and for sharing your 5-star experience at Hampton Inn & Suites Phoenix Downtown with us and others, Enrique! We are always pleased to receive feedback from our guests in relation to their visits, and it's most rewarding to hear that you consider our hotel a great-value property - thanks so much for your kind words and endorsement! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another wonderful experience at our hotel in Phoenix. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear David, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your lodging needs on this trip. We are incredibly grateful that you took the time out of your busy schedule to rate us and are happy to know that you had a positive overall experience at our hotel. It's a pleasure to read that you appreciated our clean location, and we thank you for giving prospective guests who may be reading the comments handy information about the location of self-parking facilities. We are constantly striving to deliver exceptional guest experiences, and we are glad we were able to meet your expectations on this visit. If there's anything we can do to make your next stay even better, please do not hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to welcoming you back soon and hope to share a 5-star experience during your next stay. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear guest, Many thanks for the 5-star rating - it's much appreciated! We are grateful for the opportunity to serve you and are pleased to hear that our prime location complemented your travel plans. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another pleasant and convenient stay. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the lovely review, Anup! Your kind words about your recent stay at Hampton Inn & Suites Phoenix Downtown brighten our day! We're delighted you enjoyed your stay with us and appreciated our excellent location and customer-friendly services. We are committed to providing exceptional service geared toward our guests' comfort and satisfaction, and it's gratifying to know that we hit the mark for you. Your satisfaction is our greatest accomplishment, and we eagerly anticipate your return for another wonderful experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thanks for the great review! We always love to hear guests enjoying our hotel! Hope to see you again soon!

Thanks so much Mike! We are glad to hear that you had a great time here and hope we can see you again in the future!

Hi there, Glad to hear you enjoyed the property! We do indicate on all websites that we only have valet parking. Unfortunately, due to our location in downtown providing complimentary parking is not an option for us. We do constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Thank you again for sharing your feedback. Hope to see you next time here in Downtown Phoenix!

Dear John, Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and leaving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear that you appreciated our hotel's convenient location in the heart of Downtown Phoenix, the room size, and the helpful staff, and we thank you for your endorsement of our fitness center and complimentary breakfast offering. We strive to ensure your comfort and satisfaction throughout your stay, so we are sorry we fell short in some aspects. We are committed to continuous improvement and assure you that we have noted all your comments to make improvements for the future. Our maintenance team has also been alerted to your feedback regarding hot water availability so they can run the appropriate checks. For future reference, please know that our front desk is always available to assist you, so kindly do not hesitate to reach out for issues like a lack of consistent hot water supply, which will enable them to address your concern promptly. We are grateful that you'll consider us again, and we hope to provide you with an improved stay upon your return. Thank you for your business and your insights. We appreciate both.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for the 5-star review, Sandra! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown. We understand that the vibe of Downtown Phoenix can change throughout the day, especially with the ebb and flow of students. However, we are committed to creating a pleasant, friendly, and vibrant atmosphere for our guests to make sure every guest feels comfortable, happy, and welcomed inside our hotel. We hope this was the case for you on this visit. We look forward to hosting you again when travels bring you back our way. Thank you for choosing us. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thanks for staying with us! We are glad to hear you had a great stay with us! Hope to see you next time your travels bring you to Downtown Phoenix!

Many thanks for making Hampton Inn & Suites Phoenix Downtown your preferred choice for accommodation on this journey, Claudia! We appreciate your endorsement of our hotel and hope you had an exceptional stay with us. We eagerly await your next visit and the chance to exceed your expectations again. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Many thanks for the 5-star review, Michelle - it made our day! We work hard to meet our guests' expectations, and it always feels great when our efforts are noticed and acknowledged. We are happy to hear that you appreciated our clean and updated facilities and the hotel's convenient location, and we hope you enjoyed exploring the local shopping and dining scene from our great location in the heart of Downtown Phoenix. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Juan, Thanks so much for reviewing your recent stay at Hampton Inn & Suites Phoenix Downtown and giving us a perfect 5/5 rating! We are pleased to know you had a positive impression of our accommodations and hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we eagerly anticipate your return for another enjoyable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thanks for the feedback! Glad to hear you had a good stay with us! Hope to see you again!

Thank you for staying with us! Glad to hear you had a wonderful time here at the Hampton Inn Downtown Phoenix. We look forward to seeing you again and giving you another great experience!

Dear Catherine, Thank you for choosing Hampton Inn & Suites Phoenix Downtown and for taking the time to leave us a rating of your recent stay at our hotel. We appreciate your feedback and thank you for awarding us a perfect 5/5 rating. We hope your stay was pleasant and you had a restful night at our hotel. We regret your displeasure with the lack of information about alternative parking arrangements in the downtown area. We do our very best to communicate our valet-parking-only service ahead of time to ensure it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Our front desk is always available to assist you with any information you may need, including providing details about alternative parking arrangements available in the downtown area. Nonetheless, we thank you for raising your concern with us and apologize for any inconvenience caused. We have noted your comments and shared them with our team for consideration. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even more enjoyable experience during your next trip to the area. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for staying with us! Glad to hear you had a great experience! Hope to see you next time your travels bring you to Downtown Phoenix!

