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Reviews of Welcome Plaza Hotel

3 out of 5
Welcome Plaza Hotel
213 Pattaya 2nd Road, Pattaya, Chonburi

Reviews

6.0
Rating 10 - Excellent. 41 out of 421 reviews" "
Rating 8 - Good. 99 out of 421 reviews" "
Rating 6 - Okay. 133 out of 421 reviews" "
Rating 4 - Poor. 81 out of 421 reviews" "
Rating 2 - Terrible. 67 out of 421 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Stayed 3 nights in Aug 2023

8/10 Good

yee yat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Money value. First class swimming pool.
Stayed 5 nights in Jun 2023

6/10 Okay

Scott

Liked: Staff & service
Average quality hotel
I usually stay at another similar hotel next door, but thought I would try this one for a few days. Nice size room but very sparsely furnished. But found ladies hair all over it, so it had not been cleaned thoroughly. Shower pressure was awful and had to ask for the shower head to be replaced. It was mounted at chest height, so had to crouch to get under it to wash my hair. Mattress was lumpy. No kettle or hair dryer in the room. On the plus side, there is a nice swimming pool, internet speed was excellent and staff very friendly. The price was reasonable for a hotel in a good location and included breakfast, although the selection was very basic. Whilst I would not rule out staying there again, I would prefer to stay at the other hotel, which has been my favourite for over ten years.
Stayed 3 nights in Feb 2020
Response from Benya Company Limited on 28 Feb 2020
Dear Mr Scott, First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. Thank you for taking the time to write us a review of your recent stay in our hotel. Your feedback is extremely valuable to us. Regarding the breakfast, no kettle and no dryer issue we will look into this issue to ensure this doesn’t happen again.” Sincerely, Benya Reservations Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya 28 Feb 2020

4/10 Poor

Ming

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Benya Company Limited on 28 Feb 2020
Dear Ming, First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya and thank you for rating us. Your feedback helps us get better. Sincerely, Benya Reservations Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya 28 Feb 2020

2/10 Terrible

Wasantha Gunarathna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Benya Company Limited on 28 Feb 2020
Dear Ms Wasantha, First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya and thank you for rating us. Your feedback helps us get better. Sincerely, Benya Reservations Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya 28 Feb 2020

4/10 Poor

James

Liked: Room comfort
Disliked: Property conditions & facilities
This hotel is aging badly. Breakfast was the worst I have every experienced in any hotel anywhere. I'll never go back.
Stayed 1 night in Feb 2020
Response from Benya Company Limited on 28 Feb 2020
Dear Mr James, First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. “Regarding the breakfast, Thank you for letting us know about this. We are sorry to hear you had such an experience, but we really appreciate you bringing this issue to our attention.”We will use the feedback to make us better and to ensure this doesn’t happen again.” Sincerely, Benya Reservations Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya 28 Feb 2020

10/10 Excellent

S.Kisoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price given i would say not really fair but it was ok never the less.
Stayed 5 nights in Jan 2020
Response from Benya Company Limited on 28 Feb 2020
Dear Valued Guest, First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. Thank you for your candid review at your recent stay in our hotel. Your feedback is extremely valuable to us. Sincerely, Benya Reservations Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya 28 Feb 2020

8/10 Good

Jarle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Benya Group on 31 Jan 2020
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, uncomfortable beds, not safe,not to have an access to my documents after 11 pm till 7 am. We had to leave the property and get another hotel
Stayed 6 nights in Jan 2020
Response from Benya Group on 31 Jan 2020
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

4/10 Poor

Rajendaran Ponnurangam

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Need to change all pool furniture all old and broken and need pool service for drinks no one offers
Stayed 9 nights in Nov 2019
Response from Benya Reservation Group on 30 Dec 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Carlos

Stayed 1 night in Nov 2019

2/10 Terrible

MUHAMMED MOINUL HOSSAIN

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is good., but breakfast average, room condition average, worst is staff didn't mention the free water bottle cannot be throw must 1 to 1 exchange for new. End up I have paid 30bath for missing 1 bottle as throw in the rusbbin bin but they say didn't find it.
Stayed 2 nights in Aug 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

4/10 Poor

Kaze, USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Except for the very nice housekeeping staff, the receptionists and breakfast dining room staff were unfriendly robots.
Stayed 3 nights in Jul 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Disliked: Staff & service
Staff dont speak English properly. Not welcoming. Unfriendly and indifferent attitude towards the guests. Cleaning staff is rude.
Stayed 2 nights in Jul 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Jun 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

KEREM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So old
Old dirty otel,hostels are much organized and clener.the best thing was swimming pool.ıf ı were them definetly wont provide breakfast.it will be better that way
Stayed 1 night in Jun 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

8/10 Good

MANSOUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to bad
Stayed 1 night in May 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Breakfast Poor
Breakfast was poor, basically rice, noodles or Hot dog sausages. Great location 10 minute walk each way to Walking St, Beach or Soi Metro. Staff were friendly and helpful. The toiletries in bathroom were just little sachets, so had to go out and buy shower gel. Really frustrating that they wanted an extra 200 baht for any extra guests each night, considering it’s in Pattaya.
Stayed 4 nights in May 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

