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Reviews of Marritz Hotel

3.5 out of 5
Marritz Hotel
12 Porcupine Road, Perisher Valley, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room type and photos were very different to the room we were given. The room I booked through Expedia looked modern (based on photos) and contained a queen and two single beds. My original booking was for one adult and one child. Based on the bedding configuration for the room I booked, I asked my wife to come for the trip, making a total of two adults and one child (still within the bed / room booked) When we arrived we were given an old room with one queen bed. The staff were extremely helpful and provided us with a foldaway at no charge. Overall, I am disappointed that the room and bedding configuration was different to that displayed online and what I paid for. False advertising.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was fantastic. We woke up to snow outside our window and could walk straight out on to the snow. Was within walking distance to all amenities of Perisher. Great amenities at the hotel for families with a kids playroom, kids club and even a pool. All staff were extremely friendly and helpful, even giving us a guided tour of the property. Inclusion of dinner and breakfast at the hotel was great. We spent very little on food while we were there. Overall, a great place to stay with kids.
Stayed 2 nights in Jul 2019
Response from Simone on 31 July 2019
Thank you for taking the time to provide your positive feedback! The staff are extremely happy, when they are able to assist in making our guests stay an enjoyable one! We look forward to welcoming you back to Marritz Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff really looked after me and my family
The hotel is located quite close to everything of interest at Perisher Valley. The staff made the experience great!! The meals at the restaurant, were to a very high quality. The hotel is beautiful! I recommend upgrading facilities to modernise rooms.
Stayed 2 nights in Aug 2018
Response from Simone on 10 Sept 2018
Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay at Marritz Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with the best staff
Great location with outstanding staff. They were welcoming from the first minute we arrived
Stayed 3 nights in Aug 2018
Response from Simone on 15 Aug 2018
We are glad that you enjoyed your stay with us at Marritz Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
Fantastic hotel on the ski slope. I loved my stay. Convenient location, great service, beautiful view to the ski slope and also nice meal! The room is dated but spacious and clean, that is all we need
Stayed 2 nights in Aug 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, luxury snow accommodation
Very well run hotel. Staff go out of their way to help in every way possible. (Understandably) it's a bit pricey, staying on the snow certainly isn't cheap. The 3 course meals in the restaurant can be a little slow at times but all the food is delicious. The location is great, very close to everything. I will be staying here again.
Stayed 2 nights in Jul 2017
Hi Paul, Thank you for choosing to stay at Marritz Hotel - we appreciate your positive feedback! We are always happy to hear that we have met our guests expectations for their snow holiday. Glad to hear that you enjoyed your meals regardless of the delay - thankfully this issue has now been rectified. We look forward to hosting you in the future! Kind regards, Simone and Team

10/10 Excellent

Laura, Wyoming NSW

Liked: Cleanliness, staff & service, room comfort
110% recommend staying here
Amazing location and all staff were so friendly!
Response from General Manager on 27 Oct 2016
Hi Laura, Thank you for your positive feedback! We look forward to having you stay at Marritz Hotel in the future. Kind regards, Simone

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, great food and atmosphere
Great experience. Great location. Helpful and welcoming staff
Response from Simone on 23 Aug 2016
Hi Steven, Thank you for choosing to stay at Marritz Hotel and we appreciate your positive feedback! We are always happy to hear that we have met our guests expectations for their snow holiday. Kind regards, Simone

10/10 Excellent

Andrew, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Dated but spotless.; Value: Fantastic Meals!; Service: Remarkable, Outstanding service..; Cleanliness: Very well presented;

10/10 Excellent

Milan, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, conveniently beautiful; Value: Expensive; Service: Professional, Friendly; Cleanliness: Spotless;

10/10 Excellent

James, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Service: Good service.; Cleanliness: Well presented.; Excellent restaurant, well priced, and a good wine list

10/10 Excellent

Nigel, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic helpful staff

10/10 Excellent

leighton, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Immaculate, Beautiful; so close to all the hotspots

10/10 Excellent

jordan, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: the pool was not warm; Value: Pricey; Service: Go the extra mile;

10/10 Excellent

Darren, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Bargain; Service: Go the extra mile; Cleanliness: Beautiful;

8/10 Good

Sasha, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities