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Reviews of Sovanphum Guesthouse

3 out of 5
Sovanphum Guesthouse
#5E0 Street 178, Sangkat Chey Chum Neas, Khan Daun Penh, Phnom Penh

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 8 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Richard Edward

Stayed 6 nights in Dec 2022

6/10 Okay

Verified traveller

Unfortunately our booking wasn't received because their internet was down. The lady was very apologetic and thankfully arranged us a room next door, although not similar to the one we had booked. They offered us free breakfast to compensate and were very friendly.
Stayed 1 night in Jul 2019

6/10 Okay

Ryan

Disliked: Property conditions & facilities, room comfort
Not worth it.
Stayed here for 3 nights. Bathroom door was broken, literally off the hinges, so that didn't shut which is obnoxious when you have guests. Why they put me in the room or didn't fix it beforehand baffles me. Bed was hard, low lighting in the room, A/C worked but wasn't very good. I didn't mind I was on the top floor, but yea, no elevator if you have lots of luggage and there are many stairs. Wi-fi worked well enough for my online work. Workers apologized as I checked out about the door, but overall, I wouldn't stay here again.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Run by locals, cheap, no nonsense. A great place to stay in PP
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was good except.... the noise. Bring some earplugs or noise canceling headphones. The noise from traffic and people in the streets is quite loud. There is also a 5 story bar complex in the adjoining building that blasts music from 4p until late.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner went all the way to make happy Good cheap food. Good location
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay for budget travellers
Great location close to the river and attractions. Extremely friendly and welcoming owner who is very interesting to talk to. Great breakfasts and delicious coffee. Rooms were comfortable but looked like a few places were missed when cleaning (eg. walls, ceilings, windows).
Stayed 1 night in Jun 2018

6/10 Okay

Rob , Canadan

Liked: Staff & service
Close to Riverwalk
This family run guest house / hotel is quite and in central location. Rooms are simple. Although I never made complaint as out most of the time, there seemed to be little cleaning done, the toilet seat was broken, and the TV was old with poor picture quality. There was however air conditioning, hot water with good pressure, and the room was comfortable enough. There are a couple of nice river view bars 20 meters away with happy hour 4:00-7:30.
Stayed 3 nights in Jan 2018

8/10 Good

Nezir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was forwarded to another hotel,it was ok
As some people mentioned before I also was transferred to another hotel around the corner on river side. Must admit that hotel was okay, clean, good view from 3 floor restaurant, service stuff are pretty ok, only problem I had was with internet. I was on 3th floor and neither options I had 3 was not working, so if you really need internet this is not place for you. I think place called Tonla Khmer restaurant and guesthouse.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not recommended
I was booked my room with full board but they said that I have room only. Also they did not give me daily bottled water as promised in your website. Girls at the reception did not speak english at all.
Stayed 7 nights in Dec 2017
Response from Sophya on 6 Jan 2018
Thank you for review. We always welcome the guests with cold water on the day that the guest check in. The next day you can ask us we will give you without charge. We don't put in the room because we don't want to go to the guests'room without permission. When you give a review, you should mention your name and what kind of the room that you stayed. The price of the room is not included the board.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Good
Staff here were friend and helpful. Unfortunately I arrived to a different room than I had booked - a twin with 2 single beds. I'm very tall so I book double rooms for a reason. Nothing else was available so I was offered free breakfast and a room move when one was available in 3 days. Fair enough I guess. Sadly the room was pretty awful. Sheets seeemed dirty and were definitely threadbare with holes. Power points didn't work and were pulled out of the walls. Air conditioning worked somewhat but was held together with masking tape. Plus he room was on the top floor. I'm generally OK with no lifts at this price, but the last set of stairs was pretty much a metal ladder. The cleaners clearly don't venture up there unless they have to as there was a large cockroach on the stairs for 2 days. The door handle was partly broken and the door didn't fit in the door frame properly making the room very difficult to lock, and the sink drain was a loose open-ended pipe into the shower/bathroom drain. I moved asap to a local backpackers which was the same price but actually bearable.
Power points
Holes in sheets
Dirty sheets
Air conditioner

6/10 Okay

Verified traveller

Didn't stay. Booking problem
Although when we got there they were fully booked despite our prepaid room, the son was very quick to get us into a friend's hotel around the corner. Given average review but didn't see a room. *a note aside, if you're planning on travelling from here to Siem Riep by ferry it's cheaper to go with an agent than book direct at the dock and don't pay for a $5 tuk tuk at other end as it's a scam and they refuse to take you to hotel unless you book a tour around angkor Wat for a ridiculous price or give them more money if not!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we wanted
Very nice hotel, in the centre of town. The room was large and clean with a comfortable bed. The shower had plenty of hot water and the toilet flushed. All excellent for the price. Phnom Penh is a busy, noisy town so it was not quiet at night but for us, that was not a problem.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location
Second stay and will come back again. The owner is lovely.

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner spoke wonderful English. She booked us in her guesthouse next door called the precious guesthouse. Room was modern and very clean has an elevator as well. Breakfast wasn't included but was cheaper than most places around. Close to walkway along the river and tonnes of good restaurants and bars. Highly recommended.

6/10 Okay

alan, england

Liked: Cleanliness, staff & service
Good value
Building work is going on next door so its a bit noisy in the day. The room is comfortable but tired. The balcony is large but cluttered. Staff and food are great. Can't knock it for the price

10/10 Excellent

Ferrald

Liked: Cleanliness, staff & service, amenities
Prima verblijf
Stayed 1 night in Oct 2023

2/10 Terrible

GEORGES

Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

バルコニーがない部屋を予約したら窓がない階段横の部屋でした。１階のレストランはリーズナブルでカンボジア料理を食べれます果物の盛り合わせも美味しいです。周辺は飲食店が多いので深夜１時頃まで騒がしいです。
Stayed 1 night in Dec 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel direkt an der Riverside
Kleines sauberes Zimmer. Diverse Sehenswürdigkeiten zu Fuß erreichbar. Freundliches Personal das steht's bei Fragen weiterhilft.
Stayed 3 nights in Nov 2017

8/10 Good

Jae Hwan

Liked: Staff & service, property conditions & facilities
가격대비 만족
발코니 추천노 굉장히 소음이심함

4/10 Poor

Astrid, Stuttgart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ohne Rücksprache Unterbringung in einem anderen GH
Bei Ankunft wurde ich gleich ins Bright Lotus Guesthouse "verfrachtet". Eine Info warum und ob für die ganze Dauer des Aufenthaltes erfolgte nicht. Der gebuchte Balkon mit Flussblick war in dem Zimmer nicht direkt möglich. Das Zimmer im Bright Lotus Guesthouse war aber prima: mit AC, Safe, Kühlschrank und Warmwasser - allerdings steile und schmale Treppen über 5 Stockwerke (nichts für Leute mit Problemen beim Treppensteigen).