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Reviews of Riverside Backpackers

2 out of 5
Riverside Backpackers
#17 St. 144, Riverside, Phnom Penh

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 11 out of 40 reviews" "
Rating 4 - Poor. 5 out of 40 reviews" "
Rating 2 - Terrible. 3 out of 40 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

2.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not the room i paid for dirty toilet had toilet paper in trash from other occupant no towels or amenities and came back at 2:15 and no one at the reception had to wait until 4;30 everything was padlocked in case of fire no one could have gotten out should be removed from expedia
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignored by the staff. Musty and dirty smell in hall ways. No window in room just a curtain pretending to be a window. Toilet was missing the top. Bathroom super hot. Wouldn’t come back or recommend to anyone
Stayed 2 nights in Jan 2019

6/10 Okay

MEM, Ontario Canada

Liked: Cleanliness, property conditions & facilities
Good Budget Option. Good location
I booked for 2 nights ( private room with fan / shared bathroom, ) & extended for 3rd night through Expedia - cheaper than booking directly at hostel. Room a bit stuffy but OK if you leave door open with fan on for awhile before turning in for the night. Great location - not far from bus stop, half a block to river& lovely wide river walk park, Lots of good eating options close by , walking distance to Royal Palace / Silver Pagoda, shopping , spas , market etc. Loved Phnom Penn. Light Aerobics group at sunset on river walk at end of street. Fun to watch or join in. ‘MUST Do’ tours - Killing Fields of Choeung Ek. &. Prison museum of Genocidal Crimes.
Stayed 1 night in Feb 2018

4/10 Poor

hiromi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet connection is not good. Often stops and have to reconnet.
Stayed 2 nights in Oct 2017
All internet equipment has been upgraded; new routers, switches, internet service provider - everything. Issue seemed to be a faulty switch mainly.

10/10 Excellent

TEZ, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GENUINE STAFF!GREAT LOCATION!
THE STAFF ARE REALLY KIND AND CONSIDERATE.THEIR ENGLISH IS VERY GOOD.THE ROOMS DO THE JOB AND ARE CLEAN.THE FOOD AND DRINKS ARE REASONABLY PRICED.THE PLACE IS CLOSE TO THE POPULAR PLACES.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst room I've ever stayed in
We got the double room at the end of the corridor called R3. When we first got there the door had been open and it seemed alright. But there was no ventilation whatsoever in the room (no window either). With the door closed the air was stagnant and very humid and everything in there became moist. The worst part though was the very strong smell of mold. It smelled SO bad that every time we came back into the room we would gag a little bit. In the evening the shared bathroom smelled very moldy as well, but in the morning when they had clean it and sprayed with something it smelled fine. I don't know if we were unlucky with that room, maybe the others are better if they have some kind of ventilation. But we got out of there as soon as possible in the morning and moved to another hotel. I have never been in a room that smells this disgusting. When the manager is not there the staff are sleeping and not taking food orders, which they were suppose to serve all day long.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for travel
Very convenient location, near local market (Phsar Kandal), many restaurants nearby, easy to gonotjer place.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
There is no window in the rooms without balcony! The room was clean and quiet.

2/10 Terrible

D, Glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hostel, but not very helpful
Arrived at the hotel, greeted by friendly Australian owner. Once room was made up, we were given access but the room was damp with very stagnant air. You could smell the mold and the whole room, bedding, pillows etc was damp. Asked for a change of room as my partner has a chest infection, was told there was no rooms spare (despite being more available to book online) We had no choice but to check out again and pay for somewhere else. We were scheduled for 2 nights, literally only left our bags in the room for a couple of hours. Owner apologised that he couldn't be more helpful and said goodbye. Didn't get a refund on the second night (despite their 24 hour cancellation policy) Stayed across at the new hotel opposite, very comfortable, very clean and very friendly.