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Kelly, We are very disappointed to read about your recent stay. We regret that your stay was not as seamless as it should have been, and we are truly sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We hold ourselves to high cleanliness and customer service standards and assure you that this experience is not up to the quality and standard we usually provide our guests. We will certainly take the time to reflect on your feedback and share all your comments with the relevant teams to consider how we can enhance the guest experience in the future. We appreciate you acknowledging the positive experiences you have had in the bar, and we are happy to hear that our weekend valet staff provided you with the exceptional service we are known for. We will be sure to let the concerned team members know that their hard work and efforts did not go unnoticed. Thank you for staying with us on this journey and bringing these matters to our attention. Once again, we apologize for all the inconvenience caused and hope you'll give us another chance to serve you better and demonstrate the level of service we're truly capable of providing. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear David, Thank you for staying at Hampton Inn & Suites Phoenix Downtown and leaving us a 5 out of 5 rating. We are grateful for your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. While it's nice to know that you appreciated our complimentary breakfast, we truly would have wanted you to have a satisfying breakfast experience at our hotel. We thank you for sharing your candid opinion, and we assure you that we'll take your feedback into account as we strive to improve our product/service for the betterment of the guest experience. We trust that everything else was to your satisfaction, and we look forward to welcoming you back when you return to Phoenix. Thank you for making us your hotel of choice on this journey. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Amanda, Many thanks for your generosity with the rating - it's much appreciated! We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Downtown, and we are happy to hear that you had a great overall experience at our hotel - thank you for supporting our product/service and for sharing the word about us. We are glad that you appreciated the cleanliness standards we maintain at our property, and it's truly gratifying to read that our customer service impressed you. We're dedicated to providing memorable experiences for our valued guests, and your satisfaction lets us know we're on the right track. We do apologize that our parking facility failed to exceed your expectations. We understand that when traveling to a Hampton-branded hotel, you expect a choice of parking options. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are several other parking options in the downtown area for our guests to decide which works best for them. We sincerely hope this aspect of your visit did not detract from the overall experience too much. We look forward to seeing you again when travels bring you back our way. Thank you for staying with us on this journey. We appreciate your business and your feedback greatly.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Michael, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay and for awarding us a perfect rating. At our hotel, we always strive to treat our customers with the utmost respect and hospitality and aim to provide friendly, helpful service to our guests, and we're gratified that your visit was no exception. We'll be sure to share your positive feedback with our team, who work hard to create positive experiences for all our guests. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for your feedback. We are very sorry our service did not meet your expectations, as we always pride ourselves on excellent customer service. Would you mind letting us know a little more detail as to how we can make it a 10/10 on your next visit?

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for the 5 out of 5 rating, Cassi - it's greatly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing Hampton Inn & Suites Phoenix Downtown for your accommodation on this trip and look forward to welcoming you back soon for another positive experience. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Lesley, Thank you for choosing to stay at Hampton Inn & Suites Phoenix Downtown and leaving us a 5-star review. We are glad that you liked our on-site restaurant and bar and appreciated our breakfast offering, and it's great to know that our convenient location was perfect for you. However, it's regrettable to read that our housekeeping failed to exceed your expectations. We are genuinely sorry about the issues you describe with the toilet paper roll and pillowcase and apologize for the oversight. We thank you for bringing these matters to our attention and rest assured that we will address them with our housekeeping team and take steps to ensure that such oversights do not occur in the future. We are pleased to hear that our front desk staff provided you with two rolls, which sufficed your needs for your stay, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Marcos, It is always a pleasure to receive positive feedback, and we are pleased to hear that you like our downtown hotel for its location and cleanliness standards - thanks for the endorsement! We also hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us exceed your expectations and share a 5-star experience with you on your next stay. We appreciate you choosing Hampton Inn & Suites Phoenix Downtown for your lodging needs on this trip and hope to remain your accommodation of choice here for future visits, too. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Slava, Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated. We are pleased to hear that you liked our downtown hotel and hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hampton Inn & Suites Phoenix Downtown many more times in the future. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Lexie, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Downtown. We are pleased to know you had a positive overall experience at our hotel. We are happy to hear that you enjoyed our convenient location and appreciated the bottled water offered upon request, and we thank you for giving prospective guests who may be reading the comments relevant information about our parking service. We do our very best to communicate our valet-parking-only service ahead of time to ensure it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are several other parking options in the downtown area for our guests to decide which works best for them. Thank you for staying with us on this journey and for sharing your valuable thoughts with us. We look forward to welcoming you back soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown