Dear Craig, Thank you for sharing your feedback with us. While we're pleased to read that you found the bed comfortable, we apologize for any inconvenience caused by the condition of the appliances, light fixtures, and shower curtain rods in your room. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Aurora, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to see your high rating and are also grateful for your detailed comments. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management

Dear Ester, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Thank you for choosing to stay with us. We have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests.We would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

Dear Tamara, Thank you for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Hello Carmen,Thank you, your feedback is greatly appreciated.

Thank you we really appreciate your feedback.

Dear Michelle, Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed most aspects of your stay. However, we are sorry to hear that there were issues with your room and breakfast that did not meet your expectations. We apologize for any inconvenience caused and have shared your feedback with our staff. We value your input and appreciate your honesty. Please know that this is not the typical experience that we aim to provide to our guests. We hope that you will give us another opportunity to demonstrate our commitment to excellent hospitality.Sincerely,Hotel Management

Dear Drew, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for your disappointment. We hope we have an opportunity to serve you again in the future.Sincerely,Hotel Management

Dear Barbara, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Vanessa, We apologize for the inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness of the room, bedding, and amenities will be addressed promptly with our housekeeping team to ensure improvements. We appreciate you bringing these concerns to our attention and hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Your satisfaction is important to us, and we'll strive to exceed your expectations.Sincerely,Hotel Management

Dear Douglas, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Our team is always here to help you. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management

Dear Robert, Thank you for leaving a review and appreciating our location near the Giants ballpark. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Theresa, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again.Sincerely,Hotel Management

Dear Charlene, Thank you for reviewing our hotel. We are happy that your recent experience with us was pleasant. As you graciously pointed out, our location is ideal with proximity to the Giants Spring Training stadium. However, please accept our apology that our hotel's amenities did not meet your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Jude, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the cleanliness issue is deeply concerning, and we extend our apologies for any inconvenience caused. This does not meet our standards, and we will address the issues internally to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management

Dear Mike, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heating unit not working and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management

Thank you we really appreciate your feedback.

Dear Rich, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodation; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our rooms and the entire hotel very seriously and will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Thank you we really appreciate your feedback.

Dear Muhammad, Thank you for taking the time to share your feedback. Please accept our sincere apologies for failing to provide a more satisfying impression. We are very sorry for any perceived service lapses. This is unacceptable, and not representative of our service standards, and we assure you we will discuss your concerns with our team to ensure a more pleasing atmosphere for all our guests. We hope you will give us another chance to redeem your trust and provide you with the outstanding hospitality you should have received.Sincerely,Hotel Management

Thank you we really appreciate your feedback.

Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention and regret for the inconvenience caused. We are glad to know you loved the room. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Michele, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Terri, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Julie Ann, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and also for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Curtis, We're delighted you found Extended Stay America conveniently located near sports bars! Your positive feedback is much appreciated. We strive to provide a comfortable and well-situated environment for our guests. Should your travels bring you back to the area, we look forward to welcoming you for another enjoyable stay.Sincerely,Hotel Management

Dear Cristabel, We sincerely apologize for the unacceptable conditions you encountered during your stay. It's disheartening to read about the issues with the lingering smell of smoke, stains, and the overall state of the room. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Please be assured that we are taking immediate steps to address and rectify these matters to prevent similar occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance in the future for a much-improved experience.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations regarding cleanliness and pest control. We take these issues seriously and will work closely with our pest control provider and housekeeping department to prevent future problems. Our aim is always to provide a comfortable and hygienic environment for our guests, and we hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

Dear Walter, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management

Dear Natalya, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the absence of any staff at the front desk. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you. Sincerely, Hotel Management

Dear Booker, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. Also, we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

Dear Wayne, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret falling short of your expectations. We take your concerns seriously and will address the issues raised to improve our services. Please be assured that this is not reflective of our standards, and we appreciate your patience. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Jacob, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to review our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Saul, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely, Hotel Management

Dear Natalie, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we are sorry for your concern regarding the cleanliness of our hotel. We will address this matter with our housekeeping associates and pest control provider to ensure proper steps are followed. Your feedback is invaluable in helping us improve. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management

Dear Gary, Thank you for choosing us and for taking the time to leave your comments. Thoughtful and attentive service is a top priority; therefore, we apologize for our staff's unavailability during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Carolyn, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear Cristi, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear John, Thank you for reviewing our hotel. We are glad that you had a pleasant stay overall. However, it is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Daisy, We appreciate you taking the time to share your experience with other travelers of your stay at Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. However, we regret any concerns with your room. We will share your observations with the team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management