6/10 Okay

Nicholas

Disliked: Cleanliness, property conditions & facilities
Ok for backpackers. Check wifi is working first.
All was ok, except wifi wasn't working at all for the night we stayed which really didn't help two backpackers that were planning on using the night to plan their next couple of days in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap basic rooms, good for backpackers
Cheap basic rooms, good for backpackers By the river and easy distance to S21 and killing fields via tuk tuk

6/10 Okay

Matthew

Liked: Staff & service
Average hostel stay
The location was good, but the stay was just ok. Our bathroom shower and door were both broken, lots of noises at night. A/c was good, wifi was poor. The room was clean and spacious. Overall, what I guess we expected for the price.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and basic rooms, great for backpackers
Bed, fan, small set of shelves and a comfortable sofa in the room. Shared wc/shower and a communal bar/hangout area.

10/10 Excellent

TrinadhaRao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean.
Accommodation is good. Tour bookings and other things are expensive if you do from here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location & friendly staff
The hostel is located in a great area where you can easily walk to the waterfront and explore Phnom Penh. The hostel bar & common area had a great vibe with people hanging out & watching sports. I enjoyed the cheap beer and complimentary bar nuts to munch on. We stayed in the double room downstairs which had working AC & was clean but there was a weird smell in the morning and you could hear the music from the bar until around midnight. The room is good value and perfect if you want your own space in a social hostel atmosphere.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and friendly, everything you need.
Hamish, the owner is so helpful. Our friend got sick and Hamish helped him get to the foreigner hospital. Especially in a foreign country, it's very comforting to receive advice from a seasoned traveller of Cambodia. The staff are friendly, and funny... They love a good joke! Breakfast is also delicious and affordable. I really enjoyed my time at this hostel! Side note, there's no TV in the private rooms, but you should be out exploring anyways =)

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
For a hostel/guesthouse in Phnom Penh, this was a great place to stay, with good value for the money, comfortable beds, and friendly helpful staff.

8/10 Good

Sabena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phom phen stay
Nice room, good value with air con!

6/10 Okay

Bryce

8/10 Good

Jessica

Liked: Property conditions & facilities
Can't complain! The place was pretty basic but as all I was looking for was a bed to sleep in, it met all my needs. The staff were friendly and the beds were reasonably comfortable.

10/10 Excellent

Sarah, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing environment with fun and friendly staff. Our room was nice and clean. Would stay here again.

10/10 Excellent

Dean, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Velkommen
Had a pleasant stay at this backpackers. Staff very friendly & able to book me a bus that picked me out at the front of the hostel. The bar area has a great atmosphere and is a great chill out spot (beer is icy cold!) place is clean with fast wi-fi .. Would stay again !!

6/10 Okay

Mélissa

Liked: Cleanliness
très bien situé mais vieillissant
hôtel très bien situé, personnel sympa mais hôtel vieillissant et humide. Literie pas très confortable. Pas cher donc correct pour le prix.
Stayed 2 nights in Nov 2018

4/10 Poor

Jana, Tübingen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Das einzige was an diesem Hostel gut ist sind die Mitarbeiter. Die Betten waren eklig, mit Haaren und Flecken. Man konnte das Fenster nicht öffnen und es war stickig und muffig. Kakerlaken sind ständig im Zimmer rumspatziert. Das Bad war, naja ok, auser das Handtuch das stank wie wwnn es noch nie gewaschen worden wär. Nie wieder
Stayed 2 nights in Nov 2018

6/10 Okay

Karoline

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good...
We slept in a double room with fan, could literally not breath!! Was so famous and hot, terrible air quality. Will not recommend this place, you can find better places for 1$ more!
Response from Jakob on 26 Nov 2018
Thank you for your feedback. We have now rebuilt that room; built in a bathroom, made ventilation from room to bathroom and from bathroom to outside, and installed an AC.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
例えるなら独房です。
一番安いシングルに一泊しましたが 狭い部屋に窓・TV・ACも有りません。 独房みたいな部屋です。 まあ安いので・・・
Stayed 1 night in Feb 2018

