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"Beautiful property and rooms, but terrible communication and service. "

"I had a great stay at this accommodation. The place was clean, comfortable, and very well maintained. What truly stood out was the staff. They were outstanding. A special thank you to Daniel, who went above and beyond to ensure everything was perfect. His friendliness and professionalism made all the difference. I would definitely recommend staying here."

"What was meant to be a relaxing honeymoon turned into a stressful and unsafe experience. After sitting in an empty hammock in a common area, we were harassed by other guests who falsely claimed it was reserved, despite management confirming that common areas cannot be reserved. The situation escalated into continuous verbal abuse throughout the day and the entire weekend, including being called “stupid” for speaking English and facing xenophobic remarks toward me for being a foreigner. Management not only failed to intervene, but never apologized, sided with other guests, and allowed the situation to spiral out of control. We did not feel safe and were forced to leave early following Expedia’s guidance due to unsafe conditions. Despite this, the property is refusing a refund and charged us for days we were no longer there. We do not recommend this property. Everything you see in the pictures will probably be reserved by old guests with common towels so don’t expect anything other than a room. "

"You're matched with a Four Seasons hotel price for a 3 star hotel. Granted, the hotel electrical system was adequately installed, the architecture/design is somewhat pleasant, and the staff is, of course, Brazilian quality kindness. The Hospitality venture owners did not invest in other sections, and don't continuously do so. The beach is 3 star, and the hotel is surrounded by no decent markets, restaurants or amenities - instead, unfortunate residential poverty and stray dogs. The hotel food is scarce and good at best. Plumbing is ok, shower is not easy to find the right temperature, if ever, + low pressure, and cheap showerheads. They make decent drinks. Wifi speed and connection varies from good to zero and back. We had ants on the bed (red). The room towels were greyed and old. They need to invest heavily in a hotel consultant in order to upgrade the hotel from a 3 star. "

"We stayed at sister hotel “Casa Brasileira” for 8 days during rainy season…. And loved it so much we aré already planning our next stay. We feel Pedras do Patacho is perfect for younger, cool people. As concierge understood we were hoping for a different vive - they suggested we transfer to their sister hotel and we LOVED it Both Pedras and Casa Brasileira share: -The most amazing staff and customer service: everyone is kind, proactive- and not on your face. -High-end decor (each in their own style: one hip and cool; one warm “old fazenda” charm -perfect bed: soooo comfy -high end linens and plates and details you don’t even imagine. Sip coffee on design fine china cup. Breakfast served on fun and fancy Tania Bulhoes plates. Soap tray. Water bottle next to bed. Lamp…. Wherever you look you discover something special - be prepared to gain weight as you get tempted with the most delicious cafe da manha, and cha da tarde - great food -great ambiance Loved it"