Hossain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recomend
Worse experiences
Stayed 2 nights in May 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice place very central Clean good value for money
Stayed 10 nights in Apr 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
Desperately needing modernised.
The hotel really needs a revamp, the room I was in had broken floor tiles & the sink plug didn’t work. The shower curtain had mould on it & only 3 of the 4 room walls had been painted ? At breakfast there was always Reserved tables but never anyone using them ? The public Reception areas air conditioning was mostly turned off during the day. The staff were nice enough, but I won’t be staying at this hotel again until it gets a make over & freshened up.
Stayed 22 nights in Apr 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location i like. The bath tub was old and look dirty because can see a lot of stain.
Stayed 3 nights in Apr 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Kerrie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Breakfast was a -3 however the rest was value
I stayed for nearly a month and my adult children a week. The WIFI on floor 8 doesn't work unless you stand at the doorway. They were moved 3 times due to broken shower heads, wifi and water being sprayed on the light above. I stayed where I was for the entire time, shower head had been taped. The cleaning staff were great. Reception took a bit to get them to smile but they do it tough with many grumpy tourists yelling at them. They were great after I got to know them. It really is great value and in a fantastic spot but the food, OMG, dreadful. About 2 weeks in I complained the eggs have a skin on the yolk because they had been cooked so long ago and they were cold. They replaced these with eggs that had uncooked white around them then every other day old eggs again. The waiters often played on their phone rather than pick the plates up, or they picked your coffee up because you went for food then you had to make sure they didn't pick your food up when you went to replace the coffee. NO speak english any of them, that's fine I don't speak Thai but really, in a service industry surely one could. Anyway the salad supplied had a mayo that had a crust just like the eggs, mostly the food was cold, boring and old. Their one saving grace was the Thai food and if you got it hot was delicious. I would stay again but question what floor the disgusting old men were staying on, as they had Sex workers screaming in the halls around 3am most nights.
Stayed 7 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Welcome plaza hotel service
Inside the hotel restaurant flies landed on plates and foods staff was sometimes rude internet was slow there was not cheese or butter for breakfast once I asked them to wake me up they didn’t
Stayed 6 nights in Mar 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

2/10 Terrible

Verified traveller

The hotel is a beautiful building and not far from beach
Stayed 6 nights in Mar 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
It’s just the normal but i like it I have enjoyed my holiday it’s a lovely time
Stayed 7 nights in Mar 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
The welcome plassa is a awful hotel.as an invalid i was not offered any help with my suitcase.i had to find my own room.staff terrible. Would not say good morning or goodnight.i was not made welcome at hotel at any time during my visit.i would never use this hotel again.all the staff need retrained on politeness
Stayed 6 nights in Mar 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

4/10 Poor

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Old and dated hotel,breakfast a joke
Stayed 27 nights in Jan 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to street. Dirty bathroom and breakfast no good
Stayed 1 night in Jan 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nothing to say really except the advertising pictures are of it as new, it is in no way new, came away disappointed, I could have gotten a much better hotel for the same price, shop around
Stayed 7 nights in Jan 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were nice and friendly, but the noise and total lack of any sort of respect for other from other hotel patrons at all hours of the night was shocking, I would never stay there again. Facilities are starting to show their age.
Stayed 5 nights in Jan 2019
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

6/10 Okay

Donald

Stayed 3 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
OK hotel close to Walkimg Street and beach. Breakfast was so so. TV reception was very bad and WiFi was iffy.
Stayed 7 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Liked: Staff & service
The room had a very good view of the Ocean from the large balcony, however there were a number of cockroaches in the bedroom which was disappointing. There was a reasonable choice of food at breakfast.
Stayed 3 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the hotel itself is a little old and needs some restoration
Stayed 4 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Average hotel for a decent price
It's an average hotel. But probably for that price, it's decent. Pros: - Rooms were spacious - Had basic toiletries, TV - Had swimming pool - Location was near to walking street (7 min walk) Cons - Definitely can be cleaner, we found some cockroaches as well - Bathroom ventilation can be improved - Food choice for breakfast can be improvided quite a bit (very less choice for vegetarians, no egg counter, no sides for porridge etc) - Staff can be more friendly.
Stayed 3 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Plaza
Excellent place to stay!!! Professional and Great staff...
Stayed 9 nights in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

2/10 Terrible

Verified traveller

Stayed 9 nights in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Benya Reservation Group

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
A good 3 star hotel with no frills that is near shopping, restaurants, and entertainment. Limit your expectations and you will be happy with your stay.
Stayed 2 nights in Dec 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

hadar

Liked: Staff & service
Stayed 6 nights in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

eyal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

Verified traveller

Disliked: Staff & service
Discurtious & rude staff at front office / reception.
Stayed 2 nights in Nov 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

6/10 Okay

ibrahim

Disliked: Cleanliness
Stayed 6 nights in Oct 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

4/10 Poor

Bob, Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. The hotel was very dated. The bed was very uncomfortable. There appeared to be mould around the shower. The WiFi was very slow and only worked in rooms near to where the router was situated. The breakfast was poor and the hot dishes were often cold.
Stayed 21 nights in Oct 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group

8/10 Good

CLAYTON, LONDON UK

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice pool. Breakfast was OK but the Hotel is dated
Stayed 5 nights in Sep 2018
Response from Benya Reservation Group on 10 Sept 2019
Dear Valued Guest, Greetings from Welcome Plaza Hotel!!! Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Benya Reservation Group