10/10 Excellent

kenji, JAPAN

Liked: Staff & service, room comfort
川の近くのホーム感あるホテル
初めての海外旅行、10代最後の思い出にと思いカンボジアを選びました。 ホテルを選んだきっかけは値段とドミタリーに泊まりたいという思いがあったからです。 まず、ここを選んで正解だったと思います。　 ホテルについたのはチェックイン時間を30分は過ぎたころ、深夜にホテルに入りましたが快く案内してくれました。 案内してくれる人はカンボジア人の若いスタッフでオーナーはデンマーク人の夫婦がやっています。 昼にはホテルの宿泊客やスタッフがロビーの机でいろんな話をして盛り上がっててすごく活気がありワイワイとしています。 ホテル内で朝食を頼めたりビール（1＄）も飲めるので不便はなかったです。 また、コインランドリーが隣にあるのも便利でした。 部屋自体は特に汚いと思うところもなく、バスタオルも何枚か貸し出してくれるので助かりました。 風呂はお湯が出ますが、トイレを使う際は紙は流せないのでゴミ箱に捨てることになります。 スタッフも宿泊客も英語を話せるのでコミュニケーションを取るいい機会だと思います。 またプノンペンに滞在する時は利用しようと考えてます。
Stayed 5 nights in Dec 2017

8/10 Good

Johan

Liked: Staff & service, property conditions & facilities, room comfort
Trevlig personal, och hjälpsamma med allt :) Kommer verkligen tillbaka dit fler gånger. Ända dåliga var att WC inte städades så bra :(

6/10 Okay

Tommy

Liked: Staff & service
Nåja. Nära där man vill vara iallafall.
Inte min typ av hotell alls. Backbackerställe med dyrare ölpriser än 100 meter därifrån med havsutsikt. Trevlig, men något loj personal. saker tog tid. T.o.m. för att vara i kambodja. Stort plus dock för närheten till riverfront och bra mat. Lokal som väststandard.

6/10 Okay

Marcia

There are better ones...
Definitely not what expected. For some reason there are a few good review of this place, giving it a total score of 4/5 in hotels.com so we decided to give it a try, even though the price for a double room with no amenities as tv, freedge, etc was the same as nearby hotels with much more to offer. We booked a private room for 2 with air condition and private toilet. Room was big (no windows), toilet was also big. But there was sand on the bed. And lots of little ants walking all over the place, even the bed! (Not bed bugs, and this ants did not stung us, but where quite annoying) Also air cond made a lot of noise!! So we complained and they brought us some fans (ended paying air condition price for a fan room). Next morning we had to do some urgent paperwork at embassy, and owner said he would address issues and offered us a slightly cheaper room. Double bed, air condition, no windows, no tv, shared bathroom. This room was smaller but ok. No ants (just 2 bees and 1 cockroach) Air cond did no noise, but temperature could not be regulated. Owner later explained that the remote controller had been lost (why didn't he said that before?). No internet at all since midday till we left next morning. Very disappointing as we had to book bus tickets and hotels for our next length of our trip and it. When asked for solution they said go to a restaurant or bar and buy something they will give you wifi password. Only 2 dollars discount when we refused to pay at check out.

8/10 Good

steph, Paris

Hostel un peu vieux mais propre et bien placé.
Hostel un peu vieillissant et sans charme. mais hostel propre.

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

EDUARDO, Rio de Janeiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel Simples e Barato
Hostel bem simples, fica dentro de um bar, não recomendável para muitos dias.

10/10 Excellent

Jhonny, Gothenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply the best
Awesome hostel! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reasonable price, hostel is very clean, location is good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
清潔な宿でした
オーナーは欧米人で、スタッフも英語を話します。日本人の宿泊客はまったく見かけませんでした。 値段を考えると良心的ですが、旅慣れた人向けの宿で、 自分にはあまり向かなかったかもしれない…と思いました。 良かった点： ●掃除が行き届いて清潔 ●メールでの問い合わせの返事が早い ●周辺は欧米人観光客が多いところで、ATM、コンビニ、食事する場所などなんでもある あまり良くなかった点： ●個室を選択。事前に聞いてはいたが、窓のない部屋はやはり圧迫感がある ●周辺の物価が高い